Customer Service Sales Associate
Resume:
Shawn Doyle
Eagle, ID *****
*************@*****.***
Work Experience
Sales Associate
DaBella-Idaho
January 2025 to Present
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Utilized CRM software to track customer preferences, purchase history, and follow-up on potential leads
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
Owner/Operator
S&S Masonry Division LLC-Eagle, ID
January 1993 to Present
• Established and maintained strong relationships with key clients, resulting in repeat business and increased customer satisfaction
• Analyzed market trends and competitor activities to identify new business opportunities and stay ahead of industry changes
• Negotiated contracts with major clients, ensuring favorable terms for both parties while maximizing company profits
• Managed key accounts, ensuring high levels of customer satisfaction and repeat business
• Led negotiations with strategic partners, securing favorable agreements that expanded company's reach into new markets
• Participated actively in industry conferences and trade shows to expand network and generate new business opportunities
• Developed and implemented comprehensive PR strategies to enhance brand visibility and reputation
• Developed and implemented strategies to improve productivity and streamline processes
• Managed daily operations, including scheduling, inventory management, and customer service
• Maintained high standards of quality control to ensure customer satisfaction
• Negotiated contracts with vendors to secure favorable pricing terms
• Developed strong relationships with key stakeholders, fostering partnerships for business growth opportunities
PSIA Certified Ski Instructor
Jackson Hole Mountain Resort-Jackson, WY
December 2007 to March 2020
• Developed and delivered engaging lesson plans to a diverse group of students
• Utilized various teaching methods, including lectures, discussions, and hands-on activities, to facilitate student learning
• Provided individualized instruction and support to students with special needs or learning difficulties
• Evaluated student performance through assessments and assignments, providing constructive feedback for improvement
• Collaborated with colleagues to develop curriculum materials and align instructional goals across grade levels
• Participated in professional development opportunities to stay updated on the latest teaching methodologies and educational trends
• Communicated regularly with parents/guardians regarding their child's progress in the class Education
Jackson, WY
December 2006 to April 2019
Highland Park Senior High School - Saint Paul, MN
September 1975 to November 1988
Skills
• Contract Negotiation
• Pricing
• Salesforce
• Project Management (10+ years)
• Curriculum Development
• Sales Experience (10+ years)
• Negotiation
• CRM Software
• Business Basic (10+ years)
• Business to Business Sales (10+ years)
• Account Management
• Business Development
• Upselling
• Closing (10+ years)
• Sales Management
• Business to Customer sales (10+ years)
• Rapport Building (10+ years)
• Logistics
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