Data Entry Customer Service
Resume:
Gloria N. Davis
********@***.***
Professional Summary
Detail-oriented Office Support Professional with over 10 years of experience specializing in accounting clerk, customer service, and data entry. Proven ability to streamline procedures, manage large datasets accurately, and improve office efficiencies. Seeking to leverage my expertise in a dynamic position that offers room for professional growth.
Hashtag
Technical Skills (Microsoft Office, Data Entry, Document Scanning), Administrative Skills (Accounts Payable/Receivable, Alphanumeric Entry), and Interpersonal Skills (Maintains Confidentiality, Excellent Communication).
Work History
HANO- Housing Authority of New Orleans, LA
File Clerk
May 2024 – October 2024
Revamped the file room organization system, enhancing retrieval efficiency by 10%.
Create Excel Spreadsheet of all active participate total of 2020 thru 2024 years of EOP to be storage
Louisiana Department of Health-Vital Records - New Orleans, LA
Customer Service Representative
November 2023 – April 2024
large volume of customers every day with positive attitude and focus on customer satisfaction.
Placed inbound customer service or customer satisfaction calls to follow up on issues.
Maintained and managed customer files and databases.
Performed various clerical duties by filing documents.
Responded to customer requests, offering excellent support and needs.
January 2023 - July 2023
Catholic Charities of New Orleans – Metairie, LA
Intake Specialist/Customer Services
Updated and maintained customer information, documents and records.
Checked for accuracy by verifying data.
Followed data entry protocols, rules and regulations.
Used computer software to store and retrieve data.
July 2021 - January 2023
ANPPM Senior Community Employment Services - California, PA- (REMOTE)
Payroll Clerk
Updated employee files with new details such as changes in address or salary levels.
Maintained payroll information by calculating, collecting, and entering data.
Verified timekeeping records and handled any discrepancies with employees.
Maintained employee confidence and protected payroll operations by keeping information confidential.
Performed data entry tasks and maintained accurate records of employee payroll information.
December 2019 - November 2021
US Census Bureau - New Orleans, LA
Human Resources Assistant/ Payroll Clerk
Filed paperwork, sorted, and delivered mail and maintained office organization.
Answered and redirected incoming phone calls for office.
Screened applicant resumes both phone and interviews.
Compiled employee records to maintain central files.
September 2017 - December 2020
AMG Superdome - New Orleans, LA
Ticket Taker/Scanner
Assisted patrons with seating by giving directions.
Greeted customers with smile and provided friendly, knowledgeable service.
Reviewed tickets for authenticity and applicability to particular event.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Demonstrated respect, friendliness and willingness to help wherever needed.
Excellent communication skills, both verbal and written.
March 2019 - June 2019
Louisiana Department of Health-Vital Records - New Orleans, LA
Customer Service Representative
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Placed inbound customer service or customer satisfaction calls to follow up on issues.
Maintained and managed customer files and databases.
Performed various clerical duties by filing documents.
Responded to customer requests, offering excellent support and needs.
December 2015 - February 2017
Hilton Riverside Hotel - New Orleans, LA
Finance Clerk
Input financial data.
Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
Examined financial statements and records to collect important details and verify calculations.
Operated computers programmed with accounting software to record, store and analyze information.
November 2016 - November 2016
Arbor on The Lake Apartments - New Orleans, LA
Front Desk Receptionist
Completed data entry and filing to keep records updated for easy retrieval.
Maintained confidentiality of sensitive data to protect customer and business information.
Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Organized, maintained and updated information in computer databases.
June 2011 - July 2016
Ochsner Medical Hospital - Jefferson, LA
Human Resources Assistant
Answered and redirected incoming phone calls for office.
Organized new employee orientation schedules for new hires.
Processed employee termination paperwork at direction of supervisory staff.
September 2015 - November 2015
People Health - Metairie, LA
New Enrollment Processor
Maintained detailed and accurate records between multiple databases and programs.
Checked documentation for accuracy and validity on updated systems.
Maintained confidentiality of patient finances, records, and health statuses.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Processed and recorded new policies and claims.
Assured timely verification of insurance benefits prior to patient procedures or appointments.
April 2015 - September 2015
Delgado Community College - New Orleans, LA
Human Resources Specialist
Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Education
Booker T. Washington High School New Orleans, LA
High School Diploma
New Horizons Learning Center Metairie, LA
Certified- Medical Administrative Assistant- Healthcare Information -National Health Career
Audubon Accounting Program New Orleans, LA
Certificate Simple Accounting-accounting Clerk, Accounts payable, Account Receivable
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