Data Entry, Office Manager, Leave of Absence/Workers' Compensation

Lauren McCoy

Fort Worth, TX ***** 817-***-**** **************@*****.***

PROFESSIONAL SUMMARY

I kicked off my career at American Airlines, where I soared to new heights (pun absolutely intended). One of my biggest accomplishments was designing a policy for reservation agents to follow during airplane incidents, which has been updated and is still used today. I also developed a Leave of Absence program, ensuring employees could take a breather without missing the runway. From there, I made a sharp turn and became a paramedic, trading policy handbooks for life-and-death decisions. This role demanded quick thinking, precision, and the ability to connect with patients, even under sirens and stress. Let's just say, it gave me a whole new appreciation for calm under pressure and the art of the perfect bedside joke. Currently, I'm wearing all the hats (and sometimes a cape) as an Office Manager/HR at a tech start-up. I've built our employee handbook from scratch, managed payroll for a tight-knit team of 10, and ensured our AP/AR processes don't miss a beat. Whether it's fixing a client invoice or fixing the office coffee machine, I'm the go-to person for keeping things running smoothly.

WEBSITES, PORTFOLIOS, PROFILES

www.linkedin.com/in/laurenmccoy-44659125

WORK HISTORY

OFFICE MANAGER/HR/PAYROLL 01/2021 to CURRENT

Inflection Point DFW LLC Arlington, TX

Managed daily operations and HR functions for an IT consulting firm.

Oversaw recruitment, onboarding, training, and performance management while ensuring compliance with HR regulations.

Provided strategic guidance on leave of absence and workers' compensation, fostering a supportive employee experience.

Utilized HRIS systems to streamline payroll, benefits, and time-off management. Familiar with G-suite and Microsoft Tools (except power point)

Created efficient office systems, enhancing productivity and employee satisfaction.

SHRM-CP certification.

Proficient in using Gusto and Wave for managing people and finances.

Handled accounts receivable for all clients, ensuring prompt payment adhering to different contract terms for payment.

Audited timecards and status changes to ensure payroll accuracy.

Passionate about creating efficient systems for smooth office functioning and staff satisfaction.

True passion lies in overseeing leave of absence and workers' compensation processes, ensuring employees feel supported and LOA rules are followed.

BRANCH OFFICE MANAGER 01/2021 to 08/2024

Apnatomy LLC Arlington, TX

Provided strategic leadership and oversaw daily operations, human resources, and financial management.

Successfully managed a global team, ensuring compliance with company policies and local regulations.

Implemented efficient HR systems and processes, optimizing recruitment, onboarding, and employee development.

Leveraged HRIS platforms to streamline payroll, benefits administration, and performance management.

Contributed to a positive and inclusive work environment through effective communication and team building.

SHRM-CP certification.

Proficient in using Gusto and Wave to manage people and finances.

Passionate about creating efficient systems for smooth office functioning and staff satisfaction.

PARAMEDIC/AFTERCARE CLINICIAN 03/2008 to 01/2021

Cook Children's Health Care System Fort Worth, United States

Provided direct patient care to pediatric patients within the Emergency Department, utilizing professional judgment to triage patient acuity.

Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.

Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.

Conducted comprehensive reviews of post-discharge laboratory results, imaging studies, and cardiology data to optimize treatment plans.

Collaborated with physicians to modify treatment plans as clinically indicated and documented patient's medical record.

PARAMEDIC 05/2003 to 03/2009

American Medical Response Arlington, TX

Dedicated paramedic with experience in providing pre-hospital emergency care.

Enhanced team efficiency through clear communication and collaboration during high-pressure emergency situations.

Identified appropriate medications based on potential interactions with other medicines, accurately calculating correct dosages according to drugs on hand and patient's weight.

Skilled in patient assessment, trauma management, and administering life-saving interventions.

Proven ability to work effectively under pressure in high-stress environments.

Possess strong communication and teamwork skills, committed to delivering exceptional patient care.

LEAVE OF ABSENCE SUPERVISOR AND WORKERS' COMPENSATION FRAUD ANALYST 08/1987 to 08/2000

American Airlines Fort Worth, TX

Designed and managed a department dedicated to monitoring and analyzing employees on a leave of absence over 30 days. Typically, 200 employees at the Southern Reservations Office were on some type of leave of absence (LOA) and could remain off work for up to five years.

Effectively managed and optimized leave of absence processes, ensuring compliance and minimizing operational disruptions.

Oversaw FMLA, personal, and medical leave cases from intake through resolution, including complex and escalated claims.

Conducted in-depth workers' compensation fraud investigations, resulting in the recovery of approximately $1M in fraudulent or claims where treatment far exceeds the recognized standards for the type of injury.

Proficiently utilized First Report (proprietary leave of absence software) and MS Access to streamline workflows and enhance data analysis.

Collaborated with cross-functional teams to implement process improvements and reduce claim costs.

Collaborated with third-party administrators to manage disability claims, including denials and appeals.

Demonstrated strong analytical skills to identify trends and patterns in leave and claim data.

Collaborated with a third-party administrator (TPA) to verify the mechanism of injury and compensability, assessing the appropriateness and duration of medical care for claimants.

Provided expert guidance to employees and management on leave policies and procedures.

Designed and executed a transitional duty program to facilitate the return to work for injured employees. Coordinated employee return to work with operational management.

Developed a WC Fraud Analyst position in which I coordinated with private investigators to substantiate fraudulent activities, collected evidence to support legal proceedings, coordinated with HR, and liaised with the TPA to adhere to indemnity guidelines.

SUPERVISOR - RESERVATIONS 08/1987 to 08/2000

American Airlines Fort Worth, TX

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.

Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.

Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

EDUCATION

Associate Degree AS (Paramedic) Emergency Medical Technology/Technician (EMT Paramedic) 05/2003

Tarrant County College, Hurst, TX

CERTIFICATIONS

SHRM-CP

SKILLS

Effective multi-tasking

Quick Study

Analytical reasoning

Effective time management

Service excellence

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