Payroll Specialist Case Manager

Andrea Stewart

**** ******** **. ********, ** ***08

(T) 770-***-**** (E) **************@*****.***

Payroll Specialist with 20 years of experience. Versatile, reliable, and efficient supporting a variety of Work Force Management and HCM software. Professional, creative, and flexible with proven analytical and problem-solving skills. Instrumental in developing superb client relations as well as managing sensitive materials. Proficient case manager with 10+ years of supervisory experience. Experience

2/2023 – Present Ultimate Software, Atlanta, GA

Payroll Tax Specialist II

Perform quarterly reconciliation and data analysis between tax liability W2/W3/T4/T4a/Rl1

Reconcile payroll taxes at the employee level.

Tax Adjustment & Amendment knowledge.

Perform tasks and reporting by SQL & BI Cognos.

Play a lead role in Year-End processing for accurate W2, T4 & RL1.

Communicate directly with internal/external customers regarding tax inquiries.

Research and resolve payroll tax inquires.

Ensure that all tax related updates in the payroll system are fully reviewed and understood.

Perform internal audits as requested.

Identify and resolve issues as well as drive change for related improvements.

Operational subject matter expert and trainer.

2/2019 – Present Ultimate Software, Alpharetta, GA Payroll Specialist III

Performed payroll processing, payroll tax compliance, automated timekeeping systems and payroll reporting in a multi- site, multi-state, high-volume environment.

Processed payroll(s) for multi-frequency Managed Services clients as scheduled.

Performed file imports into payroll system from various sources, reviews and verify payroll data in a timely manner.

Prepared off-cycle payrolls, manual checks, and adjustments as necessary.

Built strong partnership with clients by providing superior customer service.

Identified areas of client dissatisfaction and proposes solutions and coordinates with Team Lead or Manager to resolve.

Developed and maintains awareness of SSAE16 requirements and accountable for compliance of each task performed.

Employed root cause analysis, problem solving, trending and preventative measure methods. Reconciles all payroll- related accounts and activities. Assists with new client implementations as requested.

Assisted with related special projects as required and train new team members.

Maintained discretion and professionalism with team members and clients Attends and/or facilitates regular client calls.

Served as first point of contact for projects, tasks or issues Quarter End, Year End, and Open Enrollment assistance and task execution.

2/2017 – 2/2/2019 Citizens Holdings LLC, Atlanta, GA Payroll Administrator

Analyze, prepare, and input semi-monthly, weekly and bi-weekly payroll data into Day force HCM payroll system.

Run payroll audits and reports to ensure necessary corrections are completed prior to running payroll.

Review timecard data

Set up garnishments and payroll elections.

Ensure state tax and wage and hour rules are applied correctly.

Research and resolve issues with pay checks.

Serve as a “help desk” to assist operating management, Talent, and Legal Departments.

Maintain and file payroll related records while assuring confidentiality.

Assist in the implementation of a new HR/payroll/timekeeping software.

Assist the field and Operations Managers with workforce management issues.

Create organization locations and positions in the Day force software.

Update employee work assignments for correct payroll allocations

Process and distribution of weekly, bi-weekly, and semi-monthly paychecks in a multi-state environment.

Performs file imports into payroll system from various sources.

Develop ad hoc, financial, and operational reports as needed.

Process special payrolls/off cycle, prior period adjustments, stop payments, reversals, and manual checks.

Assist with payroll tax state registration as well as review wage and tax reports for accuracy.

Reconciliation of GL accounts

8/2012 – 2/2017 Ceridian HCM, Sandy Springs, GA

Customer Support Analyst III

Leveraging strong analytical and problem-solving skills to efficiently resolve incidents.

Adapt existing methods and procedures to create solutions to moderately complex problems.

Use considerable judgment to determine solutions and seek guidance on complex problems.

Assist customers remotely via LogMeIn.

Provide clients with regular and timely incident updates, reducing critical situations and complete action plans.

Identify root cause or engage resources to isolate customer problems.

Resolve intermediate issues that occur in a constantly changing technical environment by probing, troubleshooting, and educating customers on products/services.

Resolve workforce management system issues with respective clients.

Record and manage time transactions in Blue Pumpkin.

Thoroughly document the processes used to diagnose and resolve customer issues into CRM or appropriate service tools.

Experience with large corporate payroll processing including exposure to benefits and deferral plans.

Assist with a wide variety of operational projects including technical programming and scripting tasks.

Administered product training sessions.

Facilitate daily special payroll/time and attendance projects for Runbook clients. 1/2010 – 10/2012 Regis Salon, Kennesaw, GA

Master Cosmetologist

Conducted complete consultations including pricing of services with every customer.

Suggested appropriate professional products for customer’s hair care needs.

Provided guests with quality and professional salon and hair care services utilizing various techniques.

Educated guests about individual hair care needs and other services available.

Maintained inventory of all products.

Always maintained a cleaned and neat working environment. 2/2008 – 10/2010 Department of Human Services/Division of Child Support Services, Marietta, GA Enforcement Agent II

Resolved client concerns regarding enforcement of their child support orders in a courteous and professional manner.

Obtained and examined all relevant information to assess validity of complaints and to determine possible causes and solutions.

Attended court hearings and testify on behalf of the Division of Child Support Services.

Processed a variety of documentation associated with department operations.

Contacted customers to respond to inquiries.

Arranged for arrears repayment based on customer’s financial circumstances.

Maintained record of customer interactions, recording details of inquiries, complaints and comments as well as actions taken.

Referred unresolved customer grievances to designated departments for further investigation. 6/2005 – 8/2007 Department of Citywide Administrative Services, New York, NY Timekeeping Supervisor

Supervised the daily operation of the timekeeping unit for 3,500 employees.

Generated daily and weekly reports for projects as well as administer adjustments to ensure accurate payment.

Provided leadership and managed staff relations.

Analyzed and determined employees leave balances and payments.

Reviewed and considered input of employee time and leave record into PMS for payroll.

Completed performance evaluations.

Adjusted leave without pay and other special circumstances.

Checked accuracy of payroll before generating paychecks.

Assisted in interviewing and hiring of unit employees.

Conducted new hire orientation providing information packets, reviewing company policies and payroll information. 10/1996 – 6/2005 New York City Housing Authority, New York, NY Manager Secretary/WEP Supervisor

Enforced uncollected accounts.

Calculated time and attendance hours and employee records in KRONOS.

Maintained employee personal records.

Typed memorandums and all legal documents.

Created seasonal newsletters Arranged affidavits of service.

Maintained office supplies and inventory.

Scheduled meetings and training classes.

Retrieved, reviewed and modified data compiled for various management and timekeeping reports. Education

1/2009 – 2/2011 Empire Beauty School, Kennesaw, GA Cosmetology

Master cosmetology license received

1/2002- 1/2003 John Jay College, New York, NY

Forensic Psychology

1/1993 – 1/1994 Long Island University, Brooklyn, NY Psychology

Skills

UltiPro * SQL * MS Outlook * Salesforce * Payroll Management System (PMS) *AS400 * KRONOS * GroupWise * Blue Pumpkin * MS Word * Excel * Power Point * One CRM * Cisco * Dayforce HCM

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