Customer Service Process Improvement

ALICIA JUMONVILLE

Colorado Springs, CO ***** 512-***-**** ***********@*****.*** LinkedIn Link

EDUCATION

Master of Business Administration August 2024

Purdue University Global, 4.0 Gpa

Financial Accounting Principles and Analysis, Marketing Management, Salesforce Management

Masters Educational Leadership-Principalship June 2016

Texas State University, 4.0 Gpa

Understanding Organizations, People, and Environments, Supervision of Instruction

Bachelors Music Education, Opera June 2008

Southwestern University, 3.8 Gpa

Diversity in Education and Educational Psychology

Associates in Computer Studies October 2000

University of Maryland, 3.5 Gpa

C++ Programming, Databases, web design, word processing

PROFESSIONAL EXPERIENCE

doTERRA International LLC

Self-Employed May 2015 - Present

Creating, coaching and assesses 30 business owners/leaders in leadership development strategies in sales, networking, and business development

Provides business strategy advice based in market research growing team 50%

Recruiting new leads, building rapport, thoroughly and efficiently onboarding 500 new customers by ensuring exceptional customer service, training, and access to services

Earned Top 10% of all network marketers in rank within first year

Choir Director September 2008 - June 2013

Analyzed market data and increased enrollment 46%, from 128 to 235 students. Retained 99% enrollment each year

Developed 1,200 lesson plans for differentiated learning styles. Administered assessments to improve learning and instruction

Increased profit through fundraising sales. Analyzed, monitored, and balanced cash flow while projecting future expenditures. Passed governmental audits in budget totaling $10,000 yearly

Awarded Teacher of year, UIL Sweepstakes choir, and Teacher of month

MILITARY

United State Navy and Marine Corp - Italy, Florida, Illinois, North Carolina

Hospital Corpsman, Hm5, Field Marine Force December 1996 - December 2002

Co-supervised 6 Ambulatory Care Clinics, directly led 15 leaders and 50 staff.

Controlled a departmental budget of $40,000 and ordered OSHA compliant equipment totaling $205,000.

Recognized by 3 Navy Achievement Medals, Sailor of the Year, Junior Sailor of the Year (two times), Woman of the Year, Equal Opportunist

ONSITE PRACTICUM EXPERIENCE

Pflugerville Middle School - Pflugerville, TX

Intern (Assistant Principal) August 2015 - May 2016

Designed an action research plan and led systematic school improvement for 1,000 students and 100 teachers to better serve all demographics.

Examined statistical and target data of 8% of underserved students to boost state ranking above 34:94 in Austin Texas.

Prepared a 32-page report and briefly presented problems, solutions, evaluations to leadership.

CORE COMPETENCIES AND SKILLS

Finance, analytics, global business, marketing, healthcare management, human resources

PERSONALITY TRAITS

Purdue Career Assessment: Encourages investigation, fosters autonomy, routine-oriented and structured, offers opportunities for peer collaboration, highly productive, reliable

LSI: Perfectionistic, achievement, self-actualization, human-encouraging, affiliative, and conventional

Contact this candidate