Product Owner / Business Systems Analyst / Product Manager / Project M

Prashanth Kotriki ********@*****.*** Page *

Prashanth Kotriki, MS

USA 540-***-**** ********@*****.*** linkedin.com/in/prashanthkotriki PRODUCT MANAGEMENT

Product Management with experience in product ownership, business systems analysis, and project management across healthcare, energy, finance, hospitality, and government sectors. Proven ability to define and deliver product vision/strategies aligned with business goals and user needs. Skilled in requirements lifecycle management; authored epics, features and user stories with acceptance criteria. Expert in translating complex requirements into actionable user stories and managing agile delivery. Skilled in leading cross-functional teams across engineering, design, operations, and sales. Partnered with sales and business teams to align features with market needs and supported go-to-market efforts. Known for delivering scalable, customer-focused products in fast- paced, regulated environments.

Successfully integrated enterprise systems, including Salesforce, Oracle, Sitecore-Azure and AWS.

Gained strong experience with API and microservices-based integration initiatives. Solid understanding of system architecture, data modeling, and integration patterns (synchronous, asynchronous, pub/sub).

Familiarity with CI/CD pipelines, API gateways, and DevOps practices. Ensured regulatory compliance with HIPAA, GDPR, SOX, and 21 CFR Part 11.

Familiar with Internal controls framework COSO, COBIT, IT Controls and RCSA.

Improved engagement and insights through A/B testing, analytics, and BPMN process modeling. CORE COMPETENCIES

Product Strategy Agile Product Ownership (Scrum, SAFe) SDLC Kanban & Agile Methodologies Cross-Functional Stakeholder Alignment CX & Journey Mapping API Integrations Data Analytics Demand Planning Project Management Delivery Management Data Integration BPMN Modeling Security & Compliance (21 CFR Part 11, HIPAA, GDPR, SOX, NERC/CIP) PROFESSIONAL EXPERIENCE

IQVIA, Durham, NC March 2019 - June 2025

Associate Director, DCT Implementation / Product Manager, December 2019 - June 2025

Managed product vision, roadmap, and delivery for Study Hub platform integrating CTMS, eConsent, RTSM, and eCOA modules via RESTful APIs.

Led agile delivery ceremonies (PI planning, sprint planning) and aligned team priorities with business and sponsor goals.

Executed analytics, A/B testing, and engagement insights through interactive Power BI dashboards.

Owned requirements lifecycle, authoring epics, features, and user stories with clear acceptance criteria.

Orchestrated seamless data integration across CRM, EDC, eConsent, and referral platforms using cloud-based tools.

Spearheaded end-to-end configuration and delivery of decentralized clinical trial (DCT) studies using the Study Hub platform, integrating modules such as ePR, eConsent, RTSM, eCOA (ClinROs, ePROs, ObsROs), Referral Hub, and EDC.

Developed and managed reusable study configuration templates, QA checklists, and SOPs to streamline implementation, reducing setup time by 25%.

Led site on boarding and training efforts, including development of user guides, training programs, and support documentation, fostering system adoption and a super-user network.

Partnered with clinical operations, site teams, and sponsors to ensure study readiness via standardized frameworks

(SCRT, CAR), aligning with protocol-SOA and 21 CFR Part 11, GDPR, and HIPAA compliance.

Oversaw system performance and feature optimization by triaging feedback, driving product enhancements, and leading user acceptance testing (UAT).

Enabled end-user support via ServiceNow (ITSM, KM) and championed continuous improvement through feedback loops and performance analytics (via Power BI).

Created BPMN models and standardized metadata across platforms to ensure data integrity, traceability, and workflow clarity.

Supported business development and cross-functional training by organizing platform demos and sponsor onboarding sessions.

Led configuration and rollout of participant recruitment tools, integrated with Sitecore CMS and Alchemer (AWS) through RESTful APIs.

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Designed and implemented a demand and capacity management framework to intake study requests, align delivery schedules, and allocate configuration resources efficiently.

Demonstrated business acumen and accountability, promoting teams to meet or exceed performance goals.

Mentored and trained DCT Implementation Managers, Leads, and Site teams on Study Hub and its integrated systems.

Gained familiarity with healthcare workflows and interoperability standards (HL7, FHIR) to support compliant and efficient study execution.

Guided protocol amendments and configuration changes by working closely with DCTLs, PMs, and sponsor reps across DCT systems.

