Maintenance Technician
Resume:
EDUCATION
Monroe High School
Monroe, Wisconsin, US
High School Diploma
Relevant Coursework
Extracurricular Activities
SKILLS
CERTIFICATIONS
Apartment Maintenance Technician
PROFESSIONAL SUMMARY
Results-driven Maintenance Technician with expertise in preventive maintenance and mechanical repair, recognized for enhancing property value through effective troubleshooting and cost-saving measures. Proven ability to deliver exceptional service and foster positive relationships, complemented by strong attention to detail and a commitment to safety standards. Adept at managing multiple tasks while ensuring high-quality outcomes in fast-paced environments.
EXPERIENCE
09/2023 - 02/2025
MAINTENANCE TECHNICIAN
Capilano Properties Capilano Properties, Phoenix, AZ
• General
• Volleyball Team
• Preventive Maintenance
• Equipment Repair
• Mechanical repair
• Troubleshooting skills
• Parts replacement
• Safety awareness
• Mechanical troubleshooting
• Equipment installation
• Tool management
• Painting
• Problem-solving
• Hand and power tools
• Groundskeeping
• Drywall repair
• Maintenance scheduling
• Door hardware
• Lighting systems
• Apartment maintenance
• Service-oriented mindset
• Roofing
Reporting and
documentation
•
• HVAC system maintenance
• Willing to learn
• Attention to detail
Teamwork and
collaboration
•
• Multitasking Abilities
Certified Residential HVAC
systems performance
Completed assigned work orders generated from resident requests for service, as well as preventative maintenance on the property by diagnosing the source or cause of the defect or problem, and making repairs in accordance with
established policies, procedures, safety standards, and code requirements
•
Did the "make-ready" process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a "punch" list of maintenance work needed, scheduling vendors and
contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work
•
Followed procedures for accessing and obtaining materials, supplies, equipment, tools, and other items from the property's maintenance department by tracking inventory used, returning unused items to the established location, and notifying the maintenance supervisor about re-ordering needs
•
Completed documentation and other paperwork in a timely, accurate, and complete fashion so that service requests can
•
03/2019 - 12/2022
WAITRESS/CATERER/BARTENDER
Qwick Temp Agency Qwick Temp Agency, Phoenix, AZ technician be appropriately documented and tracked Assisted in maintaining the grounds, common areas, and amenities by picking up trash and debris, pressure-washing breezeways and pool areas, performing general cleaning, and painting curbs and signage as needed
•
Helped cut costs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment
•
• Food Server/Catering
• Greeted guests in a friendly and welcoming manner Prepared tables for meals by setting up items such as linens, silverware, and glassware
•
• Informed customers of daily specials and menu changes
• Brought food and beverages to the table in a timely manner Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction
•
Checked on customers during their meal to ensure they were satisfied with their dining experience
•
Ensured that all restaurant safety guidelines were followed at all times
•
Followed proper cash handling procedures when accepting payments from customers
•
Assisted other team members with side work tasks such as restocking condiments and refilling water glasses
•
Communicated effectively with kitchen staff regarding order details, special requests, allergies
•
Maintained cleanliness of the dining area throughout shift including wiping down tables, chairs, menus
•
Adhered to all health department standards while preparing food items according to company recipes and specifications
•
• Replenished supplies such as napkins, utensils, sauces
• Throughout shift as needed
Resolved customer complaints in a professional manner while adhering to company policies and procedures
•
Performed opening and closing duties such as counting money in register drawers or restocking supplies
•
Calculated charges, issued table checks and collected payments from customers
•
Set up tables and counters to prepare dining and serving areas
•
Reset tables between guests, refilled condiments and wiped down surfaces
•
Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
•
03/2022 - 05/2023
APPOINTMENT SETTER
Clean Green llc Clean Green llc, Phoenix, AZ
10/2018 - 02/2019
MEDICAL MARIJUANA CULTIVATOR
Retrieved prepared orders from kitchen areas and promptly delivered to guests
•
• Trained new employees to perform duties
Provided exceptional service to high volume of daily customers.
