Remote CSR/Remote VA/Remote Remote Travel Assistant

Sashan Brown

************@*****.*** 1-876-***-**** linkedin.com/in/sashan-brown

O B JECTIVE

Motivated and personable professional with a background in customer service, administrative support, and digital communication. Known for delivering excellent client care, supporting smooth operational work ows, and working collaboratively in team environments. Experienced in both on-site and remote settings, with a passion for providing value, learning quickly, and adapting to new tools and systems. Seeking a remote opportunity in customer support, administration, or data entry. EXPERIENCE

Teller, Sagicor Bank, Jamaica

Sept 2024 - May 2025

Process nancial transactions with precision while adhering to all banking regulations and internal policies. Utilized T24 Temenos banking software for transaction processing and client account management Provide exceptional customer service by addressing inquiries and resolving concerns professionally and empathetically. Assist with account inquiries, troubleshoot issues, and escalate complex concerns to the appropriate team when needed. Maintain accurate records of customer transactions and account activities. Collaborate with internal teams to ensure smooth operations and client satisfaction. Support administrative processes including scheduling and reporting.

(Freelancer), Appen, Remote

July 2023 - Feb 2024

Performed short microtasks and transcription assignments with accuracy and attention to detail Managed time e ciently by completing high volumes of tasks independently Maintained consistent quality while meeting deadlines in a exible, remote environment Used both desktop and mobile tools to complete diverse client tasks via Appen’s project portal Freelance Digital PR Assistant, Remote, (Contract Ended) July 2020 - Dec 2022

Prepared and distributed press releases using multiple digital PR platforms. Tracked weekly assignments, time spent, and earnings using Google Sheets. Communicated with supervisor via email and Google Meet; trained remotely using collaborative tools. Completed all tasks independently with minimal oversight, consistently meeting deadlines. Gained hands-on experience in digital communication and campaign execution. INTERNSHIPS

Administrative Assistant, Black River High School & Parish Library, Saint Elizabeth (2022-2023) Supported sta with administrative tasks including record keeping, ling, and general clerical duties Assisted with organizing events, student/visitor engagement, and communications Handled sensitive information with con dentiality and ensured accurate documentation Guided library patrons in using systems, managed book inventory, and maintained organized shelves EDUCATION

B.S. In Business Admin – Human Resources, Bethlehem Moravian College, Jamaica Sept 2022 - May 2024

Established the skills to thrive in challenging business environments, especially in Human Resources. Developed strong business and HR competencies through mostly remote learning using Moodle and other e-learning tools. A.S. In Business Adminsiration, Bethlehem Moravian College, Jamaica Sept 2020 - May 2022

Solid foundation in business operations and multi-skilled for diverse contexts. Pro cient in leadership, planning, and critical analysis for e ective contributions and adept navigation in evolving business environments. SKILLS

Customer Engagement & Support:

Customer Service, Inbound/Outbound

Call Handling, Problem Resolution,

Con dentiality And Data Integrity

CRM & Tools Pro ciency: T24

Temenos, Zendesk, Gorgias, HubSpot,

Salesforce, Zoho CRM, Google

Workspace, Microsoft O ce Suite

Communication Methods: Phone, Chat,

Email, SMS; Cross-Functional

Collaboration; Remote Meetings (Zoom,

Google Meet)

Administrative & Data Tasks:

Appointment Scheduling, Data Entry,

Record Keeping, File Management,

Productivity Tracking

E-Commerce & Tech Tools: Shopify

Familiarity, Online Support Platforms,

Public Relations Assistance, Press Release

Submissions

Organization & Time Management:

Schedule Coordination, Deadline

Tracking, Task Prioritization, Team

Collaboration

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