Field Service Technician
Resume:
Mark Siviero
MCP, A+, MCSE, DELL DCSE, HP Mount Prospect, IL 60056
*********@*******.***
Summary
•Microsoft Windows 2000 MCP certification and A+.
•MCSE Vocational Training.
•HP Certified Systems Engineer: Field Service Technician.
•DCSE - Dell Certified Systems Expert. Field Service Technician.
•Network/PC support specialist with over 10 years of experience.
•Professional experience maintaining internal LANs and installing and troubleshooting, Microsoft Office 365 and Windows 7 & 10.
•Skilled technician who has exceptional communication and interpersonal skills with a proven track record of troubleshooting technical errors and assisting end users in implementing solutions.
•Ability to manage and mentor technical and non-technical people.
•Network Field Engineer building racks, installing switches, routers and patch consoles.
•Bilingual English/Spanish.
Technical Skills
Operating Systems: Windows 7&10 basic 11
Applications/Utilities: Basic Intune and SCCM, Service Now, Outlook 365, Ghost 8.0, Remedy 6.0, Sametime, Chrome, Track IT 6.0,
MS Office 2010, O365
Norton/MacAfee Antivirus, Veritas Server Backups, Active Directory, PC Anywhere, Citrix, Bomgar, Okta
Protocols: TCP/IP, DHCP, VPN, DNS, FTP, WINS.
Topologies: WLAN, Ethernet, WAN, LAN.
Network rack build, change and replace switches and UPS’. Tested Network with Tone and Probe utility.
UPS install and configuration
Hardware: Familiar with the major brands of the following: Desktops, Laptops, Routers, Switches, Hubs, Scanners, Firewalls, Printers, Fax Machines, And Tape Backups.
Specializing in HP and Dell products and Android phones. Basic MAC/Linux and Iphones.
Certifications
MCP Windows 2000
MCSE – Vocational Training
A+
HP – Desktops, Laptops
Dell Americas Desktop Proficiency Certification
Dell Americas Notebook Proficiency Certification
Dell DCSE – Desktop and Notebook
Service Excellence
Professional Experience
Blackcar Everywhere Services Aug 24 - Present
Dispatcher / Customer Service / Helpdesk / Desktop Support Mount Prospect, IL
Handling all Customer inquiries for pickups and drop offs
Taking care of corporate schedules for local and out of state pickups
Making sure and following up with drivers according to scheduled times.
Handling all Customer Services requests, payments and refunds.
IT helpdesk support when needed within the company.
Zurich North America Mar 23 – Jun 24
Desktop Support II Schaumburg, IL
Imaged, configured and delivered all Dell laptops for Zurich North America Team
Took care of all new hires, refreshes and interns in a timely manner before each deadline.
Ran network and tested connections for Default Gateway errors in Build room.
Configured all wireless connections within each individual for personal connections.
Configured and installed applications to all laptops for new hires and refreshes.
Verizon Sept 22 – Feb 23
Field Network Engineer Rolling Meadows, IL
Supervised 12 Verizon Stores making sure they are up and running correctly.
Took care of updating and installing Access Points for better network connections in store.
Ran Tone and Probe in TELCOM room for diagnosing bad connections.
Replaced routers and switches when equipment was down and not working properly.
Replaced cables when there were loose connections.
Replaced and configured PCs when updating in stores.
Mondelez International Jun 17 - Aug 22
Lead IQ Bar Specialist Deerfield, IL
•Lead Specialist in all aspects of handling an IQ Bar at a Corporate level interacting with Clients in a white glove service manner.
•High level of Executive, Directors and Managers support.
•Installing troubleshooting and testing of software for specific Mondelez Applications.
•Reimaging, configuring, updating and upgrading laptops and desktops for Clients.
•Win10 upgrade for all Clients.
•Meeting deadlines and SLA’s on a daily basis.
•Highly praised by numerous Clients for exceptional work and going beyond the scope to make sure Clients are satisfied and up and running.
•HP Hardware diagnosing, ordering, replacing.
Motorola Solutions Feb 10 - Oct 16
Lead Desktop Support II & III / IQ Bar Tech Schaumburg, IL
•Daily interaction with Clients for diagnosing and resolving issues with Hardware and Software.
•High level of Executive, Directors and Managers support with a White Glove Service.
•Installing troubleshooting and testing of software for specific Motorola Applications.
•Reimaging, configuring and updating laptops and desktops for Clients.
•Meeting deadlines and SLA’s on a daily basis.
•Highly praised by numerous Clients for exceptional work and going beyond the scope to make sure Clients are satisfied and up and running.
•Hardware diagnosing, ordering, replacing.
Education:
Aquarius Institute of Computer Science
•MCSE
•MCP
•A+
Oakton Community College
•Liberal Arts
•CIS (Computer Information Systems)
Niles West High School - Skokie, IL
Notre Dame High School - Niles, IL
Vocational Training
070 - 210 Installing, Configuring and Administering Microsoft Windows 2000 Professional. (MCP)
070 - 215 Installing, Configuring and Administering Microsoft Windows 2000 Server.
070 - 219 Designing a Microsoft Windows 2000 Directory Services Infrastructure.
070 - 221 Designing a Microsoft Windows 2000 Network Infrastructure.
220 - 231 Core Hardware A+
References are available upon request.
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