•
Developed and maintained relationships with potential customers through phone conversations
•
• Conducted research to identify new business opportunities Provided detailed information about products and services to clients
Scheduled appointments for customers based on their availability
•
Answered customer inquiries regarding appointment setting procedures
•
Collected data related to customer feedback on products or services offered by the company
•
Maintained a positive attitude while dealing with difficult situations involving customers
•
Adhered to company policies when scheduling appointments for customers
•
Documented all activities related to appointment setting processes
•
Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions
•
• Ensured that all customer data is kept confidential at all times Prepared reports on daily sales activities for senior management review
•
• Scheduled and confirmed appointments
• Made phone calls and sent emails to establish leads Maintained daily calendars, set appointments with clients and planned daily office events
•
Provided exceptional customer service through effective telephone communication and follow-ups
•
Overcame objections with persuasive approach, highlighting benefits and deflecting concerns
•
Obtained names and telephone numbers of potential
customers from various sources, entering information into job-related software and word processing systems
•
Scheduled appointments and maintained and updated
appointment calendars
•
Protected clients' rights by maintaining confidentiality of personal and financial information.
•
Astoria Farms Astoria Farms, Astoria, OR
03/2016 - 01/2019
CAREGIVER
Alison Marshman Alison Marshman, Ocean Park, WA
Assisted in the maintenance of a clean, safe and secure work environment for cultivation operations
•
Provided daily care for cannabis plants, including watering, pruning, trimming and harvesting
•
Inspected product quality prior to packaging and shipping according to established standards
•
Performed routine maintenance on cultivation facilities and equipment in order to maintain efficiency
•
Felt plant's leaves and noted coloring to detect insects or diseases
•
• Cleaned work areas and maintained grounds and landscaping
• Sold and delivered plants and flowers to customers. Provided companionship to elderly clients in their home environment
•
Assisted with activities of daily living such as bathing, dressing and grooming
•
Organized and managed medications according to physician instructions
•
• Prepared meals for clients according to dietary requirements Accompanied clients to medical appointments and monitored health status changes
•
Transported clients to recreational activities, errands and other outings
•
Performed light housekeeping tasks such as laundry, vacuuming, dusting and sweeping floors
•
Maintained a clean and safe environment for the client at all times
•
Provided emotional support to clients by listening attentively during conversations
•
Encouraged socialization between the client and family members or friends
•
Reported any changes in condition or behavior to family members or health care professionals promptly
•
Engaged in leisure activities with the client such as reading books, playing games or watching movies together
•
• Supervised medication administration schedules accurately
• Managed incontinence care needs of the client discretely Administered injections or treatments when necessary under supervision of healthcare staff
•
Ensured that all equipment used was maintained in working order
•
Helped clients stay happy and healthy by providing mental and emotional support
•
12/2015 - 02/2016
HOUSEKEEPER
Mountain View Lodge Hotel Mountain View Lodge Hotel, Packwood, WA
• Completed errands and grocery shopping for clients Interacted with clients to offer companionship by leading engaging conversations and activities
•
• Assisted clients with daily personal care activities Encouraged residents to participate in activities of daily living to enhance personal dignity.
•
Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces
•
• Cleaned bathrooms, including toilets, tubs, showers and sinks
• Changed bed linens and towels, tidied up rooms
Stocked amenities such as soap, shampoo and toilet paper in guest rooms
•
Replenished supplies such as drinking glasses and coffee cups in guest rooms
•
• Sanitized all areas of the hotel lobby and public restrooms
• Emptied trash receptacles throughout the property
• Scrubbed kitchen appliances, countertops and fixtures Maintained a clean linen closet by folding sheets neatly on shelves
•
• Organized closets with hangers for guests' clothing items Responded to requests from guests regarding housekeeping needs
•
Inspected guest rooms after cleaning to ensure they were presentable
•
Reported any maintenance issues or damage to supervisors immediately
•
Delivered requested items such as extra pillows or blankets to guest rooms
•
Followed safety procedures when handling hazardous materials
•
Provided information about hotel services upon request from guests
•
Observed proper use of chemicals when cleaning various surfaces
•
Disinfected telephones, light switches and other frequently touched objects
•
Ensured that all health standards were met during cleaning operations
•
Vacuumed floors and dusted furniture to maintain organized, professional appearance
•
• Cleaned building floors by sweeping, mopping and scrubbing Interacted pleasantly with clients and guests when performing daily duties
•
• Maintained and organized cleaning supplies stock 04/2015 - 10/2015
SEAFOOD PROCESSOR
Bell Buoy Crab Co Bell Buoy Crab Co, Chinook, WA Removed finger marks and smudges from doors, frames and glass partitions to enhance shine
•
Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals
•
Returned rooms to occupant-ready status to satisfy future guests
•
Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation
•
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow
•
• Sanitized and cleaned sinks, mirrors, toilets and showers Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services
•
Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions
•
• Swept and damp-mopped private stairways and hallways
• Reported damage or theft of hotel property to management Monitored cleanliness of lobby, swimming pool and other common areas.
