Product Manager Owner

SUNEETHA VENGALA

S U M M A R Y

Dynamic Product Management professional with over 11 years of experience in steering product vision and execution. Demonstrated success in delivering customer- centric solutions that enhance business outcomes while effectively leading global cross-functional teams. Certified in CSM®, CSPO®, and A-CSPO®, with robust expertise in agile methodologies and stakeholder management. P R O F E S S I O N A L E X P E R I E N C E

Product Manager

TEKsystems, Inc., Consultant at Nike Beaverton, OR March 2022 - Current Technical Product Owner

BestBuy.com Richfield, MN May 2021 - March 2022 Spearheaded initiatives to revitalize Online eCommerce Purchasing Experiences and digital processes for product enhancement across North America and Western Europe.

Contributed significantly to digital projects such as PDP, PLP, gift card functionality, promotions, ratings and reviews, cart optimization, the new checkout experience, and Adobe Analytics insights, all aimed at enhancing user experience and boosting conversion rates.

Involved in payment-related projects, such as introducing new payment options in Western Europe, migrating from PayNext to Adyen, and migrating from Frame to Forter for fraud management, and also dealing with the digital gift card payments site experience.

Demonstrated ability in boosting customer NPS through innovative product features.

Monitored and optimized significant mobile traffic on the WE platform, driving 83% of user engagement.

Facilitated flawless integration of product features, enhancing customer, seller, and marketplace platform value.

Facilitated programs enabling 115 million visits across North America. Possess a solid understanding of Machine Learning, Generative AI, advertising, and A/B test analytics, complemented by strong communication, storytelling, and presentation abilities.

Consolidated customer data via integration from multiple systems through web services.

Managed product roadmap for e-commerce logistics features like OMS and FMS real-time order tracking, delivery slot selection, and return automation, enhancing customer satisfaction.

Enabled seamless interaction across systems through the integration of payments, DB, AWS, WebUI migrations, and CC receipt search.

Defined and implemented cloud migration strategy and vision, aligning with business objectives and technical requirements.

Facilitated stakeholder collaboration, leading breeze application requirements gathering to ensure seamless alignment across teams. Managed product backlog, prioritizing tasks to optimize delivery timelines and resource allocation.

T E C H N I C A L S K I L L S

Microsoft Office Suite

Agile methodology

Jira

Confluence

Miro

Asana

Figma

CSS

HTML

JSON

Visio

SQL skills

Power BI data visualization

Stakeholder engagement

Market research

Product backlog management

Data-driven decision making

Cross-functional collaboration

Presentation Skills

Certified Scrum Master (CSM®)

Product Owner (CSPO®)

Advanced Certified Scrum Product

Owner (A-CSPO )

C O N T A C T

925-***-****

*****************@*****.***

Dublin, CA 94568

https://www.linkedin.com

/in/suneetha-k-868245161/

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E D U C A T I O N

Bachelor's degree

Science

P.B.S College, AP, IND

Masters/Post-Graduation

Science

University, Hyderabad, Telangana, IND

equivalent to U.S. BSc in Computer

Information Systems.

C E R T I F I C A T I O N S

Global Digital Product Associate

Converse.com (Nike) Boston, MA January 2021 - May 2021 E-commerce Sr. Program Business Analyst

BEST BUY Richfield, MN July 2018 - March 2020

E-commerce Sr. Business Analyst

WALMART Bentonville, AR April 2015 - October 2015 Sr. Business Analyst

Micronet Technicks Pvt.Ltd October 2009 - March 2014 Monitored and optimized post-migration performance, driving continuous improvement and operational efficiency.

Developed functionalities to streamline Pre-purchases, Purchase and Post purchase refund handling and payment monitoring.

Monitored performance metrics post-release to evaluate success of new features or products.

Optimized design elements during the WE Converse transformation project. Driven Online eCommerce Purchasing Experience enhancements encompass PIM product enrichment, PDP optimizations, Einstein strategies, grid wall improvements, personalized recommendations, attribute mapping, analytical insights, and seamless SFCC integration.

Collaborated with multiple third-party vendors, oversaw production validation processes, performed user acceptance testing, and documented findings for continuous improvement.

Enhanced Enterprise Customer Care tool efficiency for handling TTS plans, gift cards, price matching overrides, and shipping adjustments. Created an e-commerce PPM solution enhancing data visibility in timesheet compliance, financials, and project data archiving. Streamlined strategies for faster establishment and transformation of business accounts under SMB programs.

Facilitate payment processing within a chat interface, enhancing the payment integration, and chat slider experience for enterprise customer care teams. This enables seamless support for both B2B and B2C customers, streamlining purchases, and improving the overall user experience.

Dealt with Split fulfillment to support forward logistics to ship multiple SMB locations and reverse logistics for bulk orders returns.

Directed the enterprise customer care sales tool's integration of efficient payment processes.

Implemented strategy across Walmart stores, Sam's Club, and Walmart Dotcom to enhance efficiency. Facilitated supplier interactions through a centralized master data management portal.

Oversaw data cleaning and DQCI dashboards to improve visibility. Conducted meticulous data purification to ensure seamless integration with Collibra DB.

Incorporated diverse system components to offer holistic Kelly plans alongside enhanced contact features and social media integration. Created visual models, prepared ER diagrams, and collaborated in writing test plans. The project focused on improving customer login/signup processes, enhancing document upload capabilities, optimizing "Get in Touch" forms, and managing queues and responses efficiently.

Generative AI for Product

Managers/Owners

SAFe® 6.0 Product Owner/Product

Manager (POPM).

B E S T B U Y T E C H E X P O

Demonstrating the Enterprise Customer

care EL tool

P R O D U C T M A N A G E M E N T

A C T I V I T I E S

Expertise in Market Research and

Analysis

Product Innovation and

Development

End-to-End Product Lifecycle

Management

Strategic Leadership in Product

Oversight

Data-Driven Decision Making

Development of Strategic

Objectives

Scrum Methodology

Implementation

Problem-Solving and Quality

Assurance

Project Schedule Management and

Monitoring

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