Customer Service Office Administration

Kenneth M. Smith Sr.

Dallas, GA ***** Phone: 770-***-**** Email: **********@*****.***

Work Experience: 15+ years Customer Service

15+ years Facilities/Office Management/Forklift

15+ years Office Administration

EMPLOYMENT HISTORY

November 2024 – Current Fastenal

Position – Picking

Prepping customer orders, Forklift driver, Order Picker operator

July 2024 -Current Dexter Axle

Assembler, Material Handler, Forklift driver

Stacking on the Assembly line, Quality check

2020-May 2024 Insight Global (Remote/Work from home) Marietta, Ga

Administration /Back office Audit Department (Contract)

Customer Service, Healthcare Benefit Enrollments, Healthcare assistance for multiple clients, Administrative services. Inbound and Outbound calls, Chats,Unified Desktop, Salesforce, Max Agent, Microsoft Excel, Outlook, Microsoft Teams, Call center environment,

2013-2020 Teradata Norcross, GA

Facilities Manager / Warehouse /Office Management

Office Administration, Customer Service, Mailroom, Stock Inventory, Manage all maintenance and building projects, Space Move, Billing, Record keeping, Management Reports, Microsoft Excel, Mail, Copy, IT Tech work, Fax, Office Administration, Security, Maintain all the customer needs for the site, etc.

2011–2014 The Mahone Group Staffing Company /Allied International - Marietta, GA

Office Manager

Office Administration, Mailroom, Warehousing, Reception, Inventory, Maintenance, Customer Service,

Shipping and Receiving/Test and produce packaging for various companies/clients.

2002-2011 Ikon Office Solutions Alpharetta, GA & Chicago, IL

Site Manager

Office Administration, Manage employee’s time and duties, Billing, Record keeping, Management Reports, Microsoft Excel, PowerPoint, Mail, Copy, Fax, Shipping & Receiving, Warehousing, Reception

1999-2002 Xerox Corporation Chicago, IL

Accounting Associate/ Account Service Representative

Record keeping, Data Entry, Mail, Copy, Fax, Shipping & Receiving, Office Administration

1998-1999 Kelly Services Chicago, IL

Office Assistant/Mover

Data Entry, Office Administration

1997-1998 University of Illinois -At Chicago Chicago, IL

Facilities

Maintained numerous levels of the campus as well as conference rooms, Set up for meetings and special events.

9/97-12/97 United Parcel Service Willow Springs, IL

Package Handler/Shipping and Receiving

Unloaded packages ranging from 75-100 pounds

EDUCATION

Xerox Training

Certificate - Digital Color Fundamentals (DFE)

Neal F. Simeon High School Chicago, IL

Major: Architectural Drafting

H.S. Diploma

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