•
Processed and packaged fresh and frozen seafood products according to customer specifications
•
Cleaned, inspected, filleted, trimmed, weighed and packaged seafood for sale in retail markets
•
Operated machinery such as hydraulic presses, vacuum packers and conveyor belts for packing of seafood products
•
Monitored temperature levels during the freezing process of seafood products
•
Maintained accurate records of production batches and quality control standards
•
Stored finished product in designated areas according to company guidelines
•
Inspected incoming shipments of live or frozen fish for quality assurance purposes
•
Disposed of waste materials in accordance with government regulations
•
Assisted in loading and unloading trucks containing raw materials or finished goods
•
Performed daily cleaning tasks to maintain a safe working environment
•
Trained new employees on proper safety procedures and work practices
•
Evaluated completed orders for accuracy before shipping them out
•
Identified potential hazards within the workplace and reported them to management
•
07/2014 - 03/2015
SUPERVISOR OF FACTORY OPERATIONS
Tongue Point Job Corps Cannery Tongue Point Job Corps Cannery, Astoria, OR
Communicated effectively with team members regarding production schedules
•
Reported any issues related to product quality or quantity discrepancies
•
• Processed fresh meat items in walk-in cooler
Evaluated meat temperatures for safety and quality and kept detailed records of heat statuses
•
Trained new employees on cleanliness, client engagement strategies and various types of meat cuts.
•
Directed the daily operations of a factory with over 100 employees and ensured adherence to quality standards
•
Monitored production activities to ensure that goods are produced efficiently, on time, within budget, and meet quality standards
•
Developed processes for production optimization and monitored performance metrics to identify areas of improvement
•
Coordinated with other departments to ensure smooth flow of work in the factory
•
Managed inventory levels and organized storage systems for raw materials and finished products
•
Ensured safety of personnel by enforcing safety rules in the workplace
•
Conducted employee training sessions related to safety protocols, equipment operation, and other job-related tasks
•
Established efficient workflow procedures across different departments while maintaining high quality standards
•
Maintained accurate records related to production costs, labor hours, inventory levels
•
Prepared detailed reports for management review regarding production output, process improvements, cost savings initiatives
•
Tracked order processing times and ensured timely deliveries of finished products
•
Analyzed data from various sources such as customer feedback surveys and internal reports to identify areas needing improvement or corrective action
•
Assisted in developing annual budgets for the factory operations department
•
Examined final products for conformance with quality and design standards
•
Sorted and packaged products to prepare for processing or shipment
•
• Assigned tasks to employees and monitored productivity, 06/2013 - 05/2014
WAITRESS
Blue Ox restaurant Blue Ox restaurant, Monroe, WI performance and task completion
Delegated tasks to multiple employees while maintaining efficient workplace
•
Enforced company policies, answered coworkers' questions and trained new personnel
•
Directed and coordinated production activities, encouraging employees to meet specifications
•
Kept records of employees' attendance and working hours for accurate calculation of billable cycle
•
Recommended opportunities for growth and advancement to motivate employees
•
Evaluated and assessed personnel to identify potential candidates for promotion Identified needs of customers promptly and efficiently
•
Prepared operations data to produce comprehensive reports to management.