Directed complex study implementation plans across technical teams and custom sponsor configurations. Product Owner / Sr. Business Systems Analyst, March 2019 - December 2019

Supported Product Manager in successfully establishing Product Vision, Business Case (CAR) and identified product epics, features/capabilities, user stories.

Managed product backlog and set priority for upcoming release iteration.

Decomposed Product Features into user Functions. Decomposed user Functions into detailed user stories with acceptance criteria.

Authored technical workflows and requirement documents for CTMS, TDSE and eConsent.

Facilitated SCRT and UAT readiness through automation, reducing validation cycle time.

Led cross-platform data integration efforts and Created BPMN models for stakeholder processes, enhancing on boarding clarity and reducing training ramp-up time by ~15%.

Translated business and functional requirements into detailed technical requirements used for documentation and develop solution.

Prepared workflows and documentation with current and new processes.

Prepared regular status update documentation for on-going projects and solutions.

Implemented strategies for gathering, reviewing, and analyzing data requirements.

Managed Jira tickets with details, owner, and due dates.

Ensured that solutions were delivered, as per requirements documented and without error. SOUTHERN COMPANY, Atlanta, GA June 2015 - February 2019 Product Owner

Documented and managed requirement artifacts for Southern Power Company - Management & Financial Reporting needs (6 Workday Management Report, Income Statement, Balance Sheet, Preliminary Income Analysis, Actual Vs Budget Variance Analysis).

Managed Product backlog, worked with product manager, scrum master and technical lead to set priorities and allocate user stories to the development sprint.

Documented requirements, user flows, and authored detailed user stories with acceptance criteria.

Led system integration analysis, requirement analysis, data analysis, testing, support and debugging activities with key business and technical stakeholders including architects, developers and analysts in implementation/integration of Oracle EBS (ERP) Vertex O Series, Vertex Enterprise and Vertex Returns and other enhancement projects as part of AGL-Southern Company Integration projects.

Documented and Managed Requirement Artifacts for Enterprise Lease Accounting Program (ASC 842 is an effort to migrate all Southern Company Affiliate Company(s) Lease Management and Accounting activities into a Lease Accounting Management Software Solution to accommodate Financial Accounting Standards Board (FASB) guidance

(Accounting Standards Update - Topic 842). The project implementation enabled Southern Company to maintain the accuracy, consistency and integrity of Lease(s) associated to the affiliate companies be compliant to the new FASB regulations and avoid regulatory fees.

Led and conducted multiple Process elicitation sessions to develop Business Process flow, Narrative documents and Product Backlog for Access Control Enterprise Security Integration.

Documented and managed Requirement Artifacts for business process automation to support timely and accurate billing of GPC Transmission business unit services to ITS partners GTC (i.e., ~$3.5M billing for 2015) and MEAG (i.e.,

~$7M billing for 2015) by implementing a new Integrated Transmission Billing System during December 2016.

As part of Southern Company NERC/CIP Requirements Compliance - Identified. Product Features/capabilities. Decomposed Product Features into user Functions. Decomposed user Functions into detailed user stories for a User Account Management solution (i.e., Cool Compliance, Security Web ware, Active Directory) and developed Procedure documents to manage and maintain evidence to fulfill the NERC/CIP requirements. NERC CIP standards policy expanded on July 1, 2016, that has affected Transmission control centers, energy management systems, large substation switch houses and large Generation facilities. To come into compliance with the expanded policy and to Prashanth Kotriki ********@*****.*** Page 3

mitigate the risk against incidents that could lead to compromise or instability of the IT Security Infrastructure for Operating Companies (APC, GPC, GULF, MPC).

Worked closely with the departmental directors and business users to gather, analyze, and create the Business Requirements Artifacts for IT Distribution- Network Load Analysis (CYME -CSS Load Data-GIS Extractor) - Develop and/or Enhance web service(s) to support for Network Load Analysis.

Supported as Triage Lead/Process Manager for Oracle EBS and Inspyrus-WebCenter production support and maintenance team. Monitored and managed the incident tickets using tools, such as Remedy, HPPM and JIRA. Effectively communicated the incident status; clarified issues with business partner.

Documented production maintenance and change management process for the systems within Oracle COE portfolio.

Documented Disaster Recovery (DR) for the newly deployed applications.

