Customer Service People Operations Human Resources
Resume:
Nwanneka Eke
Contact
Ellenwood, GA *****
********@*****.***
Executive Summary
Results-oriented HR and people operations leader, 8+ years experience in operations, HR, team building, marketing, event planning, and hiring and retaining the best talent! Proven success in team development, employee engagement, reducing turnover, increasing engagement, customer service, training, conflict resolution, investigations, compliance, and reducing risk. I have a deep understanding labor laws, human connections, and knowing the importance of finding the best candidates to join a team! Education
Ashford University
Masters
Healthcare Administration
The University of Iowa
Bachelors
Psychology
Des Moines Area Community
College
Certificate
Long-Term Care Administration
Key Skills
Knowledge of labor laws
Healthcare
B2B Sales
***Spanish Speaker
Project Management
Marketing
Canva
CRM; Salesforce
Recruiting
Budget Planning
Event Planning
Workday, Paycom, ADP
Recruiting
Customer Service
Ability to Multitask in High-Stress
Microsoft Office
Compliance
Experience
March 2023- Apr 2025 (laid off)
Bilingual Human Resource Generalist • Inspiritus, Inc. • Atlanta
● Assisted new hires with the onboarding process and conduct background checks (ie, references, CPS check, criminal/sex offender, FBI fingerprinting, education verification, MVR, and health screening)
● Conducted investigations (ie sexual harassment, grievances etc.), employee relations
● Was a resources for managers and executives to consult with on HR polices
● Developed curriculum for new and aspiring managers
● Conducted weekly compliance audits
● Assisted with medical, personal leaves, ADA accommodations and FMLA
● Oversaw payroll, retirement programs, assisted with benefits enrollment
● Assisted with new hire orientation
● Employee engagement and a committee member for all staff retreat
● Provided guidance for performance management
● Responsible for the full cycle of recruitment (ie. creating requisitions, interviewing, salary negotiation, onboarding)
● Assisted with hiring, interviewing, onboarding and training, translating transcripts from Spanish speaking countries
● Assisted with ongoing education and training and Spanish language trainings
● Kept track of compliance with employee files and trainings
● Conducted exit interviews
● Ordered ID badges and business cards
Jan 2020- Jan 2023
Executive Director • Medlock Gardens Senior Living • Decatur, GA
● Managed all aspects of a 38 bed Assisted Living Community for seniors.
● Assisted in the recruitment and hiring of healthcare staff. Responsible for the full cycle of recruitment (ie. creating requisitions, interviewing, salary negotiation, onboarding)
● Assisted with hiring, interviewing, onboarding, benefits, payroll, compliance and training.
● Assisted with employee, resident and family grievances
● Planned marketing events such as open houses and family events.
● Assisted team and residents during COVID-19 outbreak
● Planned and assisted with bedbug infestation.
● Directly supervised all department heads and was responsible for 30-35 staff members.
● Conducted daily stand-up meetings with other managers/department heads for updates.
● Assured excellent care of the residents while successfully ensuring compliance with all government regulations.
● Provided training to staff on various topics from resident rights, to communicating with dementia residents.
● Provided employee recognition and created an engagement and retention program.
● Understood the recognition of resident changes in condition and takes appropriate action to update resident Care Plans through the use of assessment and PointClickCare tools.
● Created employee schedules.
March 2019- Dec 2019
Assisted Living Manager • Sunrise Senior Living • Marietta, GA June 2018 – Jan 2019 (laid off)
Assistant Administrator • Signature HealthCare • Atlanta, GA
● Made rounds to check on residents, and filed grievances as needed.
● Assisted with the recruitment of new talent by using ATS and reviewed resumes and conducted interviews for clinical and non-clinical positions.
● Assisted with onboarding, orientation, trainings, payroll, benefits.
● Assisted with meetings such as Town Hall and department head meetings.
● Involved in employee retention.
● Assisted with employee engagement and investigations.
