Customer Service Sales Associate
Resume:
Kimya Mckinnon
Detroit, MI *****
*********@*****.***
Professional Summary
My desire is to find a stable yet challenging position in a professional environment in which to obtain new skills while utilizing my previous experiences to improve beyond my current abilities. I expect to build strong business relationships within the company and with clients, as well as exceed expectations in all aspects of my work.
Authorized to work in the US for any employer
Work Experience
Machine Welder Operator
Diversified Staffing Solutions-Detroit, MI
November 2024 to Present
• Report to Team Lead at the beginning of shift for shift updates and machine assignment.
• Properly operate machines to weld brackets together for Chevrolet while wearing correct PPE.
• Assist coworkers as needed.
• Keep work area neat and clean.
Customer Service Specialist
FedEx Freight-Tampa, FL
September 2024 to October 2024
• Input billing and shipping data into the FedEx Freight systems accurately and in a timely manner to insure correct and prompt deliveries to our customers.
• Assist customers with questions concerning shipping/billing issues, status of orders and general inquiries.
• Communicate with Supervisors on a regular basis to insure everything is satisfactory with input of data as well as customer service.
• Clean cubicle before and after shift.
Sales Associate
Beauty Depot-Tampa, FL
June 2023 to April 2024
• Greet Customers upon them entering as well as them exiting the establishment
• Assist Customers with their questions
• Install wigs for Customers
• Thoroughly clean throughout shift
• Organize and stock assigned work area
• Front shelf products throughout shift
• Complete Inventory
• Close Sales Gracefully
• Smile and do what I Love to do
Cashier/Customer Service
Pollo Tropical-Tampa, FL
September 2022 to October 2022
• Greeted Customers upon entering restaurant with a smile and warm presence.
• Served customers and attended to their needs in a professional and timely manner.
• Worked in accordance with other staff members to keep the shift running at a smooth but fast pace.
• Kept the front end as well as the dinning room cleaned.
• Completed tasks in order for the next shift to transition without any issues.
• Kept communication with managers professional and polite. Sales Associate
A and J Beauty Supply
January 2016 to May 2021
• Greeted customers in a friendly manner
• Assisted an average of at least 30 customers per day
• Answered customer questions
• Communicated with customers over the phone
• Responsible for resolving all customer complaints
• Processed customer transactions
• Maximized sales transactions
• Handled returns and exchanges
• Monitored inventory
• Restocked merchandise
• Organized new merchandise
• Responsible for general cleaning
• Helped ensure customer satisfaction
Liaison of Quality Control
Ms. C and T's Learning Place-Saginaw, MI
October 2016 to January 2018
As the Liaison of quality control my duty's included making sure the shift was running in proper order. I greeted and communicated with the parents about the children's day. I monitored and assisted the staff with the care of the Center's Children. I assisted the Lead Teacher's with classroom and learning activities. I gave interviews and trained new hires. Performed secretarial duties such as keeping the schedule current, faxing, printing paperwork, along with filing. I also prepared lunch and dinner along with light cleaning duties.
Production and Assemby
Euclid Industries-Bay City, MI
January 2015 to March 2015
Responsibilities
As a Production Assembler I worked as a team member on a line to assemble steering components for Nexteer Automotive and other various companies.
