Scrum Master Business Analyst
Resume:
Malathi Aranganathan
********@*****.***
PROFESSIONAL SUMMARY
Around 12 years of experience in, Functional Testing, Business Analyst, Scrum Master, Team handling, Project Management and Account reconciliation, and Support.
Experienced in U.S. Healthcare domain for payer and provider and experienced in Banking Domain.
Expertise in QA (Functional testing, GUI, Regression, E2E, DB, RPA, API Testing), BA and SM (Scrum Master and scrum ceremonies).
Currently working as a Project manager/ CJE for SAFe agile team.
Very Good Knowledge in agile methodology.
Hands on experience in Jenkins, JIRA, RQM, RTC, QC/ALM, digital.ai, FileZilla, Azure devops, UiPath Orchestrator, Mabot and TFS(Azure Devops).
Handled client calls, Defect Triage and Onshore/Offshore Calls on daily basis.
Well in understanding the Json, XML, PlSql and Datastage Jobs.
Experience in EDI (834, 835, 837, 277) files for claim processing and member enrollment. Knowledge on HL7, Json & XML.
Involved in Hiring process for testing. Technical panel for QA Hire’s.
6 months of experience in Business Processing Outsourcing in healthcare Domain for payer.
Responsible for SLAs/VOC. Assertively, train and drive the team to achieve the target.
Got Excellence award for my commitment towards work in Accenture Solution Pvt Ltd. Project Management and CJE
Led and managed customer-centric projects, focusing on improving user experience across digital platforms in Banking.
Develop detailed project plans, including timelines, milestones, resource allocation, and risk management strategies.
leading cross-functional teams and delivering high-quality solutions through Agile
Ensure that projects are completed on time, within budget, and meet the defined quality standards.
Translate customer needs into actionable project requirements and ensure that customer experience goals are prioritized throughout the project.
Remove blockers that hinder progress and foster a collaborative, solution-driven work environment
Identify potential risks that could impact project timelines or customer satisfaction and develop mitigation strategies.
Proactively address customer experience issues or product-related challenges, ensuring they are resolved before impacting project delivery.
Collaborated with stakeholders to gather business requirements and transform them into actionable user stories. Role of Scrum Master
Experience in scrum, Kanban, SAFe agile.Conducting the Daily standup with offshore team
Hosting the scrum events combining onshore and offshore people– Scrum calls, Retrospective for every sprints end.
Scheduling the sprint review and demo event. Removes impediments and relentless improvement
Following the time box and coaching the team for agile. Approaching Design thinking. QA Lead and Business Analyst
Creating Test Plan, strategy and analyzing the story & estimating
Generating Reports –such as QA trackers, Release document, Metrics and signoff docs.
Creating/updating Stories/FSD/BRD and executing those.
Good interaction with Development team and PO its help to get the requirements clearly. Collaboratively working with multiple vendors.
Excellent Analytical Abilities, Communicative Skills, Decision-Making capabilities and a very Good Team Player
Excellent ability to multitasking, problem solving, produce high quality results under tight schedule and deadlines, and work extremely well in team environment.
TECHNICAL SKILLS
RDBMS : OCP, Oracle 10g, PLSQL Toad, and SQL
Test management tool : RTC, RQM, QC, Jira, Jenkins, TestRail, Filezilla, fogbugz,Mabot & TFS Azure Rest API-service tool : Advance Rest Client & Postman. RPA : RPA Advance Developer-UIpath, Tosca
Web designing : HTML, CSS and Basic Java.
ETL : IIS and Informatica
PROFESSIONAL EDUCATION
Bachelor of Engineering, Kalsar College of Engineering, Anna University, India.
Master of Business Administration (HR), University of Madras, Madras, India.
Master of science (Psychology), University of Madras, Madras, India. PROFESSSIONAL EXPERIENCE SUMMARY
Company Name: HCL Technologies Pvt Ltd
Project 1: OnePam (Mar 2025 – Present)
Client: ING AUS
Designation: Project Manager & CJE
Responsibilities:
Coordinate cross-functional teams to ensure timely and efficient project execution.
Remove blockers that hinder progress and foster a collaborative, solution-driven work environment.
Ensure that all team members are focused on delivering value to the customer in every iteration.
Identify potential risks that could impact project timelines or customer satisfaction and develop mitigation strategies.
Advocate for the customer at every stage of the project, ensuring that their needs and feedback are integrated into the final product.
Project 2: GDPP (Sept 2023 – Feb 2025)
Client: ING AUS
Designation: Lead Test Engineer and Project Management (dev team) Responsibilities:
Team/Project Handling as well as QA Lead.
Onboarding, Access granting, Resource allocation based on project & need.
Tasking assigning, Review the Tc & Tr, followup with requirements, UAT & Release Signoff Project 3: Card to Care (Nov 2020 – Sept 2023)
Client: HMHS
Designation: Lead Test Engineer and Business Analyst Description:
Highmark and its affiliates operate health insurance plans in Pennsylvania, Delaware and West Virginia. Community-based health care network for members and patients Highmark Inc Responsibilities:
Team Handling and Performing as a BA as well as Functional Tester Company Name: India to Singapore Business Solutions Project: Clinical operation and Data Management (Jan 2020-May2020) Client: Icon clinical Research center
Environment: RPA testing, Orchestrator.
Description:
Icon clinical research is global provider of outsourced drug development solutions and services to the pharmaceutical, biotechnology and medical device industries. Here we are supporting them via automating the Manual processes.
Company Name: Asahi Technologies (P) Limited
Project1: Vetsource (JULY 2017- NOV 2019)
Client: Vet source
Designation: Sr.Software Engineer
Description:
Vetsource is an online pharmacy site. They are inter-mediator between the client (customer) and practice
(vet/doctor’s).
Here we have a multiple application to verify the functionality. Like Script-right, PML, Vboss and Epost. All the applications are interrelated.
Responsibility: Database Testing, Website testing, GUI testing, Mobile testing Project2: My coop
Client: My coop
Environment: Web application &mobile testing, GUI testing. Description:
My coop is dedicated to improving communication and collaboration between residents, owners, and managers of multi-unit buildings. A free, simple, and easy-to-use content and communication hub helping foster conversation, community and connection among people.
Project3: Email Gen
Description:
Automatic email generation via thunderbird using Uipath Company Name: Accenture Services (P) Limited - AUG 2013 -JULY 2017 Project1: CCX Implementation (JAN 2016- JULY 2017) Client: CCX
Environment: Claim adjudication
Description:
Performing as a Functional Tester in claim processing. Performing the Web Application testing, EDI, Rules Testing and DB testing for the client of CCX Home
Project2:NHPRI (MAR 2015- DEC 2015)
Client: NHPRI
Description:
End to End testing for Membership Enrollment in 834, Claims, Adjudication in 837 and Payment processing database.
Project3: AETNA (MAR 2014 - FEB 2015)
Client: AETNA
Description:
E2E Testing for customer to business. It has 5 different trains are DSS, E&P, claim, ABC, correspondence. Like member can enroll and getting the Id and claim process all the flow will come into the E2E testing. Project4: Apollo AR (AUG 2013- MAR 2014)
Client: Apollo
Description:
Apollo Business to business. In AR, we do support the Plan Sponsor and address. Their balances on time and make them pay within their due date which helps Payer to collect their dues Company: ECOMED TECHNOLOGIES (JULY 2011-JAN 2012)
Responsibilities: Re-imbursement Specialist and AR caller I, Malathi.AR do hereby confirm the information provided above is true to my knowledge.
(AR.Malathi)
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