Customer Service Development Specialist

GUADALUPE ABREGO

*********@*****.***

Cell:214-***-****

Highly motivated, and over 16 years Customer Service, Accounting MA Word, Excel, 10 key with 1000 strokes, typing 40wpm, QuickBooks, Fluent bilingual in Spanish.

Key characteristics-Industrious, self-motivated, achiever, organized, resourceful, team player, dependable, punctual, positive attitude, and excellent work ethic,

Dec. 2010 to April, 2015-Career Development Specialist Res Care Inc.

Efficient Case Management to SNAP program customers, by assessing skills, training needs, work experience and educational background; while maintaining case note efficiency with 100% compliance to policy.

July, 2009 to Dec. 2009- Executive Housekeeper- Element Hotel DFW

Recruiting and training Housekeeping personnel, as well as overall hotel duties including receiving-OS&E inventory, and item placing in rooms. Successfully and responsibly organized, trained and lead housekeeping and maintenance staff thru post construction clean-up pulling thru to hotel opening on September 21, 2009

September, 2007 to July 2009 Human Resources and Housekeeping Administrative Assistant-Sheraton Dallas Hotel.

Successfully recruit, interview, and hire up to and including onboarding and new employee orientation, Employee file system, creating employee file system, and in charge of the Housekeeping Department implementing the required duties, such as administrative, supervisory, accounting and payroll.

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