Customer Service Store Manager

Stacy Hardy

Natchitoches, LA *****

***************@*****.***

+1-318-***-****

Work Experience

JJS

State of Louisiana Juvenile Justice-Natchitoches, LA March 2024 to Present

• Transport

• Court documents

• intake

• Take kids on home pass

Team Lead

Pivotal Retail Group-Houston, TX

August 2023 to Present

• Assembly displays, shelves, and fixtures

• merchandising hardware, paint, and plumbing

• knowledge of planograms and floor plans

• using basic tools

• traveling up to 100% of time

Retail Merchandiser

J&J Service Solutions-Houston, TX

January 2022 to July 2023

• Reset and remodel big box store (Lowe's,Wal-Mart, Home Depot, Family Dollar, Dollar General, Stine's, and Box Lunches)

• Merchandising hardware, plumbing, and electronic

• building fixtures, displays, and shelves

• Usage of Basic tools

• knowledge of hardware screws, nuts, and bolts

• traveling extensive time from job to job

Merchandising Specialist

Quest Service Group-Houston, TX

October 2021 to January 2022

• Building displays, fixtures, and shelves

• Merchandising and stocking

• Reading planograms and floor plans

• Merchandising hardware and paint counter

• Traveling

Project Manager

Driveline Retail Merchandising-Dallas, TX

November 2019 to December 2021

• Traveling

• Fixture installer

• Leading a project

• Reset

• Stocking

• Assembly shelves

• Timesheet

• Labeling

• E-Commerce

• Painting interior and exterior of store

Store Manager

IT'SUGAR-Houston, TX

November 2017 to December 2020

• Opening and closing store

• Schedule

• Stocking

• Receiving merchandise

• Cleaning

Property Manager

Memorial townhomes-Houston, TX

July 2016 to October 2016

• Apartment referrals

• Scheduling maintenance

• Rent allowances

• Walk thru

• Housing assistance

• Meeting HOA requirements

Production/ Assembly Line Worker

Protemp-Natchitoches, LA

July 2014 to April 2016

• Attend daily safety meeting

• Wearing PPE

• Assembly compressors

• Meet production

• Safety sweeps

• Keep machine clean and free of debris

Janitorial

Service Masters, (IP Campti Mill)-Natchitoches, LA January 2013 to March 2014

• Cleaning office building

• Wearing PPE

• Following mill regulations and safety guidelines Store Manager

Dollar General-Coushatta, LA

September 2010 to December 2012

• Customer service

• Bank deposit

• Weekly conference calls

• Hiring and firing

• Scheduling

• Unloading trucks

• Stocking store

• Cleaning

Store Manager

Family Dollar-Natchitoches, LA

April 2006 to September 2010

Customer service

• Bank deposit

• Weekly conference calls

• Hiring and firing

• Scheduling

• Unloading trucks

• Inventory

• Loss prevention

• Safety sweeps

Housekeeper Supervisor

Econo Lodge-Natchitoches, LA

July 1999 to January 2002

• Customer service/Office Manager

• Checking to make sure housekeeper was doing their duties

• Making sure guests was satisfied

• Laundry

• Scheduling

• Hiring and firing

• Inventory

Education

Childhood Education

Grand Canyon University - Phoenix, AZ

January 2017 to Present

Diploma

Natchitoches Central High School

August 1995 to May 1999

Skills

• POINT OF SALE (10+ years)

• Visio

• Merchandising

• Project Coordination

• Project Management

• Succession planning

• LIHTC

• Jira

• Loss Prevention

• Customer service

• Computer literacy

• Blueprint Reading

• Schematics

• Scrum

• Pharmacy (Less than 1 year)

• Business analysis

• Warehouse experience

• Mechanical knowledge

• Planograms

• Microsoft Project

• Agile

• Retail management

• Laundry

• CPR (Less than 1 year)

• Guest services

• POS (10+ years)

• Remodeling

• Change Management

• Program management

• Pharmacy Technician Experience

• Project implementation

• Employment & labor law

• MACHINE SAFETY (Less than 1 year)

• E-commerce

• Project Planning

• Store Management Experience

• Recruiting

• Property management

• Clerical experience

• Continuous improvement

• Social media management

• Project Implementation

Certifications and Licenses

Forklift Certification

Certified Apartment Manager

Food Handler Certification

Driver's License

CDL A

Additional Information

Skills Summary

• Certified in First Aid and CPR

• Over 10 years in management

• Over 19 years safety training

• Worked Industrial

• Worked Retail

• Point of Sales (POS) system operation

• Upbeat, friendly, and positive

• Highly responsible and reliable

• Texas Pharmacy Technician

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