Data Entry Customer Service
Resume:
Nastassia Fifer
Toledo, OH
***********@*****.***
Utilizing a variety of job specific skills through interpersonal collaboration Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Manager
Quietly Queen Essentials, ltd - USA, OH
January 2020 to Present
Selling merchandise accessories and home goods; warm/cold calling; customer service; office and supply management; answer phones; record-keeping; data entry; other duties as needed Administrative Assistant
Coastal Ridge Real Estate - Toledo, OH
January 2019 to August 2022
Customer service, Resident Coordinator, leasing agent, Real Page, filing typing, MS Office, creating spreadsheets and chart, mail distribution, light accounting, data entry, