Account Manager Support Specialist

Katrina Ross

Account Manager Customer Support Specialist

Douglasville, Georgia 30135

Phone: 404-***-****

Email: ******@****.***

Professional Summary

Motivated Account Manager with extensive experience in sales, customer engagement, and collections. Skilled in prospecting, developing client relationships, negotiating contracts, and improving account receivables. Self-driven professional with a proven track record of increasing revenue through strategic sales initiatives and outstanding customer service.

Skills

Prospecting and Cold Calling

Customer Relationship Management (CRM)

Customer Engagement Strategies

Business Development and Planning

Collections and Account Receivables

Negotiation and Closing Techniques

Data Management and Reporting

Microsoft Office Suite (Word, Excel, Outlook)

Professional Experience

GK Granite – Atlanta, GA

Outside Sales Manager (Remote)

January 2017 – Present

Conduct prospecting, cold calling, lead generation, and account management activities.

Develop and implement strategic sales plans to drive revenue growth.

Analyze competitors' pricing models to maintain a competitive advantage.

Build and nurture long-term client relationships, ensuring repeat business and customer satisfaction.

Stone Showcase – Buford, GA

Outside Sales Representative

June 2013 – January 2017

Established and maintained relationships with key decision-makers.

Negotiated and closed profitable sales contracts.

Increased revenue from existing accounts by upselling and introducing new products.

Organized customer visits and product demonstrations to drive engagement.

Managed collection calls and negotiated payment arrangements to clear outstanding balances.

Granite Life – Atlanta, GA

Data Entry Clerk (Remote)

March 2012 – June 2013

Entered and updated customer and account information accurately into company databases.

Maintained data integrity and supported administrative processes.

Utilized Microsoft Office tools for daily data management and reporting tasks.

Innovative Stone – Atlanta, GA

Office Manager

February 2005 – March 2013

Oversaw daily office operations including scheduling, supply ordering, and equipment maintenance.

Delivered professional customer service and handled inquiries and complaints.

Managed all account receivables through direct customer contact.

Created and monitored office budgets; processed payroll for staff.

Developed and enforced office procedures to optimize workflow.

Education

Certification in Travel and Tourism

Travel School – Atlanta, GA February 2002

High School Diploma

Douglas County High School – Douglasville, GA June 1990

References

Available upon request.

Contact this candidate