Project Manager r
Resume:
Jacqueline C. (Candi) Malone
********@*******.*** View LinkedIn
SUMMARY
Senior IT Project /Program Manager with 20 years of experience supporting software development, IT infrastructure, DATA, and engineering
services. Demonstrated proficiency in Cloud-Based, SaaS, e-commerce, CRM, IT Infrastructure, and Agile/Waterfall project
management.
•Extensive experience in leading and managing highly visible, complex technical projects and cross-functional project teams
•Takes ownership of assigned projects and seeks collective team success in meeting aggressive project objectives
•Expertly identifies opportunities to enhance corporate image, expand market penetration and strengthen operations
•Embraces emerging business needs and adapts to changing organizational and strategic goals
Areas of Expertise
AWS Cloud Technologies Web Development Projects System Analysis Business Analysis Change Management Project Management/Planning Supply Chain Budget/Expense Management Organizational Management Creative Problem Solving Customer/Client Relations Vendor Management RFP Proposals Team Leadership/Management Cross-Functional Collaboration
PROFESSIONAL EXPERIENCE
TYLER TECHNOLOGIES – Data and Insights Seattle, WA
Data Project Manager - remote 06/2022-06/2024
•Project Management scope to optimize platform for the Tyler Technologies Data & Insights Division for the certification of staff access into the CJIS (FBI’s Criminal Justice Information Systems) data in the AWS environment.
•Working with HR in the development of processes to ensure that staff have met the requirements for data access.
•Gap Analysis of CJIS to the existing NIST &FedRAMP Controls mapping. JIRA & Confluence oversight.
•Project Management oversight of the TIRe (D&I Operations team) JIRA backlog
•Extensive experience with data analysis to support the Tyler Security and Tire Teams planning, reporting and decision-making.
•Dashboard creation and presentations to stakeholders using a variety of tools (Smartsheet, Excel, PowerPoint),
•Project Management oversight of the Security Teams Confluence pages clean-up
•Gap Analysis of the NIST FedRAMP Rev 4 to Rev 5 Moderate Controls
Holland America Group Portland, OR
Senior Project Manager –Consultant 08/2021-03/2022
•Optimize platform onboarding of staff for SailPoint Implementation
•Alignment of platform plans to roadmap i.e., budgets, resources, dependencies etc.
•Defined platform metrics, communicated progress, exceptions, and trends to management.
•Communicated scope, project roadmap, priorities and key delivery status to stakeholders and business teams.
•Identified gaps in the legacy system being replaced by SailPoint.
CIRIUM, a division of LexisNexis Portland, OR
Senior Program Manager 10/2019-04/2021
Project and Program manager for aviation analytics including airline fleet data, aircraft values, travel analytics, flight information and airline schedules.
•Led application development, implementation and transition into the AWS Cloud environment
•Monitored progress on deliverables across multiple scrum teams
•Coordinated schedule for cross team integration testing and customer facing demos
•Gathered and collated team delivery of data metrics in the AWS environment
•Alignment of platform plans to roadmap i.e., budgets, resources, dependencies etc.
•Provided data analysis to support the planning, reporting, and decision making for the Engineering Team.
•Communicated scope, project roadmap, priorities and key delivery status to project stakeholders and business teams.
•Dashboard creation and presentations to stakeholders using a variety of tools (Smartsheet, Excel, PowerPoint),
•
•Maintain prioritized Milestones and link to ongoing work. Drove alignment between stakeholders
PORTLAND PUBLIC SCHOOLS (PPS) Portland, OR
Senior IT Program Manager/Project Manager III 4/2013 – 6/2018
•Managed development of PPS data warehouse and system integration packages, utilizing .NET, AWS, SNOWFLAKE.
•Managed integration of COTS packages with PPS applications/data warehouse, as well as PPS custom software applications, in a cloud based, Agile environment
•Identified, procured, and deployed all technologies for PPS Bond schools; inclusive of supply chain management, vendor management, and coordination of both construction PMs and Bond School administration.
•Steered and coordinated cross-functional team of IT and construction PMs in designing infrastructure of each PPS Bond School; included computer labs, networking, VoIP requirements, identity/access management and cyber security infrastructure
•Resolved issue escalations and cultivated productive working relationships with stakeholders in support of District objectives
•Project Management lead in building the Portfolio Management intake process that resulted in the PMO framework for PPS.
•Instrumental in conducting data analysis to utilize the data to support the planning, reporting and decision-making for the PMO.
•Managed and implemented change management protocols for the implementation/upgrades to security patches.
