Real Estate Customer Service
Resume:
KIM ANDERSON
*********@*****.***
Objective: To find a challenging position that will utilize the experiences, knowledge, and skills that I have garnered with the opportunity for advancement.
Education:
Georgia State University, Atlanta, GA August 2001
B.B. A Computer Information System
University of California, Davis, Davis, CA August 1988 - June 1990
Pre-medicine
Qualifications:
Customer Service, Account Management, Data Entry, Desktop Support, Microsoft Office 365, Documentation, Windows, Over 10 years of Customer Service and helpdesk tech support, Call Center environment, Accounts Payable, Corel Draw, Photoshop, Real Estate, experienced crafter with Cricut, and Silhouette. I am also experienced with E-commerce with platforms such as Amazon, eBay, Poshmark, Mercari, and Etsy.
I am reliable, hardworking, dependable, a fast learner, and capable of multitasking.
HomeSmart / Solid Source Realty August 2008-Present
Real Estate Agent
Maintain customer service by assisting buyers and sellers through their real estate journey and transactions.
Creating and maintaining customer pipelines through marketing via social media and online services.
Assist buyers through their loan process
Assist buyers with negotiating for the best prices for their properties.
Assist and recommend best practices for seller to market their properties
Proficient with MLS and FMLS.
Heavy calendar management, scheduled appointments, and meetings based on business priorities.
Managed buyers' and sellers' itineraries, etc.
Answered phones, took memos, maintained files, and oversaw sending out
mail correspondence.
Performed routine and specialized administrative duties, including data research and
coordination of special events.
International Business Machine (IBM) October 1995-August 2010
Administration Specialist / Tech Support
I handled the Eastern territories from New England down to the New York area.
Handled over 100 or more incoming and outgoing calls in a Call Center Environment
Troubleshooting mainframes and printers
Research to provide problem resolutions to customers and Customer Engineers by using multiple platforms of applications
Responsible for providing satisfactory services to large accounts such as Bank of America, Fidelity, Citizen Banks, the government facilities etc.
Liaison between customers and the Customer Engineers, and handled the escalation process
Provided technical support to internal employees on Lotus Notes SmartSuite, TCP/IP, Networking LAN, and Microsoft Office.
Perform at least BPO for various banks and asset management companies.
I also served as a consultant to lenders such as Litton Loan, Wells Fargo, AMC, Countrywide, etc. to help homeowners get out of default status via loan modification or the short sales process. Offer Free Market Analysis to potential clients as a marketing strategy.
Monitor the construction process and work through issues with contractors, partners, and consultants.
Work with investors to give them the best buying decision by preparing an analysis of various investment properties.
Ensuring lease provisions are being enforced by property management and accounting staff.
Track projects are delivered on budget promptly.
Assist tenants, prospective tenants, and the building owners in space and estimating costs while maintaining established building standards.
Review monthly variance reports for accuracy and content. Oversee reporting packages prepared for lenders and investors.
Provide a very friendly and professional service to my clients. I assist my clients in finding both residential and commercial properties. Excellent with analytical skills and at meeting deadlines.
First Image January 1993- September 1995
Accounts Payable
•Receive, review, and verify invoices for accuracy and proper authorization.
•Match invoices to purchase orders and receipts.
•Accurately enter invoices into accounting software or ERP system.
•Maintain vendor records and payment details
•Communicate with vendors regarding payment inquiries, discrepancies, or missing information
•Set up new vendors and maintain W-9 forms and tax documentation
•Prepare and process checks, ACH transfers, and wire payments
•Ensure timely payments to avoid late fees and maintain good vendor relationships
•Review and process employee expense reports in accordance with company policy
•Reconcile accounts payable transactions and monthly vendor statements
•Assist in the month-end closing processes
•Maintain files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices.
•Generate weekly and monthly AP reports
•Work closely with procurement, finance, and operations departments.
References will be available upon request
Contact this candidate