Customer Service High School

EDUCATION

E-Cel Adult Education, Boston, MA November 2021 - Present

High School Equivalency Diploma

WORK EXPERIENCE

More Than Words Bookstore, Boston, MA January 2019 - December 20

Sales Partner

●Provided excellent customer service in the store, over the phone, online, at pop up shops, and on donation pickups

●Greeted customers in a friendly and courteous manner by answering their inquiries, and meeting their needs

●Hosted and facilitated special events for up to 225 people in bookstore space

●Set up visual displays in the store for seasonal or most popular products of the month to company’s standards

●Earned promotions and wage increases as a result of consistent professional performance and ability to master new skills and responsibilities

●Searched, picked, packaged, and shipped books to online customers with careful attention to detail and accuracy

●Used Indaba software to sort books, receive items into the inventory, pick needed merchandise from shelves, and ship them to customers

●Determined and edited statuses, locations, and descriptions of titles using Indaba software

●Packaged and shipped books to online customers with careful attention to detail

●Operated and managed inventory tracking and sales software to hit daily shipping and sale goals

●Traveled by truck to accept book donations from homes, schools, and libraries throughout the Metro Boston area; transferred books to central warehouse and operated machinery safely

●Loaded and unloaded trucks of donation using lift gate and loading ramp

●Lifted up to 65 pounds safely using proper training procedure

●Sorted, listed, and packaged donated clothing, shoes, accessories, and vinyl

ABCD, Boston, MA June 2016 - August 2017

Customer service

●Offered age-appropriate, fun and educational activities for children ages 6 to 12

●Demonstrated character and kindness to display positive character traits

●Engaged with children on individual basis to build positive relationships

●Developed games and activities using arts and crafts to support learning and verbal skills

Wegmans grocery and Pharmacy,

chestnut Hill, Massachusetts

August 2023 to November 2023

Customer service/cashier

●Ringing up sales

●Bagging items

●Honoring coupons

●Collecting payment and giving appropriate change

●Ensure it is enough cash in cash drawer

●Greeted customers in a friendly and courteous manner by answering their inquiries, and meeting their needs

●Pulling and restocking items

●Maintained clean environment

Andy Frain Security/Concierge Services, Boston, MA

Concierge/Security Officer

August 2023 - February 2024

●Managed check-in/check-out processes for rented apartments and spaces using Butterfly MX system

● Prepared and submitted detailed daily reports to supervisors

●. Coordinated package delivery and pickup, including USPS shipments

●Maintained a clean and organized workspace, including light custodial duties

●Conducted regular patrols of the building and monitored security systems

●Operated intercom and provided replacement keys as needed

●Assisted movers by holding open elevator doors

●Provided exceptional customer service to residents, guests, and vendors, responding to inquiries and resolving issues in a professional and courteous manner

●Greeted and assisted visitors, residents, and guests, ensuring a positive experience and addressing any concerns or needs

● Demonstrated a strong commitment to customer satisfaction, going above and beyond to meet the needs of residents and guests

SKILLS

Computer and Technology:

●Microsoft Office: Word, Excel, PowerPoint, Google Drive: Docs, Spreadsheets, Slides

●Butterfly MX

Soft Skills:

●Listening, Being a Good Team Member, Interpreting Information and Data, Identifying and advocating for your own ideas

●Wocolleaguesrkplace Safety, Initiative and Motivation, Taking Positive Risks, Identifying Positive Traits in Myself and Others

●Communication*: Effectively communicated with residents, guests, and vendors, ensuring clear understanding and resolution of issues.

●Problem-solving*: Demonstrated ability to think critically and resolve problems efficiently, prioritizing customer satisfaction.

●*Teamwork*: Collaborated with Andy Frain to ensure seamless operations, sharing knowledge and expertise to achieve common goals.

●*Adaptability*: Proven ability to adapt to changing situations, prioritizing tasks and managing multiple responsibilities.

●*Attention to detail*: Consistently demonstrated attention to detail, ensuring accuracy and precision in daily reports, package handling, and customer interactions.

Contact this candidate