•Conducted, managed, implemented a district wide Asset management inventory, negotiated leasing model of technology
•Spearheaded and implemented internal controls and processes for the Project Management Office
STATE OF OREGON Salem, OR
Software Implementation Project Manager – ODOT Bentley Upgrade Project (Contract) 4/2011 – 4/2013
•Led and developed Agile projects identifying scope, timeline, budget, resources, and communications; successful delivered Bentley software upgrade to ODOT engineering end users within project budget and schedule
•Gathered and documented requirements to develop and execute Implementation Plan
•Concurrently led ODOT’s operating system upgrade to Windows 7, requiring seamless communication between the two efforts
•Implementation with the Bently application to ODOTS application utilizing .NET.
XEROX CORPORATION Wilsonville, OR
Global IT Project Manager (Contract) 3/2010 – 4/2011
•Applied Xerox’s ITIL Service Lifecycle practices to identifying customer needs/IT requirements, designing and implementing services into operation, and improving service
•Led and managed infrastructure deployment projects for Xerox business units; included hardware, security patches, server, net implementations, and VoIP upgrades
•Management of projects through Xerox’s Portfolio Management practices.
STATE OF OREGON Portland, OR
SR Program Manager – DHS (Contract & FTE) 10/2006 – 8/2008
•Deployed Agency wide My-License applications in an Agile environment to manage Licensing processes throughout the Public Health Office.
•Produced and facilitated timely Steering Committee and DHS management status presentations, monthly status reports.
•Provided leadership to the project team during application launch and upgrade releases.
•Worked with Public Health departments to ensure a smooth process for the application success to achieve their productivity goals.
STATE OF OREGON Salem, OR
SR Project Manager – DAS - (Contract) 2/2006 – 6/2006
•Supported IT projects for Department Of Administrative Services, Information Resources Management Division, General Government Data Center managing the complex process of transitioning the current technology of the DAS GGDC and other technology Sections (Data and Video Services (DVS), Technology Support Center (TSC), and other small technical units, into the new State Data Center (SDC)
•Developed the final Project/Transition Plan and working closely with DAS Managers to monitor and provide oversight to the transition process and actual IT infrastructure move into the SDC.
•Successfully ensured that DAS customer needs were met and continuity between IT service arenas were maintained during the transition period.
KAISER Portland, OR
SR Project Manager – (Contract) 9/2005 – 11/2005
•Off the shelf implementations for the Sunnyside Kaiser Hospital – Menu Management and Kitchen Inventory and (POS) System.
DAVERCI Hillsboro, OR
Technology Manager - (FTE) 5/2004 – 5/2005
•Engineering Manager of (5) Software Engineers in the development of the Toccare System using C#, .NET and SQL Server
•Technology Management of Daverci’s IT infrastructure, including Windows 2000, SQL Server, and .NET environments
•Development of Business Continuity Processes and Procedures for the Project Team, allowing a streamlined deployment of the
•Implementation of CRM processes to realign the Application’s functionality to the customer's business process.
•Provided Daverci leadership with dashboards utilizing Excel
TITAN SYSTEMS Portland, OR
Data Center Manager - (FTE) 8/1996 – 8/2003
•Led the design process and physical move of the Bureau of Land Management $100M Data Center co- location with the Forest Service. This included developing and implementing the re-engineering of both organizations' business practices to maintain efficiency. Led integration, installation and support of the technology for the co-location of the Forest Service Data Center
•Provided exceptional technical leadership and project management for the BLM’s Operations Department
•Managed BLM’s infrastructure including security patches, infrastructure upgrades, server maintenance in alignment with the DC
Standard Operating Procedures.
•Established daily communications with end-users, management and clients, which led to an efficient and productive team environment.
•Management of ESRI (GIS) Software upgrades, plotting routines.
EDUCATION AND PROFESSIONAL DEVELOPMENT
•PMP Certification Review Course – Project Management Institute
•Smartsheet Certification – Smartsheet, Inc.,
•Computer Science (Including Basic, FORTRAN, COBOL, C) – Chapman University
•Business Management and Accounting – Linn-Benton Community & Central Oregon Community College
TECHNICAL SKILLS SUMMARY
AWS, Microsoft Project Visio Microsoft Office Suite Smartsheet ESRI (GIS) Software Windows NT Windows
7/10/2000 SCSM SQL .NET C# Veritas JIRA Confluence Remedy GroupWise Lotus Notes Active Directory
PROFESSIONAL PUBLICATIONS
NASA Technical paper – MAGIC
Contact this candidate