Multitasker, fast learner, organized, bilingual
Resume:
VERA LOPEZ
***********@*****.***
Oklahoma City, Oklahoma
73107
CONTACT
SKILLS
• Effective Communication
• Listening Skills
• Interpersonal Skills
• Quick Learner
• Confidentiality
• Trust
• Dedication
• Numerical Skills
• Responsibility
• Self-motivation
• Sense of Urgency
• Multitasking
• Attention to Detail
• Deadline management
• Shipping procedures
• Purchase order management
• Shipment processing
• Managing returns
• Sales order processing
• Preparing packages
LANGUAGES
• Spanish
Bilingual
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business
performance. Operates well in both individual and team capacities, leveraging a seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
PROFESSIONAL SUMMARY
Order Processor
Heritage Integrated, El Reno, OK
Store Team Member
Target, Oklahoma City, OK
EXPERIENCE
July 2018 - Present
• Called vendors for pricing
• Day-to-day orders update, via email or phone.
• Tracked orders from the beginning until delivered to the client. Added all the invoices collected, all required paperwork for to order to
• be billed and ready to be sent to accounting to be processed Experience with computers, emailing, Word and Excel, Fax, making
• copies, and a good problem solver and multitasker.
• Fast learner.
Cross-referenced customer payment information against invoices
• before shipment release.
Investigated any discrepancies between purchase orders and invoices
• before releasing payments.
Verify customer and order information for correctness, checking
• against previously obtained information.
Analyzed current processes for efficiency improvements and
• implemented changes where appropriate.
April 2018 - October 2018
• Helped guests find anything they needed
• Unloading and organizing merchandise to their designated location. Maintained updated knowledge about products offered in the store
• and their prices.
Performed opening and closing duties, including cash handling,
• restocking shelves, and cleaning the store.
Assisted with product displays and promotional activities to increase
• sales volume.
Supervisor/Cashier
Penny One recycling, East Los Angeles, CA
Fabric Department Supervisor
Walmart, Los Angeles, CA
Monitored stock levels regularly to ensure a sufficient supply of
• merchandise was available at all times.
Processed returns efficiently while maintaining a high level of
• accuracy.
Conducted regular audits of the sales floor for cleanliness standards
• compliance.
• Watched for and recognized security risks and thefts. April 2017 - April 2018
• Supervised up to 5 employees
• Processed customers' merchandise via computer
• Serviced about 100 customers daily
• Operated cash register/ balanced register daily
Organized, scheduling recycling trucks to pick up merchandise to be
• weighed and sold
• Scheduled employees' payoffs and payments.
Trained new cashiers by demonstrating procedures for exchanging
• money, checking guests out, and interacting with customers. Utilized customer service and problem-solving skills to resolve
• customer complaints quickly and efficiently.
Demonstrated ability to manage a team of cashiers and oversee their
• daily tasks.
Conducted regular audits of cash registers to detect discrepancies
• between actual amounts received vs. amounts recorded. Counted cash drawers at the beginning of shifts to verify correct
• amounts.
September 2014 - April 2017
Responsible for attending to customers with cutting fabric and with
• anything/questions they have.
• Assembled displays
• Customers Services
• Stocked shelves
Developed strong customer service skills through daily interactions
• with customers.
Trained new employees on basic customer service techniques and
• procedures.
Answered phone calls from potential customers to directed them to
• appropriate products or departments.
Arranged merchandise with signage and appealing displays to
• encourage customer sales.
Learned and applied new skills and procedures readily, adapting to
• changing work environments.
Developed and implemented efficient processes for handling
• customer inquiries, resulting in improved customer satisfaction ratings.
Tracked departmental expenses within budget parameters to reduce
• costs where possible.
Conducted regular audits of inventory levels, ordering additional
• supplies as needed.
Tracked company inventory and noted item shortages for future
• product orders.
• Assisted managers with employee recruitment and interviews. Trade Technical Community College in under Grad
Trade Technical Community College, Los Angeles
High School Diploma
Student Empowerment Academy New Technology High School, Los Angeles
EDUCATION
January 2016
January 2009
References available upon request
REFERENCES
Contact this candidate