A Team Administrative Assistant

Diana Alfonso

Email address: ***************@*****.***

Cell Phone 305-***-****

SUMMARY OF QUALIFICATIONS

Committed to service excellence and patient satisfaction. Senior-level Assistant with experience working in a fast-paced environment. Demonstrated success in maintaining a positive demeanor daily and during challenging situations. Work effectively independently or within a team to accomplish goals and projects on schedule. Excellent leadership, supervisory skills, and a team player. Works well under pressure and can multitask and prioritize workload daily. Excellent communication, organizational, planning, and interpersonal skills.

Scheduler Coordinator

Office Supplies purchasing

Checking messages and answering multiple phone lines

Calendar Management

Travel Planning

Expense Reporting & Reconciliation

Professional Experience

Nicklaus Children’s Hospital 07/2024- Present

Administrative Assistant/Office Coordinator

Prepares letters, reports, spreadsheets, project plans, and presentations that may be highly sensitive and confidential, and finalizes them in a timely manner to meet deadline requirements.

Participates in various meetings, prepares agendas, confirms meeting attendees, and takes minutes.

Coordinates and follows up on all initiatives and projects as assigned

Maintains and updates various databases, mailing lists, and directories of employees.

Resolves administrative problems by analyzing information and identifying and communicating solutions.

Verifies and submits orders for purchasing requests, IT requests, etc.

Coordinate materials and schedules to meet production deadlines and budget goals.

Participates in projects and meetings, coordinating schedules, meetings, and teams. Acts as organizer and ambassador for PSA for Senior Leaders, VIPs, guests, and other associates.

Updates and maintains policies, guidelines, and documents within Policy Tech systems. Ensures documents are up to date and in compliance.

Provide exceptional customer service to clients and co-workers by responding in an acceptable time frame.

Participating in various administrative functions, including processing of travel pre-approval, travel reimbursement, expense reimbursement, etc.

South Miami Heart Specialists 04/2010 – 07/2024

Medical Secretary/Schedule Coordinator

Provide and assist administrative office support to 14 cardiologists.

Assist with pacemaker clinical working together with Medtronic, St. Jude, Boston Scientific, and Biotronik.

Responsible for coordinating surgical procedures at South Miami Hospital and

Kendall Regional Hospital.

Provided support to assist with data entry for documentation on the patient's chart.

Work with referring physicians to communicate clinical results in a timely and confidential manner.

Greet visitors, answer telephones, triage calls, and take messages. Retrieving email messages and responding accordingly.

Maintain office, order supplies, coordinate Outlook calendar, organize schedule meetings and events.

Create and maintain the physician schedule using Google Calendar.

Assist faculty and department with technical and miscellaneous support.

Assisting with coverage for over 15 providers in multiple locations.

Collecting on previous balance transactions.

Maintaining an accurate Time-of-Service (TOS) payment collection process and balancing all TOS payments using the Athena Front Desk Module.

Collecting data and completing reports as needed.

Proactively offered surgery time to physicians.

Provided appropriate ICD-10 and CPT codes to inpatient and outpatient surgical procedures.

Communicated effectively with patients and office staff concerning upcoming scheduled procedures.

Greet and check in patients for their scheduled appointments.

Checking out patients and making their follow-up and diagnostic test appointments.

Preparing daily clinics by printing face sheets for the clinical staff and organizing necessary forms and labels.

Confirming scheduled appointments to minimize the number of no-show patients.

Verifying insurance and obtaining authorizations/referrals.

Collaborating with departmental staff to ensure the clinic flows efficiently.

Collecting and balancing payment transactions, balancing cash drawer, and creating bank deposits.

Assisting the supervisor with daily reconciliation reports and clearing claim edits to ensure proper billing. answering and routing phone calls accordingly

Providing leadership over assigned staff hires, providing ongoing assessment, and conducting annual reviews. Ensuring staff have the training, tools, and materials needed to carry out assigned duties.

Estimating staffing needs and schedules; assigning work to subordinates and subunits to meet service and budget targets.

Performing duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the organization.

Organizing assigned work area (space, materials, and staff); ensuring area is free of health and safety violations.

Providing front-line level duties as pertain to Biologics manufacturing, storage, and distribution.

Determined patients' eligibility for Medicare benefits.

EDUCATION

Master's in Special Education

Bachelor’s in Supervision and Management

Associate Arts Degree in Psychology

High School Diploma

TECHNICAL SKILLS

Microsoft Windows Environment – Microsoft Word, PowerPoint, Excel, and Outlook. Cerner, Athena, non-accredited or other-accredited programs; proficient in Internet research.

Language: Fluent in both English and Spanish.

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