Operations Manager Director
Resume:
THOMAS FLOOD
Tarpon Springs, FL *****
********@*****.***
Dynamic Operations Director with a proven track record at BlackHawk Transport, enhancing business opportunities and optimizing operations management. Expert in leveraging Microsoft
Office and leadership skills to drive team performance and operational excellence. Achieved significant improvements in compliance and safety protocols, demonstrating a commitment to efficiency and quality service.
Willing to relocate: Anywhere
Work Experience
Operations Manager
Marine Transport, Inc.-Tampa, FL
August 2023 to September 2024
• Managed end-to-end logistics operations, including transportation, warehousing, and inventory management
• Negotiated contracts with suppliers and carriers to ensure cost-effective transportation solutions
• Implemented safety protocols and conducted regular audits to maintain compliance with industry regulations
• Managed relationships with third-party logistics providers (3PLs) ensuring adherence to service level agreements (SLAs)
• Optimized routing plans using advanced software tools resulting in a XX% reduction in fuel consumption
• Coordinated international shipments including customs documentation preparation ensuring compliance with import/export regulations
Operations Director
Present BlackHawk Transport-Plant City, FL
April 2022 to September 2023
Built relationships with external partners to expand business
• opportunities.
Monitored performance metrics to evaluate effectiveness of
• operations management systems.
Directed planning meetings to discuss progress towards
• organizational goals.
Generated accurate forecasts based on market trends and past
• performance data.
Ensured compliance with safety protocols while maintaining a safe
• working environment.
Resolved customer complaints promptly and professionally.
• Planned and monitored day-to-day running of business to facilitate
• smooth progress.
Prepared staff work schedules and assigned specific duties.
• Established and monitored KPIs to optimize company performance. Terminal Manager
Present Martin Transport, Inc-Tampa, FL
August 2021 to August 2022
I manage 2 terminals Tampa/Mulberry Florida
• This is a Tanker company that services the phos acid industry
• I orchestrate the daily operations of all drivers, mechanics and
• admin staff.
Monitored budgeting activities to ensure compliance with financial
• objectives.
Provided direction during emergency situations such as weather-
• related delays or equipment malfunctions.
Developed and implemented effective policies and procedures to
• ensure the safe, efficient loading and unloading of cargo. Maintained accurate records for all incoming and outgoing
• shipments using automated inventory systems.
Collaborated closely with carriers regarding shipment delays or
• discrepancies.
Conducted regular inspections of facility equipment, tools and
• supplies to maintain optimal condition.
Utilized software applications such as Microsoft Office Suite for
• administrative tasks.
Negotiated contracts with vendors for services such as truck repairs
• or cleaning services.
Supervised a team of up to 20 personnel, providing guidance,
• training and performance feedback.
Managed daily operations of a busy terminal, including dock
• scheduling, freight handling and customer service. Director of Fleet Operations
GPS-Tampa, FL
December 2018 to July 2021
Maintained records of vehicle mileage, repair costs, preventive
• maintenance activities and other relevant information. Evaluated performance metrics of drivers including punctuality,
• route optimization and safe driving practices.
Conducted safety training programs for drivers on defensive driving
• techniques.
Implemented GPS tracking system across entire fleet operations to
• improve operational efficiency.
Created, managed and tracked fleet budget to identify cost-saving
• opportunities.
Provided technical support in the selection, acquisition and
• installation of vehicle tracking systems.
Reviewed accident reports submitted by drivers and took corrective
• actions as needed.
Negotiated contracts with vendors to secure parts at discounted
• prices.
Maintained records to comply with state and federal regulations.
• Administered fleet management operations policies involving
• vehicle and equipment procurement, maintenance and repair. Driver Manager/Trainer/Recruiter/Tank Operations
2018 Ryno Trucking-Clearwater, FL
January 2018 to December 2018
Maintained accurate records of driver logs, delivery schedules,
• maintenance costs, and other related data.
