Customer Service Representative

Wiley Thomas

Atlanta, GA 470-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Dedicated customer service professional with extensive experience across retail, merchandising, and service environments. Proven ability to handle customer inquiries, resolve issues, and deliver exceptional service. Skilled in merchandising, assembly, and using computer systems to manage tasks efficiently. Forklift certified with experience in warehouse operations and logistics.

CORE SKILLS

·Customer Service Excellence

·Problem-Solving & Conflict Resolution

·Merchandising & Planograms

·Inventory Management & Stocking

·Retail Sales and Product Assistance

·Equipment Operation & Safety

·Computer Proficiency (Handheld Systems, Reporting Tools)

·Leadership & Team Coordination

PROFESSIONAL EXPERIENCE

FIELD SERVICE REPRESENTATIVE THE HILLMAN GROUP FEBRUARY 2019 – PRESENT ATALANTA, GA

·Merchandise products and reset displays using planograms

·Clean and maintain shelves, ensuring accurate signage and labels

·Replace out-of-stock items and add new products to inventory

CUSTOMER SERVICE REPRESENTATIVE LOWE’S HOME IMPROVEMENT APRIL

2013 – NOVEMBER 2021 ATLANTA, GA

·Assisted customers with product selection and project advice

·Built and assembled products including grills, patio furniture, and wheelbarrows

·Safely operated power equipment and maintained equipment certifications

CUSTOMER SERVICE REPRESENTATIVE U-HAUL APRIL 2015 – APRIL 2016 ATLANTA, GA

·Dispatched rental equipment to customers and conducted inspections

·Used handheld devices to input and track customer data

SALES ASSOCIATE SEARS HOLDING NOVEMBER 2012 – APRIL 2015 ALPHARETTA, GA

· Assisted customers in the parts department with purchases and inquiries

· Successfully completed multiple internal training courses

EDUCATION

High School Diploma J.C. Murphy High School Atlanta, GA

CERTIFICATIONS

·Forklift Certificate Lowe’s Home Improvement Atlanta, GA

·HVAC Certificate Atlanta Area Technical College Atlanta, GA

·Major Appliance Repair Atlanta Area Technical College Atlanta, GA

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