Provided inputs and mentored other analysts within the team, and elicited and managed data integration requirements, reporting requirements, and business rules.

Managed cross-project requirements and escalated issues within specified program/project.

Managed program/project requirement interdependencies.

Provided inputs in identifying the scope of projects, estimation and scheduling. ADDITIONAL RELEVANT EXPERIENCE

INTERCONTINENTAL HOTELS GROUP (IHG), Atlanta, GA, Product Owner / Project Manager February 2012 - May 2015

Spearheaded the delivery of business intelligence dashboards supporting revenue, franchise operations, and loyalty metrics.

Managed backlog, requirements, and sprint execution with a team of analysts and UX leads.

Delivered ‘Availability Service’ SOA integration and governed uptime, usability, and business rule configurations.

Produced tools like Owner Metrics Dashboard and Guest Relations Index to improve operational insight and owner engagement.

Managed stakeholder expectations, documented business needs, and wrote user stories.

Projects: Guest Products and Partnership Program (Ancillary Revenue) Worldwide Sales Program IHG Reporting Portal Enhancements (Product) Hotel Performance Marketing at Glance Hotel Owner Winning Metrics Dashboard Hotel Owner Franchise Services- Impact Model IHG WWW Rate IHG Voice BO Universe Design IHG Voice Dashboard Guest Relations Index IHG Channels and Loyalty Dashboard FREDDIE MAC, McLean, VA, Lead Business Applications Analyst / Project Manager September 2006 - February 2012

Delivered enterprise MISMO-compliant systems for mortgage servicing.

Managed UAT and compliance systems supporting FHFA and FAS140.

Directed business continuity, data governance, and risk reporting.

Authored user stories, conducted gap analysis, and maintained traceability. Projects : Multifamily Loan Underwriting and Servicing (1.0) • Single Family Loan Underwriting and Servicing Data Integration & Management (1.0) • Enterprise Data Translational Service for converting legacy Form 11/13 data to MISMO data • Data Services Infrastructure, DSI Administration (Persistence Service, UUID service, Oracle Enterprise Repository (OER), Oracle Enterprise Management Grid Control (OEMGC)) • Selling System 2010 Infrastructure upgrade • Enterprise Decision Service Framework / Rules Management MISMO • FHFA Capital Reporting Initiative • Enterprise Governance, Risk and Control (GRC 3.5) • HAMP Regulatory Reporting SF Historical Loan Performance (HLP) • FAS140–Retained Portfolio Corporate amortization method changes Enhancement • FAS140– Regulatory Reporting MRS system Enhancement • FAS140–SF Guarantee Obligation Amortization System Enhancement • FAS140–Financial Forecasting system Enhancement • DDAP Summit System enhancement for Regulatory Reporting • FAS140 – SF Risk Based Capital system Enhancement • Redesign of FHFA Risk Based Capital quarterly reporting system for loan and pool level performance data CHENEGA ADVANCED SOLUTIONS & ENGINEERING, Norfolk, VA, IT Manager May 2004 - September 2006

Developed QICR (Quantitative Integrated Compliance Reporting) tool using regression models and early AI for security risk prediction.

Led 9-member delivery team across DOT and TSA contracts.

Built HR intranet and automated time/project tracking tools.

Delivered full SDLC from proposal through post-deployment, managing risk and stakeholder communications. EDUCATION

Master of Science (MS) in Information Systems Management STRATFORD UNIVERSITY, VA

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Master-level Coursework in Computer Science

OLD DOMINION UNIVERSITY

Bachelor of Engineering (BE) in Mechanical Engineering OSMANIA UNIVERSITY, India

CERTIFICATIONS

Pragmatic Certified (Level IV - Product Marketing)

CSPO CSM-Scrum Alliance ITIL V3

SAS Programming

SAS Institute

TECHNICAL SKILLS

Tools: Aha! Trello Smart sheet JIRA GitHub Rally Confluence Blueprint Remedy ServiceNow Lucidchart Visio Figma Databases: SQL Server Oracle DB2 MySQL Teradata Languages: SQL XML HTML PERL SAS CLIPS

BI Tools: Tableau SAP BO, Spotfire Power BI

Platforms: Salesforce Sitecore Medidata Rave CTMS AWS LDAP APIs: RESTful SOAP Webhook

Other: MuleSoft, A/B Testing

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