Data Entry Customer Service

Meredith Schmelz

Dallas, GA

470-***-**** ************@*****.***

http://linkedin.com/in/meredith

Schmelz-24102092

PROFILE

An extroverted, customer focused individual with excellent organizational skills and a high level of adaptability in search of advancement in current employment relationship and career path with a broad variety of essential customer related, marketing and sales skills or data entry and accounting or account management SKILLS

Microsoft Office, Microsoft Excel, Microsoft Outlook, Customer Service, Aloha Computer Systems, Marketing, Workwave Pest Pac, Trimble Construction, Vista for Construction

EXPERIENCE

C.W. Matthews Contracting Company, Corporate Office Accounts Payable Clerk, Hauling Department

September 2023 - June 2025

● Oversee distribution of $1 million + in payments weekly to over 150 haulers

● Manage and enter data according to DOT and safety regulations at a high volume

● Set up direct deposit and manage accounts for multiple haulers

● Weekly responsibility of processing and correctly coding asphalt tickets according to DOT and safety regulations

● Run reports for invoicing and voucher material invoices for payment for multi-million dollar accounts such as Vulcan, Martin Marietta and Midsouth with monthly deadlines at a high volume

● Ensure correct contact and information for haulers when mailing payments due

● Fielding phone calls from multiple dispatchers to ensure correct payment and hauler information is entered.

● Using multiple spreadsheets with changing information to insure costs are accounted for and rates are updated as scheduled via contractual agreements

Arrow Exterminators, National Headquarters- Corporate Real Estate Inspection Specialist/ Inside Sales

August 2022 – Present

● Manage WDO inspection requests for 165 Service Centers Nationwide

● Work company programs to sell services companywide

● Attention to detail, ensuring correct information on state reports

● Utilize conflict resolution and problem-solving skills to quickly diffuse elevated situations

● Proficiency in several accounting applications

● Maintaining excellent organizational skills to ensure a streamlined and efficient scheduling system

● Maintaining high regard and excellent relationships with new and existing customers

Arrow Exterminators, Marietta, GA (Marietta & Chattahoochee) - Customer Care Specialist

November 2020 -March 2021/ October 2021 – Present

● Complete follow up service calls to ensure customer satisfaction

● Schedule annual inspections as well as bi-monthly, monthly, and quarterly visits for multiple service professionals

● Utilize conflict resolution and problem-solving skills to quickly diffuse elevated situations

● Proficiency in several accounting applications

● Maintaining excellent organizational skills to ensure a streamlined and efficient billing system

● Maintaining high regard and excellent relationships with new and existing customers

● Versed in customer support for inbound and outbound calls in a high call volume environment

● Utilization and understanding of multiple reports for accurate daily posting

● Accurate handling and processing of customer payments

● Completion of Daily Deposit for service center

Carl Black of Kennesaw, Atlanta GA - Receptionist

2019-2020

● Complete follow up service calls to ensure customer satisfaction

● Schedule return visits to ensure monthly service quotas are met

● Utilize conflict resolution and problem-solving skills to quickly diffuse elevated situations

● Greet potential customers promptly and politely to ensure an excellent first impression upon guest arrival, ensure customer’s needs are met through the sales and service process

● Promptly respond to online leads via email and phone ensuring to schedule appointments in a timely manner in accordance with company policy Loco Willy’s, Marietta GA - Lead Server/ Bartender/ Key Holder 2017-2019 & 2011-2014

● Generate sales through unique marketing strategies, track sales generated through each source to ensure efficiency of marketing expenses

● Utilize teamwork skills and perform efficiently in an environment where change is constant, and supervision is minimal

● Utilize critical thinking, communication, and problem-solving skills in a fast- paced environment to resolve guest conflict and quickly diffuse escalated situations to maintain an excellent business rapport

● Maintain an organized and sanitary work environment to ensure food safety and an efficient workspace

● Balance cash receipts and process payments according to company policy

● Provide excellent customer service ultimately driving sales Taco Mac, Marietta GA - Lead Server/ Key Holder

2015-2017

● Familiarize guests with menu and daily specials, marketing specific items to drive sales and meet budgeted numbers

● Accurately recording food and drink orders, running multi-course meals, tallying bills and processing payments according to company policy

● Utilize teamwork and communication skills to ensure guest satisfaction, ultimately driving sales with return guests

● -Utilize critical thinking, communication, and problem-solving skills in a fast- paced environment to resolve guest conflict and quickly diffuse escalated situations to maintain an excellent business rapport EDUCATION

Commercial Certification– Tennessee Department of Agriculture December 2022

Employee Registration – Georgia Department of Agriculture March 2022

Kennesaw Mountain High School, Kennesaw GA - High School Diploma

2009-2013

Valdosta State University, Valdosta GA - Marketing Program 2013-2014

Medical Billing and Coding Certificate - ICD-9

2014

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