Customer Service Project Management
Resume:
MAXINE
MERCURIUS
EDUCATION
Master’s
Business Administration
Keiser University
Present - June 2026
Bachelor of Pharmacy
University of Technology Jamaica
Sept 2009
SKILLS
Customer service
Leadership
Teamwork
Problem Solving
Critical thinking
Time management
Adaptability
Project Management
Microsoft Excel (10+)
Microsoft Word (10+)
Medical Terminology
Non-Sterile compounding (10+)
PROFESSIONAL OVERVIEW
. Customer-centric, highly motivated and results-oriented professional with 10+ years’ pharmacy experience managing the operations of a busy dispensary. Proven ability to go above and beyond in meeting and exceeding the needs of customers. Excellent communication, problem solving, adaptability and organization skills, with a proven track record of creating and implementing successful customer-oriented sales and marketing strategies. Seeking a challenging role where I can utilize my skills and experience to deliver positive customer experiences that maximize business profitability.
WORK EXPERIENCE
Dispensary Manager/ Pharmacist-in-Charge
Deans Pharmacy Limited Papine St. Andrew Jamaica
2009 – present
Oversee a team of 10 dispensary staff and by developing and implementing Standard Operating Procedures (SOPs), ensure consistent delivery of exemplary customer service.
Expand inventory by 25% with new product lines resulting in doubling of sales within 3 years. Further expansion of inventory by 100% over 10 years resulting in 9-fold increase sales revenue.
Implement and manage Deans Pharmacy In-house ZERO Copay, MINIMAL Copay discount programs and Business to Business sales to push sales, market product lines and improve client satisfaction.
Procure drugs and manage inventory to keep stocks at the level required to satisfy customers’ needs and expectations.
Perform regular routine stock checks and manage yearly stock taking procedure.
Create SOPs and STEP by STEP metrics along with education of staff to guarantee consistency of service delivery.
Collaborate with drug suppliers to design, implement and maintain patient support programs as well as to secure consistent supplies to ensure continuity of programs.
Facilitate training and integration of pharmacy students, pharmacy interns, medical students and in-house staff.
Create and maintain formulary of compounded preparations to include product name and unique number, calculations, recipes and instructions.
Identify industry trends and implementing measure to maximize benefit and/or minimize risk.
***************@*****.***
Pembroke Pines, FL, USA
CONTACT
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