Data Entry Part-Time
Resume:
E L I Z A C A N O
**** * ********** ***** *** ***9
Denton, Texas 76209
PHONE: 708-***-****
****.****@*****.***
PROFESSIONAL SUMMARY
Organized, detail-oriented and self-motivated office manager with extensive customer management experience. Proficient and energetic organizer with excellent written and verbal communication skills and ability to control inventories, appointment schedules and customer communications.
EXPERIENCE
Treatment Coordinator
Monarch Dental Carrollton, Texas October 2017 - April 2021
Insurance verification and accurate communications to staff and patients regarding the insurance coverage.
Coordinates and processes payments from insurance carriers and troubleshoots any issues related to these payments.
Balanced the needs of multiple customers simultaneously in a fast paced dental environment
Process insurance claims, verifying/pre-certifying insurance.
Liaison between dental insurance carriers, staff and patients to resolve any concern.
Maintain and follow up on documents for all adjustments requests, check investigations, overpayment letters and e-forms.
Knowledge of insurance reimbursement practices, processing policies, deductibles, maximums, coordination of benefits, dental and limited medical terminology.
General dentistry, oral surgery, endodontic, prosthodontics, and implants knowledge of procedures and terminology.
Medical Records Specialist/Revenue Cycle Department
Healthtrack-RX Denton, Texas March 2014 – October 2017
Balanced the needs of multiple customers simultaneously in a fast-paced dental environment.
Answered customers’ questions and addressed problems and complaints in person and via phone.
Audit claims and audit requisitions. Collections for hospitals.
Liaison for the company, to obtain valid diagnosis codes, for medical necessity.
Coding for pain management for Medicare and Blue Cross Blue shield
Responsible for A/R delinquency monitoring and account discrepancy investigation
Client Services Representative
Delta Dental of Illinois Naperville, IL October 2010 – July 2013
Knowledge of insurance reimbursement practices, processing policies, deductibles, maximums, coordination of benefits, dental and limited medical terminology.
Prepare assigned general account reconciliations in an accurate and timely manner.
Answered customers’ questions and addressed problems and complaints email and via phone
Collaborated with customer service team members to give exceptional service.
Office Manager
Winterset Dental Care Orland Park, IL February 2006 – March 2011
Schedule and maintain high production for prosthodontist and oral surgeon for implants
Treatment and finance cooridinator for high dollar treatment plans
Insurance verification
EDUCATION High School Diploma / 1984 Sanger High School Sanger, Texas
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