● Assisted in planning events such as job fairs, community outreach events and implemented strategic recruiting processes.
● Used social media for recruitment (Facebook, Instagram, LinkedIn, Indeed)
● Ensured employee files and resident files were in compliance.
● Conducted exit interviews
● Able to remain calm and level-headed during high-stress situations and prioritize time when long hours are required.
• Planned, organized, developed and led the overall operations in accordance laws, guidelines and regulations.
• Recruited, hired, trained and coached a high quality team.
• Provided recognition and created an engaged culture for team.
• Ensured that the community followed all federal, state and local laws and reg
• Regularly communicated with resident family members’ on changes, updates
• Responded to resident changes in condition and took appropriate action to up use of assessment and PointClickCare tools.
• Understood and managed the department budget to include labor and other e
• and its impact on the community's bottom line.
• Attended regular meetings: Huddles, Department Head Meetings, Town Hall, as directed by the Executive Director.
Mar 2017 – June 2018
Business Development & Marketing • Care Options Network • Edina, MN
● Led marketing efforts to support retention and recruit new members to Care Options Network annually.
● Used a CRM system to keep track of sales and membership.
● Provided project management support by assisting in sales, marketing, and updating SeniorCareGuideBook and Senior Housing Directory.
● Assisted with new member recruitment including initial contact and meetings, directly connecting new members with current members, processed new member paperwork, and followed through with members.
● Involved in group interview process.
● Coordinated annual SeniorCare Guidebook distribution and Care Options Network PR socials.
● Promoted print and webpage ad sales for SeniorCare Guidebook and Senior Housing Directory with new and current members.
● Updated information for skilled nursing facilities, adult day services and services for providers.
● Strategically planned and performed research and analysis important to the target audience as assigned.
● Updated and edited company website.
● Managed social media page.
June 2015 – Feb 2017
Short Term Disability Claims Manager • Cigna • Eden Prairie, MN
● Provided individualized support to people with needing to file disability claims.
● Built relationships with clients to serve them best and understand their unique needs.
● Evaluated eligibility and developed plans to address disability obstacles with customers, physicians, and employers.
● Partnered with employers to develop return-to-work plans.
● Provided excellent customer service.
● Paid all covered claims accurately. Processed extensions as needed. Reviewed medical documentation as needed.
● Worked in a call center environment.
June 2012 – June 2015
Administrator • The Rose of Des Moines Assisted Living • Des Moines, IA
● Led the day-to-day operations of a 52 unit assisted living facility.
● Assisted with cost control and analysis.
● Oversaw resident services to ensure the highest quality of care.
● PointClickCare EHR experience.
● Assisted with the pre-occupancy assessment of potential residents.
● Prepared reports including monthly compliance, statistical, financial summaries, and operational reports.
● Performed business functions including, human resources, accounts payable, accounts receivable, payroll (ADP), and established and developed budgets.
● Completed monthly scheduling and timesheet management for healthcare staff.
● Utilized Elderly Waiver program to assist with housing and paying for services.
● Assured compliance with health care laws, regulations, and facility policies.
● Developed and fostered positive professional relationships and communication with owners, service organizations, community groups and key regulatory leaders.
● Participated in developing and leading continuing training and in-service education and facilitated community outreach and educational presentations.
● Assisted with coordination of resident medical needs.
● Completed resident assessment in conjunction with community nurse.
● Coordinated marketing and public relations activities to ensure occupancy goals were reached and created a favorable public image of the community.
● Communicated with residents’ families, physicians, and others as appropriate are kept informed of changes in condition or services needed.
● Addressed social, spiritual, emotional, and physical needs of residents and overall planning of holistic social and recreational programs. Communication
Excellent Oral Communication Skills
Bilingual English and Spanish
Works well with a team
Leadership
I have a passion to build strong teams which means, hiring and developing the best!
Passion for community and employee engagement!
My favorite quote is “If it’s still in your mind, it’s worth the risk”. References
[Available upon request.]
Contact this candidate