Bilingual Spanish

Sylvia Montañez

“Talent wins games, but teamwork and intelligence wins championships.”

Se habla Español

Mobile: 404-***-**** Email: ***********@***.***

Competencies

Performance Metrics

Compliance / Mandates

Documentation

Accreditation

Collaboration

Training

Communications

Recruiting

Mentoring / Coaching

Interviews / Assessments

Scheduling

Facilitator

Tours / Hospitality

Events

Administration

Professional Experience

Director, January 2019 – Present

Resume and Encouragement Services, Atlanta, GA

Facilitates, creates, edits, and tailors resumes and provides encouragement while the client seeks their next career move. Meet at the client’s favorite café location for their services.

Key Achievements:

- 100% Client Satisfaction

Director of Career and Student Services, February 2016 – November 2019

International School of Skin, Nail Care and Massage Therapy, Sandy Springs, GA

The Career Services Program services students, graduates, alumni, and employers. These services include employer development, career counseling, cover letter writing, resume writing, interviewing skills, job boards, identifying job leads, using social media professionally, and other areas related to career success. Collaborates with admissions, registrar, financial aid, and academic departments to promote the career development of students and expand their possibilities for learning, leadership, and employment. Accountable for the Completion, Placement, and Licensure Rate Methodology of each academic program for the school’s accreditation body - the Council on Occupational Education (COE). Accountable for Advisory Board meetings, Career Day, and Graduations. Accountable and primary coordinator for transcripts, state board documents, diplomas, and certificates.

Key Achievements:

- Zero findings for ISSNMT and Career Services Department for the 2019 Accreditation (COE) Audit.

- Executive Team Member for two Accreditation (COE) Team Hosts Visits.

- Audited 5 years of the Completion, Placement, and Licensure Rate Methodology for each academic program in 3 years.

- Increased Career Day employer participation by 150%.

- Improved quality of resumes receiving excellent feedback from employers, staff, faculty, and students.

- Reduced graduation costs by 50%.

Customer Relations/ Enrollment/ Match Support, April 2012 – December 2015

Big Brothers Big Sisters of Metro Atlanta, Atlanta, GA

Accountable for program introduction and interviews, enrollment, and matching processes of volunteers and youth. Ensures youth safety, promotes a positive impact on youth and develops and supports constructive and satisfying relationships between volunteers and youth. Creates a strong sense of affiliation with Big Brothers Big Sisters of Metro Atlanta. Accountable for producing positive outcomes in the following areas: grant key performance indicators, volunteer, and youth matching yield.

Key Achievements:

- Immediately resolved customer relations queue backlog.

- Improved queue metrics for customer relations queue.

- Successfully trained newly hired customer relations specialist.

- Awarded Employee High Five award for grant fulfillment one year earlier than scheduled.

- Awarded Team High Five award for grant fulfillment one year earlier than scheduled.

Admissions Enrollment Advisor, October 2010 - June 2011

DeVry University, Decatur, GA

Represents the university to prospective students, parents, counselors and other individuals involved in the college selection process. Conducts presentations and represents the university in various recruitment events. Counsels prospective applicants mostly face to face on the admissions process and explains opportunities available at the university. Conducts interviews, reviews application essays and other materials submitted by applicants for the purposes of making admission decisions. Coordinates and contributes to the success of programs designed to recruit students to the university by collaborating with various academic advising and career development departments of high schools, colleges and universities.

Key Achievements:

- Excellent university program presentation.

- Consistent highest daily outgoing phone calls.

- Successful student prospect to applicant conversion.

- Successful completion of admissions process conversion.

Director of Program Enrollment, May 2009 - October 2010

Jenny Craig, Duluth, GA

Assists clients in selecting their weight management program via interview by identifying their needs and explaining program features that best benefit them. Initiates follow-up phone contact with clients to monitor progress. Sells products and program options to clients based on their individual needs. Assists the Center Director.

Key Achievements:

- Excellent program presentation.

- Contributed to the success of a top-performing store.

- Consistently met and exceeded sales goals through value-added sales and relationship building.

- Successfully encouraged prospects and program clients to obtain their personal health goals.

Education

BBA: Human Resources, University of Puerto Rico, San Juan, Puerto Rico

Military Experience

United States Army, Human Resources Administration, Fort Bragg, NC

Volunteer Experience

Destiny Rescue is an internationally recognized non-profit organization dedicated to rescuing children trapped in exploitation and the sex trade. Trade Show.

Wellspring Living is a non-profit, organization in that provides domestic sex trafficking victims and those at risk with specialized recovery services. Career Day.

Proficiencies

CRM, Slack, SAP, Salesforce, Oracle, Adobe, Dropbox, Word, Excel, Power Point, Outlook, Google Voice/ Text, Internet Mining, Social Media, Jotform

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