Patient Care Case Manager
Resume:
AMY REEVES
Easley, SC *****
***********@*****.***
Professional Summary
Dynamic Respiratory Therapy Supervisor at Encompass Health Rehabilitation Hospital, adept at interdisciplinary collaboration and patient advocacy. Spearheaded a patient education program, enhancing self-management of respiratory conditions. Proven ability in clinical documentation and crisis management, driving continuous quality improvement and achieving increased patient satisfaction scores through tailored care strategies. Diligent Case Manager with background in clinical case management and history of guiding clients through complex healthcare systems. Proven track record of coordinating care plans and successfully collaborating with multidisciplinary teams. Demonstrated expertise in patient advocacy and crisis intervention.
Clinical professional prepared to excel in managing patient care and coordination. Brings wealth of experience in developing individualized care plans and effectively resolving patient concerns. Known for fostering collaborative team environments and achieving consistent results, adaptable to evolving healthcare needs. Skilled in patient advocacy and crisis management with focus on compassionate care. Experienced healthcare professional prepared for role of Clinical Case Manager. Proven ability to navigate complex patient care scenarios, ensuring optimal outcomes through strategic planning and resource management. Strong focus on team collaboration and achieving results, with adaptability to changing needs. Skills include patient advocacy, care coordination, and effective communication. Known for reliability, empathy, and analytical thinking in high-stakes environments. Experienced with case management, consistently ensuring seamless patient care coordination across various healthcare settings. Utilizes strong communication and problem-solving skills to address patient needs and streamline care plans. Knowledge of healthcare regulations and patient advocacy to enhance care outcomes and support client well-being.
Willing to relocate: Anywhere
Work Experience
Respiratory Therapy Supervisor
Encompass Health Rehabilitation Hospital-Anderson, IN October 2024 to Present
• Developed strong interdisciplinary collaborations for better patient care and treatment planning.
• Established a safe working environment by enforcing strict adherence to safety guidelines and infection control protocols.
• Coordinated with healthcare professionals from other disciplines for optimal patient care, integrating respiratory therapy into overall treatment plans.
• Ensured compliance with regulatory standards through diligent monitoring of therapy practices and equipment maintenance.
• Promoted a culture of continuous improvement through regular staff development opportunities and open communication channels.
• Conducted audits of medical records to ensure accurate documentation of therapies provided, contributing to proper billing practices.
• Spearheaded the development of a patient education program to facilitate better understanding and self-management of respiratory conditions.
• Managed inventory effectively, maintaining adequate supplies while minimizing waste and costs.
• Increased patient satisfaction scores with focused attention to individual needs and concerns during therapy sessions.
• Participated in multidisciplinary rounds to provide expert input on complex cases requiring advanced respiratory support.
• Evaluated emerging trends in respiratory therapy, incorporating new techniques or technologies when appropriate for improved patient care.
• Contributed to the development of department policies and procedures, ensuring consistency in respiratory care standards across the organization. Respiratory Therapist
Atrium Healthcare-Winston-Salem, NC
June 2023 to September 2024
• Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
• Managed and operated mechanical ventilators to deliver airway management.
• Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
• Provided emergency response assistance in cases of respiratory distress or failure as part of a rapid response team.
• Assessed, diagnosed, and treated breathing issues.
• Educated patients and families on disease management, breathing techniques, and medication administration, promoting self-care and adherence to treatment plans.
• Performed bronchial hygiene techniques to remove mucus and secretions from patient lungs and improve lung function.
• Collaborated closely with interdisciplinary teams to develop comprehensive care plans addressing patient needs and goals.
• Improved patient care by developing individualized treatment plans based on thorough assessments and evaluations.
• Developed strong relationships with referring physicians by providing timely communication regarding patient progress and updates on therapy effectiveness. Respiratory Therapist
Bon Secours
April 2022 to June 2023
• Managed ventilator support for critically ill patients in intensive care units, ensuring proper adjustments according to physician orders and clinical guidelines.
• Managed and operated mechanical ventilators to deliver airway management.
• Served as a resource for staff and patients on the safe use of supplemental oxygen, ensuring optimal therapeutic benefits.
• Maintained accurate patient records to track patients' medical history and treatment plans.
• Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
• Developed strong relationships with referring physicians by providing timely communication regarding patient progress and updates on therapy effectiveness.
• Improved patient care by developing individualized treatment plans based on thorough assessments and evaluations.
• Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
Executive Director
Enlivant-Greenwood, SC
February 2018 to April 2022
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
• Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
• Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
• Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
• Collaborated with external organizations including non-profits, businesses and government agencies to create mutually beneficial partnerships.
• Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
• Built and maintained strong company teams by hiring and training qualified staff to create positive and productive work environments.
• Strengthened internal communication channels to facilitate cross- functional collaboration and decision making.
• Advocated for organization and company mission to raise awareness and support.
• Led successful fundraising campaigns, securing critical resources for program development and expansion.
• Advocated for policy changes at both local and national levels to further support the organization''s goals and objectives.
• Optimized operational workflows, reducing overhead costs and maximizing resource allocation.
• Set organizational goals and objectives to guide and direct company focus and achieve mission fulfillment.
Education
Western Governors University-Salt Lake City, UT
November 2025 to November 2025
Bachelor of Science in Psychology
Independence University-Salt Lake City, UT
April 1995 to April 1995
Skills
• Interdisciplinary collaboration
• Patient care assessment
• Medical terminology
• HIPAA guidelines
• Clinical documentation
• Patient education and counseling
Certifications and Licenses
RRT
CRT
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