Technical Writer

KATHRYN BENNETT

Arlington, TX • 636-***-**** • *******.***********@*******.***

linkedin.com/in/iamkathrynbennett

PROFESSIONAL SUMMARY

Experienced and adaptable Technical Writer with a strong record of producing clear, user-friendly documentation such as SOPs, process maps, and technical manuals. Skilled in transforming complex technical details into accessible content through collaboration with SMEs and cross-functional teams. Recently engaged in independent roles that enhanced problem-solving, communication, and organizational strengths. Informally continued writing and editing projects—now returning to the technical writing field with renewed focus and proven capabilities.

TECHNICAL WRITING & DOCUMENTATION EXPERIENCE

Technical Writer / Project Engineering

Neteffects (Assigned to Meridian Medical Technologies, a Pfizer Company)

Jul 2018 – Jul 2021

Developed SOPs, Reference Manuals, Master Batch Records, Visio flowsheets, Job Aids, User Requirements, Equipment Specification Documents, and Site Acceptance testing scripts.

Collaborated with Engineering, Validation, Regulatory, QA, and Production teams on new documentation for capital equipment.

Ensured documentation compliance with cGMP and regulatory standards.

Tracked document lifecycle across major project phases.

Conducted research using OEM catalogs and manuals to ensure technical accuracy.

Medical Data Analyst / Product & Content Specialist II

Albert Consulting Group (Contract to Mercy ROI)

Jan 2018 – Jul 2018

Accurately categorized medical supply items to a standardized taxonomy as part of Mercy ROI's Supply Item Categorization project.

Standardized units of measure (UOM) for thousands of products, ensuring alignment with corporate format requirements.

Referenced manufacturer and distributor catalogs and applied approved acronyms and abbreviations to ensure consistency and compliance.

Clinical Product Specialist / Data Analyst

Vizient Inc. / MedAssets (via Westport One)

Jan 2011 – Sep 2017

Maintained and enhanced Enterprise Master Data Tables by mapping, processing, and updating vendor and contract data to resolve discrepancies and ensure data accuracy.

Cleansed and standardized item descriptions across Client Item and Master Data Files, assigned UNSPSC codes, and supported schema alignment and spend analysis.

Researched and validated product data to correct classification errors, eliminate duplicates, and establish accurate vendor/manufacturer relationships.

Led data cleansing and classification projects to improve catalog usability and analytics.

Served on committees to develop standards for data cleansing, compression, and enrichment processes.

OTHER RELEVANT PROFESSIONAL EXPERIENCE

Independent Contractor Uber Technologies, Inc.

Apr 2022 – Present

Delivered professional, high-satisfaction customer service to a diverse user base.

Managed time, routes, and schedules independently using mobile tools.

Maintained accurate records of deliveries and earnings.

Resolved real-time service issues with effective problem-solving and adaptability.

Private Duty Caregiver Full-Time Care Provider (Self-Employed)

Aug 2021 – Apr 2022

Provided full-time, one-on-one compassionate care for a single client.

Assisted with daily living activities and maintained accurate routine care documentation.

Collaborated with family and healthcare providers to ensure high-quality care and safety.

Demonstrated empathy, patience, and emotional resilience.

Freelance & Informal Technical Writing Projects

2021 – Present

Edited resumes and professional materials for friends and referrals, enhancing clarity and effectiveness.

Created instructional content for school projects, including step-by-step cooking guides for educational assignments.

Maintained attention to tone, structure, and user-friendliness across various informal documentation projects.

Career Note: From 2021–2025, worked independently while relocating and strengthening key interpersonal and organizational skills—now returning full-time to technical writing.

TECHNICAL SKILLS

Tools & Platforms: Microsoft Word, Excel, PowerPoint, Outlook, Visio, Snagit, Adobe Acrobat Pro, SharePoint, TrackWise QMS, eReview, MSB Docs, Webex, Skype, Teams, IBM Notes 9

Documentation Types: SOPs, Work Instructions, Batch Records, User Guides, Process Maps, Quick Reference Guides

Core Skills: Technical Communication, SME Interviews, Process Documentation, Troubleshooting, Proofreading, Editing, Cross-Functional Collaboration

EDUCATION

University of Arkansas at Little Rock — Associate Degree in Nursing

South Texas High School for Health Professions (Med High) — Mercedes, TX

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