Business Development Account Management

RICK YOUNG

412-***-**** **********@*****.*** Pittsburgh, PA Rick’s LinkedIn

PROFESSIONAL SUMMARY

Results-driven Technical Sales Strategist with 20+ years of B2B sales, account management, and business development experience across technology, industrial, retail, and healthcare sectors. Proven expertise in market penetration, revenue growth, high-value contract negotiation, and consultative sales. Adept at building strong client relationships, leading business expansion, and leveraging CRM systems

(Salesforce) to optimize sales pipelines. Skilled in Lean Six Sigma methodologies to drive efficiency and profitability.

CORE COMPETENCIES

• B2B & Technical Sales SaaS & IT Solutions Sales Account Management

• Business Development Market Expansion Strategic Planning

• Consultative Selling Negotiation & Contract Management Pipeline Growth

• CRM Optimization (Salesforce) C-Level Engagement Process Improvement SALES & BUSINESS DEVELOPMENT EXPERIENCE

Revenue Growth & High-Value Deals

• Generated $1.7M+ in revenue across five retail locations through business expansion and targeted sales strategies.

• Closed multimillion-dollar IT deals, including:

o $3.5M hardware/software/services deal with West Penn Power (First Energy). o $500K IT services contract with Consol Energy.

o $500K security solutions contract with American Eagle Outfitters.

• Negotiated and secured a $500K medical supply and DME contract with a regional hospice organization.

• Closed a $50K Avaya IP telephony deal with a national candy company. Account Management & Client Retention

• Managed enterprise and SMB accounts across healthcare, manufacturing, finance, retail, and industrial sectors.

• Maintained 100% client retention during a two-year acquisition transition, ensuring continued revenue streams.

• Led business development efforts, contributing to a 10% company-wide sales growth through outbound prospecting and strategic targeting.

• Developed strategic vendor partnerships with Cisco, Avaya, Covidien, Span America, and VMware. Sales Strategy & Market Expansion

• Opened five retail locations in Pennsylvania and Maryland, leading marketing, branding, and revenue growth efforts.

• Launched multi-channel marketing campaigns (TV, radio, social media) to drive brand awareness and sales.

• Developed and led corporate sales seminars, showcasing expertise in software licensing and enterprise solutions.

PROFESSIONAL EXPERIENCE

Sales & Account Management Roles

• Owner / Operator Beef Jerky Experience 2018–2024

• Operations / Sales Representative The Motor Control Center 2016–2018

• Account Executive McKesson Homecare (Gulf South Medical Supply) 2012–2015

• Senior Account Manager AEC Group 2011

• Client Solutions Executive Insight.com 2006–2008

• Account Executive Attachmate Corporation 1996–2000 Additional Sales & Business Development Roles

• Business Development Manager 4C Technologies 2009–2010

• Major Account Manager Ceridian Corporation 2003–2006

• Territory Manager Nortel Networks 2000–2001

EDUCATION & PROFESSIONAL DEVELOPMENT

Education

University of Pittsburgh – Johnstown, PA

• BAS in Economics Minors: Business & Speech Communications Theater Professional Training & Certifications

• Dale Carnegie Sales Training

• Sandler Method Sales Training

• Lean Six Sigma Methodology