Customer Service Support

ER

PROFESSIONAL SUMMARY

Fairmont, WW

****4

(681) 404-

5914

**********@*******.***

Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.

Multitasking and Prioritization

SKILLS

POS Systems and Ordering Platforms

Upbeat and Positive Personality

Building Customer Trust and Loyalty

Understanding Customer Needs

Creative Problem Solving

WORK HISTORY

EDUCATION

Customer Retention Strategies

Upselling Products and Services

Responding to Difficult Customers

CUSTOMER SERVICE AGENT

10/2020 to CURRENT

TTEC-Bank Of America Morgantown, WV

Provided primary customer support to internal and external customers.

Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Educated customers on company systems, form completion and access to services.

Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

CUSTOMER SERVICE REPRESENTATIVE

11/2019 to 08/2020

Teleperformace - United Health Care Fairmont, WW

Answered customer telephone calls promptly to avoid on-hold wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

SENIOR ACCOUNTING ASSOCIATE

05/1993 to 03/2015

Mylan Pharmaceuticals Morgantown, WV

Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

Collected and arranged financial information and entered details into financial management system.

Input financial data and produced reports.

Entered figures using 10-key calculator to compute data quickly.

Contacted customers to immediately find resolutions for escalated issues.

CUSTOMER SERVICE COLLECTION SUPERVISOR

05/1990 to 02/1993

Untied States Cellular Morgantown, WV

Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.

Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Established and updated work schedules to account for changing staff levels and expected workloads.

No Degree General Studies

Fairmont State College University, Fairmont, WV

Relevant Coursework Completed: Education & Accountijg

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