Project Management Internal Communications

Donna Moll

Greensboro, NC ***** 336-***-**** *****************@*****.*** LinkedIn

Dynamic communications leader with over 13 years of experience in strategic internal and external communications. Renowned for pioneering innovative communication strategies that drive employee engagement and organizational alignment. Expert in change management and crisis communication, achieving remarkable results such as a 33% increase in engagement during transformations. Adept at collaborating with senior leadership to craft impactful messaging, with a keen focus on digital communications, tactical printed marketing materials, thought leadership, talking points, go-to-market campaigns and data-driven strategies.

CORE COMPETENCIES

Strategic Communication Executive Communication Intranet Content Strategy Internal/External Communication

Employee Engagement Project Management Crisis Management Healthcare Communication Community Relations Team Building Data-Driven Approach Mentoring/Coaching HR Communication Diversity and Inclusion Strategies/Communication Remote Workforce Communication Employee/Business Resource Groups Digital and Traditional Platforms Large Scale Organizational Changes Cultural Transformations Brand Reputation

PROFESSIONAL EXPERIENCE

Director of Internal Communications, City of Hope National Medical Center Duarte, CA (Remote)

11/2021 – 04/2024

Developed and implemented comprehensive HR and DEI communication strategies, enhancing employee engagement, retention, and inclusion.

Collaborated with senior leadership to craft and deliver high-impact executive communication strategies.

Supported leaders on a wide range of strategic internal and external communications.

Managed national engagements and created daily internal and social content.

Spearheaded the development and implementation of a comprehensive intranet content strategy, resulting in a 26% increase in employee engagement and alignment with organizational goals.

Orchestrated cross-functional collaboration to implement a change management communication strategy for a significant organizational transformation, achieving a 33% increase in employee engagement.

Formulated and executed a crisis communication plan, maintaining stakeholder trust during a major organizational crisis, resulting in 64% positive feedback.

Leveraged a data-driven approach to measure successes and continued to iterate while collaborating with stakeholders in Communications, HR, Marketing, and other key groups.

Created national communications for annual Diversity Week, engaging 13,000 associates across the U.S. to educate and participate in community and employee resource group engagements.

Director of Internal Communications, Nielsen Oldsmar, FL (Remote)

02/2018 – 08/2020

Elevated to role to strategize, define, and execute large-scale, influential communication campaigns.

Acted as a trusted business partner to the C-suite, providing counsel on effective methods for delivering timely, relevant information to 40K global employees, inclusive of 16,000 field associates.

Directed internal communications initiatives for major cultural shifts, including the ‘Connected, Open, Useful, and Personal’ values initiative.

Led the transition to Google for Work, coordinating a team to support 150 global locations in adopting new tools. Enlisted 2K+ Nielsen associates to serve as “Google Guides” to help fellow staff transition.

Global Communications Manager, Nielsen Oldsmar, FL (Remote)

11/2011 – 02/2018

Propelled Nielsen’s brand image through cohesive messaging and strategic content initiatives.

Coached leadership on effective messaging for roadshows, town halls, and internal/external engagements.

Devised and launched the first company-wide live chats to enhance digital engagement.

Monitored the presence of all business partners and leaders on internal social media platforms to ensure messaging strength, brand compliance, and influence.

EDUCATION & TRAINING

University of North Carolina, Greensboro

Bachelor of Science, Business Administration and Management, Economics Minor

Greensboro College

A+ Master of Education Program

North Carolina Real Estate Broker License

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