Supply Chain Customer Service

Ruben Sanchez

**********@***.*** • Miami, FL ****5

LinkedIn • 305-***-****

Dynamic Executive Global Manufacturing & Multi-Site Operational Leadership

Results-driven executive with 20+ years of success leading global, multi-site operations across North and South America, managing $300M+ P&Ls and 500+ employees across engineering, production, supply chain, distribution, and customer service. Recognized for transforming complex, high-mix, and regulated environments into lean, high-performing operations that scale.

Industry experience spans industrial equipment manufacturing, fabricated metals, power back-up systems, lighting, automation, construction, aerospace, petrochemical, food processing, consumer products, transportation, building automation, and utilities. Proven ability to align corporate strategy with floor-level execution using gap analysis, lean methodology, Six Sigma, Kaizen, 5S, 5 why’s and Industry 4.0 tools to drive sustainable growth.

Built and led operational excellence systems including tiered management, KPI scorecards, SIOP, visual dashboards, zero harm and Gemba walks to improve safety, quality, delivery, and productivity. Translated enterprise goals into measurable KPIs and embedded cross-functional execution discipline through weekly performance reviews and structured problem-solving. Spearheaded ERP and digital transformations from SIPOC mapping to post-launch optimization, while leading supplier consolidation and CapEx modernization initiatives that unlocked working capital, expanded margins, and boosted throughput.

Hands-on, financially savvy leader with deep expertise in cost reduction, inventory optimization, and operational scalability. Committed to fostering a safety-first culture and compliance readiness across regulated environments. Builds high-performing, accountable teams through mentorship, succession planning, and structured development across global sites. Balances short-term execution with long-term strategy—delivering durable systems, elevated customer experience, and measurable bottom-line results.

Career Experience

VP of Operations North & South America January 2024 - Present Nepean Group

Led the Americas division for a global manufacturer of industrial equipment, metal structures, automation systems, and power back-up solutions. Oversee end-to-end operations—including engineering, production, supply chain, distribution, and customer service—across multi-site manufacturing facilities in both North and South America. Partner cross-functionally with sales, finance, and compliance teams to drive margin expansion, operational standardization, and scalable growth across regulated and high-mix environments.

Directed a multi-site operational transformation across six facilities, increasing throughput by 22% and reducing waste through Lean-driven process optimization and cross-functional alignment.

Standardized production, materials management, and logistics workflows across all sites, improving on-time delivery by 19% and reducing transportation costs by 14%.

Consolidated vendor base and led strategic sourcing and contract renegotiations, cutting COGS by 18% and improving gross margins by 7%.

Reengineered service delivery and integrated CRM data into SIOP processes, resulting in a 31% improvement in response times and measurable gains in customer satisfaction scores.

Executed a regional inventory optimization initiative, reducing obsolete inventory by 38% and unlocking $2.9M in working capital across the supply chain.

Championed a culture of visual management, KPI ownership, and safety-first discipline, embedding accountability systems across shop floors and leadership tiers.

National Operations Director February 2012 – December 2023 Taco Marine / Taco Metals /ARTACO / Lumateq

Directed end-to-end manufacturing and commercial operations for a diversified multi-line manufacturer serving OEM, commercial, industrial, government, and retail dealer markets. Oversaw multi-site production, engineering, product development, field service, and distribution. Partnered with executive leadership to scale operations, drive Lean transformations, and launch new product lines across North America.

Led integrated manufacturing and distribution operations across multiple facilities, embedding Lean Six Sigma practices that reduced operational costs by 17%, generating $3.5M in annual savings.

Directed SIOP and capacity planning programs to synchronize production with demand, improving fill rates and achieving 97% On-Time-In-Full (OTIF) performance.

Spearheaded the implementation of a new product introduction (NPI) framework, accelerating development timelines and launching products that delivered $10M in new annualized revenue.

Built KPI-driven training and performance systems for plant and frontline leadership, increasing labor efficiency and delivering $6M in added throughput annually.

Led facility modernization and automation upgrades, including workflow reengineering and equipment optimization, improving Overall Equipment Effectiveness (OEE) and reducing unplanned downtime by 16%.

Strengthened customer experience and recurring revenue through field service process innovation and data-driven service alignment across OEM and aftermarket channels.

OEM & Direct Sales Operation Manager December 2008 – February 2012 Beghelli USA

Directed global divisional operations for a leading manufacturer of emergency lighting and industrial power solutions, with full P&L accountability. Oversaw production, supply chain, sales operations, and customer service across OEM, distribution, and government channels. Drove operational turnaround, expanded manufacturing capacity, and enhanced service delivery in complex and regulated environments.

Led plant revitalization through Lean workflow redesign, KPI realignment, and workforce retraining—boosting throughput by 19% and reducing rework and scrap by 24%.

Expanded the manufacturing footprint to support growth in petrochemical and heavy industrial markets, developing compliance-ready protocols for hazardous environments and generating $15M in new revenue.

Secured national distribution contracts by engineering scalable logistics and fulfillment models, reducing lead times and increasing output capacity by 22%.

Launched a 24-hour Quick Ship program to meet urgent customer needs, adding $5M in incremental revenue and reducing order cancellations by 67% with minimal added overhead.

Introduced digital support platforms across customer-facing functions, improving service response times by 72% and increasing satisfaction scores by 44%.

Additional Experience

Regional Operations & Sales Manager

First NLC Financial Services LLC.

Built and managed a retail finance branch network, developing 117 locations, overseeing 500 FTEs and 1.3B in funding

Education

BS of Business Administration, California Coast University – Santa Ana, CA

Licenses & Certifications

Industry 4.0 Digital Design and Manufacturing: Buffalo University

Lean Six Sigma Black Belt: Counsel for Lean Six Sigma Certification, Feb. 2017

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