Discussed load and service expectations with driver on plan.
• Assigned drivers to lanes to best serve company and driver.
•
Tarpon Springs, FL 34689
Liaised with vendors to ensure prompt repair or replacement of
• vehicle parts when necessary.
Investigated accidents involving company vehicles and prepared
• detailed accident reports as needed.
Ensured proper use of equipment by conducting regular inspections
• and preventive maintenance programs.
Identified process breakdowns and developed improvement plans
• with partners to resolve.
Tracked inventory levels of vehicle supplies such as fuel cards, tires,
• oil changes.
Implemented specific customer requirements, internal reporting, Backhaul Director
2018 CTL Transportation-Tampa, FL
September 2016 to January 2018
Directed all aspects of project management including planning,
• budgeting, staffing, scheduling, monitoring, and reporting. Formulated long-term objectives while managing day-to-day
• operations.
Provided leadership in times of crisis or change initiatives.
• Organized resources efficiently to maximize productivity and
• minimize costs.
Monitored customer feedback regularly to improve customer
• experience.
Implemented effective policies and procedures that enabled the
• organization to meet compliance requirements.
Reviewed reports prepared by subordinates for accuracy and
• completeness.
Recruited top talent through targeted outreach efforts.
• Negotiated with vendors to acquire appropriate equipment.
• Terminal Operations Manager
Terminal Manager
2016 Disttech/Kenan Advantage Group-Tampa, FL
January 2013 to September 2016
Responsible for receiving orders, processing paperwork and
• creating delivery tickets daily.
Responsible for preparing and reconciling daily trip sheets and load
• sheets.
Assist the branch manager with inter-plant and special pick-ups
• and deliveries.
Responsible for reviewing driver log books and ensuring their
• proper completion.
Responsible for ensuring that drivers do not violate hours of service
• rules
Responsible for ensuring compliance with DOT regulations.
• Responsible for reviewing truck, tanker and trailer pre-trip
• inspection reports and ensuring their proper completion. Responsible for maintenance and up keep of the company fleet.
• Utilize systems, reports and monitoring devices provided by the
• company to better manage fleet, example GPS systems. Establishes and maintain delivery routes to optimize fleet
• operations.
Issues equipment to drivers such as PPE, log books, and uniforms.
• Utilize systems, reports and monitoring devices provided by the
• company to eliminate the diversion, theft or loss of company assets, including inventory and equipment. Direct activities of drivers while on their route.
• Interviewing, hiring, and training employees; planning, assigning,
• and directing work; evaluating performance; rewarding and disciplining employees; implementing controls and eliminating theft; addressing complaints and resolving problems. Maintained accurate records of cargo movements, tracking inventory
• levels and stock availability.
Facilitated strategic partnerships with external stakeholders such as
• suppliers and manufacturers.
Chief Operations and Fleet Dispatcher
2013 GIANT TRANSPORT INC DBA-Zephyrhills, FL
November 2011 to February 2013
Direct fleet of trucks and trailers hauling food-grade, industrial and
• non-hazardous materials
Managed all Revenue for fleet and safety performance
• requirements
Interacted with the company drivers, region safety and capacity
• management
Communicated with Customers and Consignees on all pickup and
• deliveries to assure prompted and complete service Checked and corrected all driver payroll issues
• Facilitated monthly safety meeting with drivers
• Ability to understand transportation rules and regulations
• Collaborated effectively with team members across departments
• such as sales, logistics, and transportation.
Ensured adherence to legal requirements related to cargo weight
• limits, hazardous materials handling.
Efficiently handled paperwork relating to vehicle registration
• renewals and other administrative tasks.
Utilized GPS tracking systems to monitor vehicle locations and
• provide up-to-date delivery information to customers. Assigned loads to drivers based on designated routes and driver
• location.
Printed, reviewed and made corrections to reports for management.
