Customer Service Technical Support
Resume:
Brandy Greenwood Details
**********@*****.***
EXPERIENCE
AXS Ticketing
August 12 -
Csr1 customer service representative 1
Handled inbound calls; provide top-tier customer service in an efficient manner.
Provide guidance to subscribers regarding products, technical support, and identity theft alerts,
including troubleshooting account issues.
Assist subscribers with logging into their online portal, either for the first time, or by troubleshooting technical issues.
Initiate Zendesk tickets for the I.T. department and case creation. Ensure accuracy of case creation and notation for restoration cases. Identify the next steps required for the subscribers through active listening and problem-solving skills.
Maintain strong company product and services
DoorDash - Voice Ordering
1033 W Roosevelt Way Tempe, AZ 85281
FTE October 2023 - June 2024
We took phone orders for multiple merchants
Movement Restoration - Front Desk Sales Receptionist 6747 E. Thomas Rd., Scottsdale, AZ 85251
Part time - July 2023 - October 2023
Answering Phones, Confirming appointments, Sales, Scheduling appointments using Booker and Mindbody POS systems, Microsoft office
(Outlook, Excel, ext…)
Provide Elder Care - John Speer - Volunteer/Caregiving 15034 N 9th St Phoenix Az 85022
2014 - Current
Daily meds, strict dietary food prep, monthly trips to the doctor or as needed, home up keep, lawn care, mail, pretty much anything he needs help with. Bill pay
Netco Title, 8800 East Raintree Drive -Receptionist and Escrow Assistant Nicole Miller Escrow Officer 1-215-***-****
May 22, 2022 - January 3, 2023
Answering/forwarding of phones, filing, picking up mail / sorting mail, errand running, perform data entry, shipping of packages, Excel, Word and simple Internet duties, opening and closing of the office, janitorial duties, Knowledge of Resware database, Bank deposits, Enter fees, and served as back up support for escrow officer, and administrative duties as required.
Nekter Juice Bar, 9301 East Shea Boulevard - Shift lead Kari Store owner/ Manager 1-480-***-****
June 2021-May 2022
Customer service, POS duties, opening/closing responsibilities, craft Profile
Experienced and
self-motivated, bringing
forth valuable experience and
passion for people.
Results oriented with a
proven track record of
working collaboratively with
team members to achieve
goals.
Experienced in both retail and
culinary skills, and adept at
effectively managing all
operations.
What can I bring to the Team?
Service – Deliver excellence in
everything I do.
Pride - Do the right thing, the
first time!
Integrity - Strong work ethic,
accountable, and honest. Safe
behaviors, always!
Results – Execute my role
with urgency and accuracy.
Innovation -
Eager to learn new skills!
Excited to work in a
fast-paced environment.
Teamwork - Reliable and
motivated part of an excellent
team, my success is our
success!
Skills
General management
Customer service
Reliable
Problem solver
Strong Interpersonal and
Communication
Time management
Team player
Confident
Professional
Multitasking
Engaging
Proficient with Microsoft
office
(Word, Excel, Outlook)
smoothies and fresh juices, back of house/front of house duties, food prep, food rotation (FIFO)
Gainey Village Health Club, 7477 E Doubletree Ranch Road — Cook/Front of house
July 2019 - May 2021
Customer service, cooking, POS duties, opening/closing responsibilities, craft smoothies and fresh juices, back of house/front of house duties Nekter Juice Bar, 21001 N Tatum Blvd — General Manager September 2017 - July 2019
For three independently owned stores by Drew Blattner All food and paper product ordering, dishes, opening/closing, hiring/firing, scheduling, all customer relations, Bank deposits, supervision of store when functioning as MOD, managers food handlers card
Starbucks, 21050 N Tatum Blvd — Shift Lead
April 2014 - September 2017
Customer service, Deposits, Work orders, POS, Opening/Closing duties, Thaw to pull counts, drive thru
Viking, 21050 N Tatum Blvd — Sales/Retail associate January 2014 - June 2014
Customer service, Deposits, Work orders, Sales, Sales orders, Returns, POS, Opening/Closing dutiesJanuary 2014 - June 2014 Joann Fabric, 21050 N Tatum Blvd — Retail associate September 2012 - May 2014
Customer Service, Store recovery, receiving and sorting of store shipments, returns, stocking shelves, Plan-o-grams, End caps Postal Plus More, 21050 N Tatum Blvd — Customer Service September 2011 - June 2012
Customer Service, Ebay Sales, POS, Sending and receiving Mail HSN / Home Shopping Network 1 HSN Drive, St. Petersburg Fl- Call Center Representative
May 2004- August 2010
Answering phone calls, updating client information, taking phone orders, account resolutions, Transferring calls to the correct department, escalating calls when needed
References
Tom Pecanic 602-***-**** manager, electrician and Business owner Mike Kerin 480-***-**** Previous manager and business owner Sarah Unser 480-***-**** Previous manager
Education
Complete Phlebotomy Training, Temecula Ca. — Certified 2010 Rancho Vista High School, Temecula Ca. — Diploma 2003 In
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