•
• Greeted customers and provided menus
• Assisted in seating guests at tables or booths
• Took orders for food and drinks and delivered them to guests
• Replenished beverages when necessary
Checked back with customers throughout meal service to ensure satisfaction
•
Answered questions about menu items, ingredients, and pricing
•
• Communicated daily specials to customers
Maintained a clean work station by restocking supplies, wiping down counters
•
Prepared checks accurately and processed payments
promptly
•
• Bussed tables as needed during peak hours
Enforced safety guidelines for employees and patrons of the restaurant
•
Provided excellent customer service by addressing any complaints or concerns promptly
•
Performed basic math calculations when computing bills for customers' meals
•
Organized take-out orders efficiently according to customer requests
•
Served alcoholic beverages responsibly in accordance with state laws
•
Provided accurate change for cash transactions using a cash register system
•
• Demonstrated knowledge of wine selection, pairings, vintages Developed positive relationships with regular customers through friendly conversation
•
02/2008 - 04/2014
HEAD WAITRESS /NIGHT MANAGER
Red Apple Inn Restaurant Red Apple Inn Restaurant, Monroe, WI
Assisted other wait staff members in times of heavy customer traffic
•
Greeted customers, answered questions and recommended specials to increase profits
•
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation
•
• Presented food and beverages to guests at tables Maintained accuracy while handling payments, giving change and printing receipts for customers
•
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary
•
Communicated with kitchen staff to stay updated on item availability and customer wait times
•
Prepared salads, appetizers and garnishes to assist kitchen staff
•
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners
•
Explained menu options to guests, offered suggestions and took orders for food and beverages
•
• Trained new employees to perform duties
Took reservations and to-go orders to streamline process for both customer and restaurant
•
Informed customers of daily specials and signature menu items
•
• Filled condiments and napkin containers during slack periods
• Prepared checks, itemizing total meal costs and taxes. Developed and implemented procedures for staff to handle customer complaints efficiently
•
Monitored security cameras to ensure the safety of customers and employees
•
Ensured compliance with local laws and regulations related to health, safety, or other areas reviews
•
Conducted regular meetings with staff to discuss operational issues and performance
•
Provided training for new night shift personnel on proper use of equipment and safety protocols
•
Scheduled and supervised shifts, ensuring adequate coverage at all times
•
Resolved customer service issues in a timely manner while preserving company standards of quality and professionalism
•
Investigated inventory discrepancies and took appropriate action when necessary
•
08/2005 - 02/2009
EMBROIDERER / BAKER / SEASONAL WORKER
The Swiss Colony The Swiss Colony, Monroe, WI
Ordered supplies as needed and monitored stock levels throughout the night shift
•
Maintained records of employee attendance, overtime hours, tips received management
•
Created reports summarizing daily operations activities such as sales figures, cash flow
•
Communicated regularly with vendors regarding product availability and pricing information
•
Managed emergency situations such as fires, medical emergencies or criminal activity time worked
•
Managed payroll processing for night shift employees including calculating wages based on
•
Identified opportunities to improve efficiency of operations processes during the night shift
•
Implemented changes in policies or procedures when necessary to ensure smooth operation of the business
•
Assisted with interviewing candidates for open positions within the organization
•
Analyzed financial data to identify areas where cost savings could be achieved
•
Responded promptly to inquiries from customers or clients about services offered by the business
•
Adhered strictly to all applicable laws governing labor practices in accordance with local regulations
•
Communicated with management via email or phone
message to report issues needing attention
•
Established friendly relationships with regular guests, members and residents
•
Secured building and walked grounds, fostering health and safety of employees and guests
•
• Oversaw general upkeep of public areas and restrooms Oversaw night audit function and preparation of daily financial reports
•
Promoted teamwork and quality service through
communication and coordination with other departments
•
Stocked shelves and racks and placed mannequins in key areas to attract customers to store
•
Advised management of staffing levels and team member performance to facilitate labor
•
Implemented training to improve knowledge base of staff and used cross-training methods to maintain productivity during employee absences
•
Covered switchboard and answered calls from guests and upper management.
•
• Operate embroidery equipment and software to create 10/2007 - 02/2008
COOK/FOOD PREPARATION WORKER
DogWorld DogWorld, Monroe, WI
product designs
• Apply appropriate color fill patterns
• Create and edit designs on embroidery machines
Convert designs from electronic formats to embroidery format
•
• Provide high-quality embroidery work
• Verify product specifications, colors, quantities, and materials
• Maintain quality assurance standards
Operate embroidery sewing machines to produce company logos, badges, and other uniform items for Hard Rock International
•
Interpret work instructions, perform quality control checks, and troubleshoot malfunctions
•
• Follow all OSHA and OSHA-HACCP guidelines and regulations
• Follow all security protocols
• Maintain a clean, orderly work space
• Perform other duties as assigned
• Maintained cleanliness of equipment and work area
• Assisted with the packaging and labeling of finished products
• Cleaned, sanitized and restocked workstations at end of shift Ensured quality standards were met throughout the
production process
•
Inspected product for defects or deviations from standard specifications
•
Stacked boxes of finished products onto pallets for shipping purposes
•
• Unloaded large shipments of flour, sugar
• Into storage areas within the bakery facility
Organized supplies in designated storage areas to ensure easy access when needed
•
Disposed of waste materials safely and responsibly in accordance with company policies
•
• Adhered to strict hygiene protocols while handling food items Trained new employees on proper operation of bakery machinery and related processes
•
Used hand trucks, rolling carts, forklifts and overhead cranes to move materials and finished products.
