Underwriting Operations

CHANTEL JAIME

UNDERWRITING OPERATIONS DIRECTOR

760-***-**** *******.*.*****@*****.*** San Diego, CA www.linkedin.com/in/Chantel-L-Jaime CAREER SUMMARY

Result-driven Underwriting Operations Director with 19+ years of expertise in operations management, strategic project leadership, workers’ compensation underwriting, compliance, workflow optimization and risk assessment within California and multi-state markets. A proven driver of profitability and underwriting excellence, adept at navigating evolving market cycles, optimizing risk selection, and implementing competitive pricing strategies. Accomplished in team leadership, fostering underwriting expertise, and spearheading workflow innovations that elevate operational efficiency and compliance across diverse industries. Recognized for delivering strategic solutions, leading cross-functional initiatives, and driving measurable business growth through process optimization and technology integration.

KEY STRENGTHS:

• Risk Management: Expertise in underwriting operations, with a deep understanding of WCIRB and NCCI manual rules, classifications, rating plans, and coverage forms.

• Process Improvement: Proven ability to identify and implement innovative process, workflow, and system enhancements to improve efficiency and expense ratios.

• Customer Relations: Dedicated to fostering strong customer relationships and building profitable books of business.

• Product Development: Proficient in creating underwriting templates, e-commerce solutions, and managing captives.

• Project Management: Experienced in cross-functional leadership, budget management, and delivering complex projects on time and within scope.

EDUCATION AND CERTIFICATION

Bachelor of Business Administration, Accountancy California State University San Marcos TECHNICAL SKILLS

• 19+ years operations, project, and workflow management

• Effective cross-departmental communication

• Analytical, time management, and research skills

• Expertise in audit, accounting, collections, regulatory, underwriting, and compliance

• Collaborative team player with a results-oriented approach

• Proficient in Excel, MS Word, MS Outlook, Salesforce, SQL WORK EXPERIENCE

Preferred Employers Insurance 2005 – 2025

Underwriting Operations Director 2020 - 2025

• Optimized daily operations, establishing operational controls, process automation and best practices, reporting, procedures and technology are positioned to effectively grow the business and ensure financial strength.

• Supported the development and integration of SBU, including workflows, predictive modeling, and branding initiative. Led initiatives that contributed to a 15% increase in profitability through conducting rate analysis and market pricing evaluations to identify profitable opportunities, securing competitive pricing strategies while maintaining strong underwriting performance.

• Led Underwriting Operations and Technical teams, establishing accurate and efficient policy transaction processing.

• Managed projects to update, maintain, and enhance systems for improved functionality and business optimization.

• Collaborates with all departments to assist with development and implementation for an internal quoting system for the company's small business leading to streamlined operations and a 20% reduction in processing delays.

Underwriting Operations Manager 2018 - 2020

• Coordinated the integration and operations of an MGU, ensuring compliance, risk assessment, and efficiency improvements to streamline policy processing and enhance profitability.

• Product Owner for workflow systems, internal portal and policy system. Implemented workflow enhancements that increased processing efficiency by 30%, reducing turnaround time for policy approvals.

• Supervised team of six Assistant Underwriters to ensure policies were processed in a proper and timely manner.

Underwriting Operation Team Lead 2014 - 2018

• Managed an Underwriter book totaling over $100M to ensure that policies for given agencies were processed in an adequate and correct manner.

• Lead team of Assistant Underwriters to ensure workflows. Senior Premium Analyst/Collections 2013 - 2014

• Maintain well-standing relationships with collection agency to ensure highest performance.

• Initiated all collection activities (telephonic calls, letters, and emails).

• Analyze accounts receivable information to settle on priority of collection ability.

• Produce standard reports to show periodic collection activity.

• Monitor and collect historical due amounts.

Audit Analyst 2006 - 2013

• Performs quality analysis of company’s operations and verify reports with logical analysis and interpretations to ensure quality of audits.

• Verify financial documents and ensured accuracy, authenticity and compliance. Preferred Employers Insurance

• Determine additional premiums or return premiums and application classification codes in accordance with WCIRB.

• Receives and processes customer services inquiries regarding audit process, consulting with auditors where applicable.

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