Skills Used
Professionalism, good communication skills, patience, hand eye coordination, and cleanliness. Production Operator
Hemlock Semiconductor Corporation-Hemlock, MI
June 2014 to September 2014
Responsibilities
As a Production Operator my job duties included breaking a material called polycrystalline silicon down to required spec size for different clients, work together with my fellow co-workers in order to meet table quotas for the shift, keep work area clean, and help where help was needed. Accomplishments
I passed the first out of three tests in order to be qualified for different job duties. Youth Care Worker
Wolverine Human Services-Vassar, MI
November 2012 to May 2014
Responsibilities
As a Youth Care Worker my job duties included monitoring and assisting the youth with day to day activities. Which included transport to breakfast and school, monitored the youth while daily hygiene and cleaning details were being completed, being a strong positive role model for the youth, completed proper documentation in the staff log and kept score of the youths daily points, provided proper support to the youth as needed, and ensured the safety of the youth as well as my fellow staff. Accomplishments
A lot of the youth thanked me for being non-judgemental, for listening to them instead of shutting them out, for being understanding, realistic and kind hearted. Skills Used
Professionalism, good verbal and written communication, active listening, and TCI Management. Customer Service Representative
Morley Company Inc.-Saginaw, MI
September 2010 to 2012
Responsibilities
As a Customer Service Rep my job duties included Interviewing customers from all over the U.S. who purchased a new Honda. I conducted surveys with the customers in a very professional manner documenting the customers satisfaction/dissatisfaction throughout the customer's purchase experience. I also performed light office duties as well as maintaining the upkeep of my cubicle. Accomplishments
The customers were always satisfied with the way I conducted the survey, ending all calls on a good note. Skills Used
Proper phone etiquette, great verbal communication, data entry, great listening skills, as well as conducting myself in a professional manner at all times. Behavioral Technician
Beacon Harbor Homes Inc.-Saginaw, MI
June 2009 to July 2010
Responsibilities
As a Behavioral Tech my job duties included cooking, cleaning, monitoring and assisting the residents with daily hygiene and cleaning duties, pass prescribed medications to the correct residents, transport residents to appointments and to outings, log daily activities of the residents in the proper log books, handle behaviors in a professional manner according to company guidelines, and ensure the safety of the residents as well as my fellow staff.
Accomplishments
I completed all of the necessary training through Saginaw Mental Health in order to become a full time employee.
Skills Used
Alertness, compassion, good communication verbal and written, listening to needs and following directions, paying attention to detail, following company guidelines, along with ensuring the safety of the residents as well as my fellow staff.
Forklift Driver/Material Handler
Euclid Industries-Saginaw, MI
September 2006 to August 2008
Responsibilities
As a Forklift Driver my job duties included loading and unloading parts on work orders, stocking the floor with necessary parts, unloading for shipping and receiving storing parts in the correct cells, wrapping finished boxes on the wrapping machine, build boxes using pallets and nail gun, cleared dunnage and returned it back to its proper storage, sorted and packaged parts in a timely manner using lotus to complete work orders while keeping my work station clean. Accomplishments
I started off sorting and packing, I wanted to try something different so I graduated to driving the Forklift while fulfilling job duties in a timely and satisfactory manner. Skills Used
Paying attention to detail and time management.
Crew Worker
Wendy's-Saginaw, MI
January 2006 to June 2006
Responsibilities
My job duties included food prep, cleaning the dinning room as well as my work station, working the front register as well as drive-thru with a smile on my face, making sure my customer's were always satisfied while completing orders in a timely manner.
Accomplishments
Customer satisfaction
Skills Used
Great verbal communication and listening skills, problem solving, time management while conducting myself in a professional manner.
Reservation Clerk
Cedar Point-Sandusky, OH
May 2005 to December 2005
Responsibilities
Book reservations for future guests, answer any park and hotel related questions, solve any problems the guests had with their room package, give thorough instructions on booking and canceling reservations, perform light office duties such as filing and handling mail while conducting myself in a professional manner.
Accomplishments
The customers were always pleased with the service I provided. Skills Used
Paying attention to detail and to the guest's needs, great communication skills, proper documentation and gathering of information needed to book reservations as well as remaining polite and professional at all times.
Education
High school diploma
Pershing High School - Detroit, MI
August 1998 to June 2002
Skills
• English
• Cash register
• Box truck
• Typing
• Microsoft Excel
• Shipping & Receiving
• Microsoft Office
• Phone Etiquette
• Forklift
• Customer service
• Quality Inspection
• Materials Handling
• Basic math
• Order Picker
• Packaging
• Moving
• Leadership
• Organizational skills
• Administrative experience
• POS
• Manufacturing
• Hospitality
• Quality Assurance
• Warehouse Experience
• Communication skills
• Quality Control
• Sales
• Freight Experience
• Load & Unload
• Assembly
• Sales support
• Retail sales
• Interviewing
• Quality control
• Order Picking
• Microsoft Word
Certifications and Licenses
Driver's License
January 2024 to December 2032
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