Customer Service Property Manager

MARTA VILLANUEVA

**** *. ***** **. ***** CLOUD, FL. · 407-***-****

**********@*****.***

Dedicated Bilingual Professional with experience in all aspect of management in a variety of markets and conditions with strong tax credit background experience and excellent Customer Service, strong communication and negotiation skills

EXPERIENCE

08-2024 – 11-2024

VENDOR SOURCING AGENT, LESSEN INC

Communicating with Commercial Property Management needs for emergency and non-emergency repairs, maintenance for any incident or repair that may arise at any given time

Contact and recruit Vendors such as Plumbers, General Maintenance, Painters, Roofer, HVAC ETC

10-2021 – 05-2024

ASSISTANT PROPERTY MANAGER, Gannet Pointe- Kissimmee, Fl

Prepare all lease-related paperwork in an accurate and timely manner. Explain all lease documents to new and existing residents. Ensure all documents are correctly filled in and signed prior to resident move-in.

Assist with managing the day-to-day operation of the apartment-home community. Work with property manager to ensure apartments are ready for move-in and are maintained in a satisfactory manner

Maintain prospect, traffic and leasing data, and assist with other computer data entry as necessary

Ensure a positive resident experience through excellent customer service and monthly resident events

Inspect apartments for move-in condition and turn over status

Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained

Create positive, welcoming, supportive environment for residents, visitors, and community associates

envelop and execute effective marketing and advertising campaigns for apartment leasing

Prepare and process Security Deposits Claims

Yardi software

05-2018 – 10-2021

PROPERTY MANAGER- BELLAVISTA LAKE CONDOMINUM- KISSIMMEE, FL

Maintain high company customer service standards. Respond to resident requests and work with residents to minimize and resolve resident problems and complaints. Follow through to ensure issues are resolved.

Update warranty report, ensure houses are ready are ready for residents to move- in on the estimated date.

Work along with vendors to make sure all the job orders are going to be done in the time frame requested by the resident

Quick books Live Certified

AP/AR and payroll

P/L reports, transaction journals and financial Statements

Inspect property grounds, office, community room(s) and all other amenities to ensure they are clean and maintained

02-2006 to 12-2017

All Acceptance Insurance Licensed Insurance Agent Kissimmee, FL

Owned and operated all incoming sales calls for home or auto insurance policies.

Made soliciting phone calls to see if my services could be of help to home and auto owners for better pricing in the industry.

Maintained daily operations of the office, Contract Closer and Bookkeeper, did all the background checks for new employees and securing the right license was active with Department of Insurance Financial Regulations

02-2001– 08-2005

ADMINISTRATIVE ASSISTANCE, chicago mayors office Chicago, IL.

Maintain high company customer service standards.

Respond to customers’ requests and work with vendors to minimize and resolve catering issues. Follow through to ensure issues are resolved.

Booking venues, special events for Mayor office and branch

Distribution of Mail and correspondence

EDUCATION

JULY, 1994

B.A. BUSINESS Administration- San Juan College- San Juan PR

SKILLS

Strong Organizational Skills

A team-player eager to help drive the growth of the business

Ability to perform all functions of a Community Manager

Strong leadership skills, communication skills, and decision-making abilities.

Ability to perform and handle interruptions in a rapidly changing, multi-tasking environment in an appropriate manner

Ability to prioritize and process information with accuracy and clarity

High degree of creativity, coupled with sound business judgment

Ability to communicate effectively and develop relationships quickly

Customer service that effectively and professionally communicate in e-mail, by phone, or in person during the course of the workday

An aggressive self-starter, yet diplomatic to effectuate positive relations with subordinates and peers. Performance oriented and highly motivated to produce results.

Computer literacy

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