Customer Service Technical Support

PROFESSIONAL SUMMARY

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

SKILLS

Account management

High-volume call centers

Telemarketing expertise

Complaint resolution

Technical Support

Report preparation

Sales expertise

Money handling abilities

POS systems expert

Strategic sales knowledge

Key holder experience

WORK HISTORY

08/2022 to Current Member Service Representative II Navy Federal Credit Union – Remote

Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.

Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions. 01/2019 to 08/2022 Administrative Specialist

Tarrant County Sheriff Department – Texas

Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.

Created and updated records and files to maintain document compliance. Conducted research to assist with routine tasks and special projects. Offered technical support and troubleshot issues to enhance office productivity. 10/2016 to 01/2019 Customer Service Specialist

ADT – Texas

Offered advice and assistance to customers, paying attention to special needs or LejeuenaRagas

Houston,Tx 77086

504-***-****- *********@*****.***

wants.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Developed customer service policies and procedures to meet and exceed industry service standards.

03/2014 to 05/2016 Customer Service Representative Telvista Call Center – Dallas, TX

Documented and detailed calls and complaints using call center's CRM database. Resolved concerns with products or services to help with retention and drive sales. Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

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