Customer Service Administrative Support
Resume:
Melissa Montag
Valencia, CA *****
**************@*****.***
Professional Summary
Highly organized and detail-oriented professional with extensive experience in credentialing, administrative support, and customer service. Proven ability to work remotely and independently, managing complex processes with efficiency and accuracy. Adept at multitasking, problem-solving, and ensuring compliance with regulatory standards. Strong communication skills and the ability to coordinate across teams effectively.
Authorized to work in the US for any employer
Work Experience
Credentialing Specialist III
Aya Healthcare-San Diego, CA
August 2021 to February 2024
1. Managed credentialing and recredentialing processes for medical staff, ensuring compliance with regulatory and facility-specific requirements.
2. Collected, verified, and maintained essential documentation, including licenses, certifications, and compliance records.
3. Processed provider credentialing and recredentialing applications, monitoring progress and following up to ensure timely completion.
4. Maintained a high level of accuracy and organization while working in a fast-paced, remote environment.
Executive Assistant/Administrative Assistant
Star Nail International-Valencia, CA
April 2017 to March 2020
• Provided executive-level administrative support to the CEO, managing calendars, travel arrangements, and confidential communications.
• Screened and directed calls, drafted correspondence, and maintained organized records.
• Assisted with HR-related activities, including job postings, resume screening, and interview coordination.
• Tracked and followed up on key requests, ensuring efficient communication across departments. Account Manager/ Customer Service
Star Nail International-Valencia, CA
April 2017 to March 2020
• Order processing and data entry, received orders through Sage system, email, phone or through online website.
• Answered phones to discuss or answer customers questions or concerns
• Communication with warehouse manager concerning status of orders and escalated concerns.
• Work closely with customer and warehouse to insure orders are released and shipped in timely manner to meet deadlines.
• Took initiative to pull and pack smaller orders to get them out quicker.
• Managed incoming general emails.
• Assembled a customer service guide and system manual for new customer service representatives.
• Trained and supported customer service reps with procedures and handling difficult calls or emails. Returns Clerk
Contractors Wardrobe-Valencia, CA
June 2014 to April 2017
• Handled customer inquiries related to product issues, manufacturing defects, and order discrepancies.
• Processed returns, credits, invoicing, and reorders while maintaining accurate documentation.
• Applied strong problem-solving skills to resolve conflicts and maintain customer satisfaction. Customer Service Representative
Arvato Digital Service-Valencia, CA
April 2012 to February 2014
• Provided support to Microsoft partners regarding benefits, software issues, and program requirements.
• Managed escalated calls, assisted customers via chat and email, and ensured timely issue resolution.
• Tracked outstanding requests, followed up as needed, and maintained detailed account documentation. Education
High school diploma
Skills
• SELF-STARTER (8 years)
• Clerical experience
• NetSuite
• CRM software
• Calendar management
• Sage
• Human resources
• Event Planning
• Call Center (5 years)
• DocuSign
• Personal Assistant Experience
• Microsoft Access
• Typing
• ERP systems
• Data collection
• Office management
• Conflict Management
• Analytics
• Personal assistant experience
• Multi-Line Phone System (6 years)
• Documentation review
• DETAIL ORIENTED (8 years)
• Pivot tables
• Order entry
• SAP
• HIPAA
• Windows
• Underwriting
• Live chat
• SharePoint
• Manufacturing
• Clerical Experience (4 years)
• Quality control
• Continuous improvement
• Microsoft Outlook
• Order Entry
• Analysis skills
• Office Management
• Quality Assurance
• Filing
• Conflict management
• Account management
• Adobe Acrobat
• ServiceNow
• Information management
• Google Suite
• Quality assurance
• Customer service
• SaaS
• Technical support
• Research
• Account Management
• Hospital experience
• Data Analytics
• Calendar Management
Certifications and Licenses
Driver's License
Additional Information
Key Skills & Competencies
• Remote Work & Self-Management
• Credentialing & Compliance
• Administrative & Executive Support
• Customer Service & Client Relations
• Process Improvement & Documentation
• Data Entry & Order Processing
• Problem-Solving & Conflict Resolution
• HR Coordination & Recruitment Support
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