Quality Assurance Administrative Support
Resume:
Katrina L. McQueen
Conyers, GA 30013
Home: 470-***-****
E-mail: **********@*****.***
OBJECTIVE: To obtain a challenging position utilizing my education and training. SUMMARY OF SKILLS
• Quality Assurance Specialist by providing administrative support to a unit or organization. Maintained communication with courts and other law enforcement agencies.
• Skilled in organizing, presenting information, and writing technical and non-technical reports. EDUCATION
Clayton State University, Morrow, GA
Bachelor of Arts Degree
Major: Liberal Arts. Minor: Political Science
January 2009-May 2012
Southampton College of Long Island University, Southampton, NY Major: Communications.
September 2001-May 2003
PROFESSIONAL EXPERIENCE
Pearson, GA
Scoring Assistant
February 2023-May 2025
• Evaluate student responses to open-ended questions in a reliable manner and score according to the customer-supplied scoring guide.
Dunwoody Police Department, Dunwoody, GA
Record Supervisor
July 2021-November 2021
• Maintains administrative records and files (such as leave requests and electronic timesheets).
• Identifies personnel training needs and makes recommendations for specialized training.
• Conducts personnel evaluations and completes performance appraisals.
• Prepares and performs GCIC annual audits.
• Ensures the department maintains compliance with GCIC Rules and Regulations.
• Maintains GCIC and certification records.
• Administration of training for all sworn and non-sworn DPD members regarding privacy and security, the dissemination of CHRI, use of the GCIC terminal, proper use of GCIC and NCIC procedure books, and other related training. Responsible for maintaining, posting, and filing all procedural updates received from GCIC.
Georgia Bureau of Investigations, Decatur, GA
Criminal Justice IS Specialist Supervisor
June 2018-April 2021
• Acts as the first-line supervisor responsible for day-to-day operations and functions associated with the Automated Fingerprint Identification System (AFIS) and Computerized Criminal History
(CCH) System for the State of Georgia. Process.
• Monitor the GCIC helplines and dashboard.
• Screening incoming applications and resumes for prospective new hires. Setting up interviews and conducting post-interview assessments.
• Train new employees to the department on the CCH and AFIS
• Criminal history updates/corrections (first offender, pardons, juveniles).
• Process record inspections/challenges for identity theft.
• Perform research and (a) generate reports for management (b) make recommendations for system or procedural changes and (c) conduct quality assurance.
• Create project plans to update applications within the Identification Section
• Process Attorneys Request the criminal history of defendants and witnesses in active and civil cases.
• Scheduling shifts and approving timecards.
• Ten-print Fingerprint examiner.
• Terminal Agency Coordinator for GCIC/Ident Services/to keep department GCIC terminal operators certified to use the Criminal Justice Information System (CJIS) network and abide by State and Federal law.
Georgia Bureau of Investigations, Decatur, GA
Criminal Justice IS Specialist
July 2011-June 2018
• Process criminal history updates/corrections (first offender, pardons, juveniles).
• Process record inspections/challenges for identity theft.
• Processing Attorneys Request for the criminal history of defendants and witnesses in active and civil cases.
• Ten-print Fingerprint examiner.
• Terminal Agency Coordinator for GCIC/Ident Services/to keep department GCIC terminal operators certified to use the Criminal Justice Information System (CJIS) network and abide by State and Federal law.
Focus Georgia Temp Service/Georgia Bureau of Investigations, Decatur, GA Data Entry Clerk
September 2009-July 2011
• Update criminal history records (dispositions, record restrictions, and pardons) in the GCIC database.
• Assisting customers on the GCIC helpline with applicant and criminal history questions
• Sort and distribute mail throughout the GCIC Department Westaff Temp Service/ Georgia Bureau of Investigations, Decatur, GA Data Entry Clerk
September, 2003-2008
• Update criminal history records (dispositions, record restrictions, and pardons) in the GCIC database.
• Assisting customers on the GCIC helpline with applicant and criminal history questions
• Sort and distribute mail throughout the GCIC Department Westaff and Focus Georgia/ Georgia Bureau of Investigations, Decatur, GA Firearms Call Center Operator
September, 2000-2001
• Operator in the Firearms call center taking information from gun dealers across Georgia.
• Research criminal history records for approval of firearms through NCIC.
• Run IAQ Query through INS for the immigration status of firearms purchasers. Contact ATF to hold for the deportation of illegal customers purchasing guns. COMPUTER
• Microsoft Office ( Word, PowerPoint, Office Publisher, Outlook, Excel, and Access)
• PageMaker and Publisher
• Adobe Illustrator (Design, Photoshop) Web Page Design
• Share Point
• Salesforce
• Chat support
• CRM
• Power BI
• Records Management
• Data entry
• Slack
EXTRACURRICULAR ACTIVITIES
Gamma Tau Chapter of Theta Phi Alpha Fraternity member, the first NPC organization to charter on the campus of Clayton State University. Gamma Tau’s common goals of reaching the highest peaks of community service, scholarship, and sisterhood.
The National Society of Leadership and Success is the nation's largest leadership honor society. Students are selected by their college for membership based on academic standing or leadership potential.
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