Service Rep Patient

RAMONA NELSON

WORK EXPERIENCE

Orthodontic Experts May 2024 – April 2025

Patient Service Rep

Efficiently manage all incoming phone calls, ensuring prompt and professional communication with patients and other stakeholders.

Diligently listen to and return all voicemails, maintaining clear and timely communication.

Facilitate patient check-in for new and existing patients, promptly notifying clinical staff of patient arrivals to ensure seamless workflow.

Accurately collect and verify necessary patient information for new patients, ensuring completeness and compliance with clinic protocols.

Coordinate patient check-out and schedule subsequent appointments, optimizing patient flow and clinic efficiency.

Address inquiries and provide comprehensive information to walk-in patients, enhancing patient satisfaction and clinic reputation.

Maintain an up-to-date communication log, meticulously recording all patient and parent interactions for accurate record-keeping.

Review and adjust the daily clinic schedule, proactively identifying and implementing necessary changes to optimize clinic operations.

Preemptively manage the clinic schedule, filling open slots with bondings, adjustments, and new patient consultations at least two days in advance, and adjusting clinic hours as needed.

Conduct thorough reviews of insurance for bonding approvals, ensuring all procedures are covered and compliant with insurance policies.

Verify the approval and active status of all bondings with insurance, preventing any disruptions in patient care.

Understand and communicate the clinic's cancellation policy to patients, ensuring clarity and adherence to clinic guidelines.

United Health Care/Optum May 2022 - May 2024

Medical Office Scheduler

Schedule consultations, follow-up visits, and medical procedures for patients, ensuring optimal use of clinic time and resources.

Check and confirm patients' insurance details to ensure coverage for scheduled procedures and consultations.

Update and manage patient information in the clinic's database, ensuring all records are current and accurate.

Answer patient inquiries, provide information about the clinic's services and policies, and guide patients on test preparations and arrival times.

Act as a liaison between patients and healthcare providers, ensuring that clinical staff are informed of patient schedules and any changes.

Manage appointment changes, reschedule appointments as necessary, and communicate any changes to patients and clinical staff.

Apply clinical knowledge to ensure that scheduled appointments are consistent with the provider's diagnosis and indications.

Assist with other administrative tasks as needed to support the clinical manager, physicians, and other healthcare workers.

UMOS - C.D.C – Temporary September 2021 - July 2022

Call Center Representative

Respond to inquiries regarding the COVID-19 virus, providing accurate and timely information to concerned callers.

Deliver comprehensive details about the COVID-19 vaccine, addressing questions and dispelling myths to ensure informed decision-making.

Assist callers in scheduling appointments for COVID-19 vaccinations, streamlining the process and ensuring accessibility.

Facilitate the ordering of at-home COVID-19 testing kits for callers, ensuring they have the necessary resources for self-testing.

Identify and provide information on local vaccination sites, tailored to the caller's specific state and city, enhancing convenience and accessibility.

Explain the signs and symptoms of COVID-19, offering clear and concise information to help callers recognize potential infections and seek appropriate care.

Asencion St Mary Hospital March 2021 - December 2021

Medical Assistant

Collect vital, medical, and demographic information from patients, ensuring accurate and comprehensive records.

Schedule medical appointments, coordinating with healthcare providers to optimize patient care and clinic efficiency.

Administer medication to patients in the emergency room, adhering to medical protocols and ensuring patient safety.

Discharge patients and explain their plan of care, providing clear instructions and support for post-discharge recovery.

Answer incoming calls from ambulances, facilitating swift and effective communication for emergency response.

Prepare rooms for patients arriving by ambulance, ensuring readiness and a smooth transition for incoming patients.

Center for Pain Management October 2018 - October 2020

Receptionist/Administrative Assistant

Greet and schedule patients and visitors, ensuring a welcoming and efficient experience.

Call patients to remind them of upcoming appointments, reducing no-shows and optimizing clinic operations.

Handle billing processes, ensuring accurate and timely financial transactions.

Answer and route calls, providing prompt and professional communication.

Make transactions, managing payments and financial records with precision.

Keep paperwork organized, maintaining orderly and accessible patient and clinic records.

Check patients in and out, facilitating smooth transitions and maintaining accurate records.

Schedule meetings and conference rooms, coordinating logistics to support clinic operations and staff collaboration.

EDUCATION

South Division High School

High School Diploma

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