Health Care Data Entry

GHULAM HAFSAH

Address · # 513-***-****

Email- ************@*****.***

Extensive experience in Health care industry. Highly organized resourceful and accomplished in directing Health care operations and maintaining positive relationships with customers, pharmaceutical representatives, medical liaison, opinion leaders and health care organizations.

EXPERIENCE

APRIL 2020 – MAY 2021

OPERATION SPECIALIST 1, IQVIA

Triage of incoming cases to prioritize for daily workflow management

Completion of remaining case data entry (including narrative or auto-narrative), manual coding, label and approval

Preparation of SUA summary: Analysis of Similar Events

Performing single case creation/initiation in the safety database

Keeping track of the Product Quality Complaints

Maintaining a good working knowledge of the AE safety profile of assigned products and labeling documents

Maintaining a good working knowledge of the AE safety profile of assigned drugs.

Responding to clients/customers in a timely manner

Maintaining an awareness of the performance metrics measured by client and striving to remain within established limits

Interacting with internal or external contacts to resolve issues related to the processing of cases and PQCs

Maintaining an excellent knowledge of case processing conventions and guidelines, client’s procedures and international drug safety regulations

Performing all the Follow-up activities.

OCT-2018 – MAY-2019

PCA, Walgreens

Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.

Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.

Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.

Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.

Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products.

Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.

Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

Fill ADR Form and submit it to assigned department.

Communicate with Patients, HCP and caregiver regarding prescription and adverse reactions of the medication and report it to the concerned department.

oJAN 2013 – MAY 2018

oDistrict Manager, Sanofi

Worked on below therapeutic areas,

GI, respiratory, diabetes and cardiovascular, orthopedic, pediatrician, ICU, CCU, general surgery, urology, skin, ENT, oncology, chest infections, gynecological.

Address and utilized customer and market data, and as necessary, adjusts sales strategies based on that data to maximize sales results; monitored progress and adjusted efforts and activities to exceed goals; Responsible for overseeing daily outcomes of the business for 14 districts

Maintained an expert product knowledge base including patient education, consumer education, and factors influencing the market environment; Understood and used approved promotional materials to support marketing message

Helped accounts to grow 10-20% every year by exhibiting good communication, problem-solving, and computer skills; received highest achiever award in 2011;won international tour of Paris with medical representative; Accountable to meet or exceed product sales objectives for assigned portfolio of products

Responsible for understanding the managed care market dynamics and medical coverage or formulary status of each promoted product and for communicating this information to physicians and staff

Managed a team of 13people and aided them in their professional growth had 10 supervisees promoted to other positions within the company.

Key Account Manager, 2012-2013

Developed and assisted with the implementation of innovative strategies to grow the business; Implemented strategies for the improvement of customer service and business.

Utilized marketing strategies to significantly reduce office expenses and phone bills which led to promotion

Developed and executed an account specific business plan to identify the long term, mutual support requirements required to facilitate a strong, profitable, and successful partnership

Possessed knowledge of the product lines to create awareness and demand for products with existing and potential customers

Provided customers with their account information and updated accounts electronically

EDUCATION

B.A Punjab University Lahore, Pakistan 2000

D.H.M.S (Science) Diploma in Homoeopathic Medicine 1999

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