Customer Service
Resume:
WENDY VERTNIK
*******@*****.***
SUMMARY OF QUALIFICATIONS
Proven ability to prioritize and multitask effectively in fast-paced environments.
Skilled in conflict resolution and handling customer concerns with diplomacy and efficiency.
Strong active listening skills to accurately understand and address customer needs.
Experienced in upselling products and services, enhancing both customer satisfaction and sales.
Excellent time management and attention to detail, ensuring accuracy and meeting deadlines.
Adaptable and proactive communicator, thriving both independently and in team settings.
WORK EXPERIENCE
Licensed Traffic Survival School Instructor April 2023 – Current
Almost Got Away with It Traffic School Tempe, AZ
Conduct an eight-hour traffic survival class.
Train students AZ traffic laws, coping methods, driving safety, and effective driving behaviors.
Maintained the integrity of the instructor Manuel and teaching curriculum from ADOT and the National Safety Council.
Independent Contractor/1099.
Human Resources Coordinator January 2021 – May 2023
Carenational Health System Scottsdale, AZ
Assisted candidates with application processes, performed background checks, and handled
drug screening paperwork.
Managed communication regarding employee onboarding.
Initialized background checks for potential new hires.
Explained human resources policies.
Customer Service Representative March 2015 – December 2020
Salt River Project Tempe, AZ
Answered incoming calls and emails in a call center environment for electricity services.
Assisted with orders of electricity product and service billing transactions.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Handled hazard calls, power outages, and assisted field workers navigating through new construction areas to locate electrical box.
Negotiated with customers explaining savings plans and upgrading.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Front Office/Patient Intake Coordinator February 2000 – January 2015
Jewish Family and Children Services Mesa, AZ
Triage patients through intake process for behavioral health services.
Front office scheduling, created charts, and medical records.
Contributed to optimization of patient management and workflows by implementing processes and procedures for medical records, reconstructed intake procedures, and coordinating new scheduling system for clinicians and doctors.
Contacted insurance providers for patient coverage.
Handled billing using proper medical codes through data ensuring quality payments for clinicians and insurance companies.
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