Executive Director Senior Living

Jennifer Williams

Roswell, GA ***** 251-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Dynamic healthcare operations leader and military veteran with 20+ years of progressive leadership across senior living, military medical operations, and compliance-driven environments. Proven expertise in crisis response, team coordination, logistics, and volunteer engagement. Known for operational excellence, program execution under pressure, and cross-functional collaboration. Adept at managing resources, streamlining processes, and supporting community-centered initiatives. Seeking to bring mission-driven focus and response coordination expertise to Team Rubicon’s field operations.

PROFESSIONAL EXPERIENCE

Oaks Senior Living, LLC Snellville, GA Executive Director

- Developed and implemented innovative marketing strategies, resulting in a 55% increase in occupancy within the first year.

- Increased digital inquiries by 20% through enhanced online visibility.

- Cultivated partnerships with healthcare providers and community organizations.

- Managed a $1M+ budget, ensuring efficient financial stewardship.

- Directed leasing, renewals, and business office functions.

- Reduced staff turnover to 1% through strategic HR practices.

- Coordinated large-scale events and training sessions.

- Led emergency response protocols during COVID-19.

- Improved inventory usage via vendor and supply chain management.

Provident Village Creekside Smyrna, GA Executive Director

- Increased occupancy by 20% in 8 months.

- Aligned operations with organizational vision.

- Administered a $3M+ budget.

- Led cross-functional teams to improve efficiency.

- Maintained satisfaction and safety through pandemic response.

- Coordinated facility audits and compliance inspections.

- Liaised with volunteers and external partners for events.

Tapestry Memory Care Alpharetta, GA Executive Director

- Recruited, trained, and led 30+ staff.

- Delivered daily reports for strategic improvements.

- Ensured compliance with regulations.

- Implemented emergency preparedness programs.

- Executed marketing and outreach strategies.

- Led crisis communications during emergencies.

Lanier Place Personal Care Home Cumming, GA Director of Memory Care

- Supported 50+ families and strengthened community relationships.

- Addressed care issues with incident analysis.

- Delivered financial reports and census analysis.

- Enforced compliance and adapted policies.

- Trained and recruited staff for specialized care.

North Carolina Army National Guard Morrisville, GA Director of Medical Operations

- Directed medical readiness for 1,000+ soldiers.

- Led 30+ medical professionals in delivering healthcare.

- Advised command on health services strategy.

- Executed Combat Lifesavers Program achieving 100% readiness.

- Managed physical assessments and immunizations.

- Planned health drills and mobile unit deployments.

EDUCATION CERTIFICATIONS

Bachelor of Science (B.S.) in Healthcare Management Clayton State University 2015

Assisted Living Community Administrator (ACLA000226)

Certified Basic Life Support and Cardiopulmonary Resuscitation

Fire and Safety Instructor

TECHNICAL COMPETENCIES

Software: Microsoft Office 365, Google Suite (Docs, Sheets, Calendar), SharePoint, basic Salesforce knowledge

Systems: Windows 11, MAC OS, Inventory Management Tools (basic proficiency)

DISASTER RESPONSE & COMMUNITY ENGAGEMENT

- Led emergency operations during COVID-19 across senior care facilities.

- Directed healthcare response for 1,000+ military personnel.

- Developed protocols for triage, supply allocation, and facility coordination.

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