•
Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware
•
Prepared ingredients for cooking including portioning, chopping, and storing food before use
•
Measured ingredients required for specific food items being prepared
•
Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning
•
06/2005 - 08/2006
CASHIER /FOOD RUNNER
McDonald's McDonald's, Monroe, WI
Cooked a variety of foods according to customer orders or supervisors' instructions
•
Operated large-volume cooking equipment such as grills, deep fat fryers or griddles
•
Sliced cooked meats for sandwiches and salads as well as carved roasts at carving stations in the kitchen
•
Labeled containers with identifying information like date prepared and expiration dates
•
Ensured that all health regulations regarding food handling were followed during preparation process
•
Carried out routine maintenance on kitchen appliances such as dishwashers and stoves
•
Kept track of supplies used in the kitchen to ensure restocking when necessary
•
Responded quickly to any requests from wait staff or management
•
• Performed additional tasks assigned by chef or supervisor Maintained cleanliness of floors in the kitchen area throughout shift
•
• Disposed of leftover food following health code guidelines
• Worked in fast-paced, ever-changing environment
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products
•
Prepared quality products while maintaining proper food safety practices and presentation within service goal times
•
Prepared and cooked food items according to recipes, menus and supervisor's instructions
•
Stocked hot and cold cases and displays to offer wide variety of prepared foods to guests
•
Maintained high standards of customer service during high-volume work shifts and fast- paced operations
•
Stored food in designated containers and storage areas to prevent spoilage
•
Restocked cupboards, refrigerators and service stations with new food items or supplies.
•
Greeted customers and answered any questions they had about the store's products and services
•
Verified that customers were of legal age to purchase alcohol or tobacco products
•
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
•
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change
•
02/2004 - 06/2005
OUTBOUND SALES REPRESENTATIVE
Charter Group Charter Group, Monroe, WI
• Issued receipts, refunds, credits or change due to customers
• Stocked shelves with merchandise when needed
Answered customer inquiries regarding store policies and procedures
•
Processed returns and exchanges of merchandise in
accordance with store policies
•
Balanced daily transactions on a computerized point-of-sale system
•
Conducted price checks for special orders or discounts as requested by customers
•
Maintained cleanliness of checkout area including
countertops, registers, windowsills and floors
•
Ensured compliance with all safety regulations within the store environment
•
Provided excellent customer service while promoting loyalty programs to increase sales potential
•
• Performed other duties as assigned by management Operated cash register or POS system to receive payment by cash, check and credit card.
•
Provided customer service support to existing clients and potential customers
•
Developed new business opportunities by prospecting for leads and cold calling
•
Conducted follow-up calls with prospects to identify needs, propose solutions and close sales
•
Generated high quality sales leads through effective research methods
•
Created customized presentations for prospective clients to demonstrate product features and benefits
•
Maintained an organized database of contacts and client information
•
Identified key decision makers within target organizations and developed relationships with them
•
• Achieved monthly sales targets set by management team Analyzed market trends, competitor strategies, industry developments
•
• To formulate competitive selling strategies
Monitored customer feedback regarding product
performance and made appropriate adjustments accordingly
•
Adhered to all company policies related to data security, privacy regulations and ethical standards in selling practices
•
Assisted in developing pricing strategies based on cost analysis of products and services offered
•
Cold called business leaders to initiate inclusion in sales strategies
•
Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections
•
Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement
•
Seized opportunities to upsell new product offerings to current customers and coached team to upsell
•
Refined and demonstrated excellent listening skills by asking probing questions and overcoming objections
•
Led outbound calling team such that each team member met or exceeded sales targets
•
Documented outbound calling processes and equipped callers with quick-reference job aids to enable recall of less common processes
•
Generated sales by prospecting leads, cold calling and negotiating advantageous deals
•
• Followed up on sales leads through outbound calling.
Contact this candidate