Desktop Support Technician
Resume:
Joshua Artrip
Senior IT Analyst
******.******@******.***
EXPERIENCE
Prospect Medical Systems, Johnston RI - Desktop Support Technician May 2025 - July 2025
• Support RI and remote users using bomgar support
• Managed devices in a hybrid environment with Intune and SCCM
• Hands on support of conferencing equipment
• Managed RI inventory and E-Waste
• Supported users using different EDR systems
• Setup and configured all desk and new systems
Amica, Lincoln RI - Desktop Support & Services
August 2024 - April 2025
• Provide technical support for Amica’s user base, managing both Windows and Mac devices through onsite and remote assistance.
• Migrated devices from Windows 10 to 11 and provided end user support after migration was complete
• Setup test lab to deploy and test new software
• Managed Mac devices with JAMF connect
• Deployed new laptops to replace outdated hardware
• Used Remedy and ServiceNow as ticketing systems and to manage change requests
• Worked through Jira tasks along with Tenable to manage and resolve security vulnerabilities across the company
• Packaged and deployed software to over 4500 Windows devices using SCCM
• Created applications in Intune in preparation for Intune migration
• Develop PowerShell scripts to automate application installations and removals, minimizing user disruption and improving efficiency.
• Used Tachyon to provide next level service to end users Talbots (KnitWell Group), Hingham MA- Executive End User Support Technician September 2022 - August 2024
• Provided support to executives and their assistants of their mobile phones, tablets, laptops printers and conferencing devices.
• Assisted in store support such as Cisco Meraki network devices, pin pad devices, hand held scanners and label printers
• Assisted in deployment of new laptops to replace outdated hardware.
• Office 365 admin to ensure zero time delay for executive issue resolution
• Worked with EUS team to help work on tickets for other users to ensure timely and prompt resolutions
• Delivered remote troubleshooting and resolution through Bomgar, providing efficient support to users across locations.
• Utilized AirWatch to deploy software, enroll laptops, and manage mobile devices for corporate and store users.
• Acted as a liaison between multiple brands (Talbots, Ascena, Lane Bryant, Ann Taylor, Chicos), ensuring consistent IT support across all brands.
• Worked with Microsoft and Exchange teams to facilitate email migration and multi-tenant consolidation, improving communication systems.
• Involved in testing of new hardware/software deployment to help with end user impact HCL Tech\MRC Global, Charleston WV- Senior IT Analyst March 2017 - August 2022
• Configured and tested hardware, software and devices to set up workstations for employees.
• Ran a POC for new handheld scanners, using Visio to map process flows
• Worked on application development for new handheld scanners using JourneyApps, xml and JavaScript
• Managed all Zebra, Printronix and TSC label printers, used ZPL language to work on custom labels
• Tested seed units from vendors for new hardware
• Repaired hardware on site such as laptops, desktops, printers, hand held scanners
• Maintained an inventory list of all laptops, desktops and printers.
• Created documentation for knowledge base articles for hardware deployments
• Analyzed computer issues to identify troubleshooting methods needed for quick remediation.
• Created and managed a mobile device support team, overseeing device management and issue resolution.
• Managed mobile devices with Intune and Soti
• Created a purchasing plan for mobility, saving company over $300,000
• Single point of contact for all warehouse IT in all North America, maintaining over 1500 hand held scanners and 400 label printers
• Apart of Office365 Migration project, worked on testing and deployment of O365 SKILLS
• Windows/Mac OS Support
• Device Management (SCCM, JAMF, Intune, Soti)
• Office365 Admin
• System Imaging & Application Deployment
• PowerShell Scripting & Automation
• Ticketing Systems: ServiceNow, Remedy
• Vulnerability Management (Tenable)
• Mobile Device Support (AirWatch,Intune)
EDUCATION
Spring Valley High School, Huntington WV - High School Diploma REFERENCES
Brain Wambolt -Desktop Support Manager
Andrew Sharp -Team Lead MRC Global
Garry Bliss - Senior Director Government Programs and Communications 401-***-****
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