Customer Service Real Estate
Resume:
C U S T O M E DR R S E R V I C E S P E C I A L I S T
D A R L E N E R I C H
E D U C A T I O N
Tampa, FL
***********@*****.***
C O N T A C T
Keene High School
1977
SECONDARY SCHOOL
Real Estate
2024
PROFESSIONAL LICENCES
S K I L L S
Customer service excellence
Conflict resolution
Entrepreneurship
Event planning
Sales & upselling techniques
Communication & active listening
E X P E R I E N C E
Bank of America
Miss Mixology LLC
2024 - Present
2000 - 2020
FRAUD SPECIALIST
Communicate with clients in call center environment to verify transactions and educate them on fraud prevention. Investigate and analyze suspicious transactions
Reduce financial risks for clients and the company CO - FOUNDER / MIXOLOGIST
Provided excellent customer service in a high-volume bar, mixing and serving cocktails quickly and accurately.
Ensured compliance with liquor laws and safety regulations. On-board staff for events and managed team responsibilities S U M M A R Y
Dedicated and hard-working professional with extensive experience in customer service, and hospitality. Adept at providing exceptional customer support, and creating a welcoming atmosphere in fast- paced environments. Seeking a role that leverages my experience while utilizing my leadership and communication skills. Verizon
2016 - 2024
CUSTOMER CARE ADVOCATE
Assisted customers with billing inquiries, service issues, and technical support, maintaining a high satisfaction rate. Received recognition for exceeding performance metrics, including call resolution time and customer satisfaction scores. Navigated multiple systems to troubleshoot customer issues quickly and efficiently.
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