• Assisted drivers with routing directions to perform special services.
• Lead broker and dispatcher
Dispatch Manager
2011 Value Transport, LLC-US
January 2008 to August 2011
For a 65 truck over the road fleet
• I coordinate daily operations for the fleet, such as I broker all loads,
• deal with driver issues from start to finish on load, I maintain fleet DOT on all equipment, schedule all driver daily and weekly jobs I deal with all driver pays, down time and vacation
• Help coordinate hiring,orientation of drivers also, plus I hold a Class
• A CDL so I do a lot of driver verification on logs, driving abilities, DOT and safety issues.
Facilitated the negotiation of deals between buyers and sellers,
• ensuring all parties were satisfied with their respective positions. Ensured compliance with applicable regulations related to broker-
• dealer activities.
Dispatcher
Cam Logistics-Cam, MS
January 2007 to January 2008
Broker Transportation of over 65 trucks, coordinator of routing loads
• weekly reports data entry, rate quotes
Sales, customer service
• Dock Supervisor
Transportation and Warehouse Coordinator of Import and Export 2007 Ohashi techna-Sunbury VIC
January 2005 to June 2007
of
• loads, equipment forklifts, cranes, hazardous materials, vehicle dispatching and routing loads, inventory control, cycle accounts, dock As400systems
Line Haul Supervisor
Dominion Freight Lines-Tampa, FL
January 2002 to May 2004
Act as dispatcher, set up pick-up and deliveries, update computer,
• route drivers, customer service, troubleshoot
Check logs for accuracy and DOT regulations
• Explain procedures to and review work of new drivers to assure
• accuracy of paperwork
Interact with other terminals regarding problems
• Trained new employees on company policies, procedures and work
• ethics.
Coordinated employee schedules according to availability and
• approved shift changes.
Tracked company inventory and noted item shortages for future
• product orders.
Taught company procedures to new employees and increased
• progress by identifying areas of weakness.
Night Dispatcher
Dominion Freight Lines-Columbus, OH
January 2002 to January 2002
Process and dispatch all daily deliveries, set up nightly pickups,
• switch outs, data entry into As400 system
Nightly reports, line hall process bill of ladings from customers pick
• up
Coordination with line hall docks, rate quotes
• Monitored load boards for the OTR division
• Negated rate quotes and audited all log books
• ETC.
• Responded promptly to customer inquiries via phone or email
• regarding orders, pickups and deliveries.
Ensured compliance with local laws related to vehicle registration,
• insurance coverage and driver logs.
Researched alternative routes for deliveries based on current traffic
• conditions in order to maximize efficiency.
Education
Associate's degree in Logistics
Columbus State College
January 2001 to February 2003
Associates in Logistics Management
January 2001 to January 2001
Skills
• Revenue Cycle
• Supply Chain Management
• Employee Evaluation
• Tanker Experience
• Total Quality Management
• Project management
• Procurement
• Leadership development
• Microsoft office
• Qualcomm
• and customized transportation metrics. Prepared and managed departmental budgets.
• Safety Management
• procedures and policies.
• Tractor-Trailer
• Logistics
• Triple and Doubles Driver's License
• Budgeting
• Profit & Loss
• AS400
• Plant Management
• Team building
• Purchasing
• TMW
• Management
• Data Warehouse
• Administrative experience
• Process Improvement
• Production Management
• Supply Chain
• customer inquiries in a timely manner. Conducted regular training sessions for drivers regarding safety
• Lean
• Delivery Driver Experience
• Route Driving
• Manufacturing
• Freight
• Root Cause Analysis
• Operational Excellence
• Commercial Driving
• English
• TMT
• Training
• Operations Management
• Director of load planning CDL Class A
• Compliance
• Coordinated with customers regarding deliveries, resolving
• Transportation Management
• SAP
• Database Administration
• Freight Experience
• Flatbed
• Box Truck
• Computer Networking
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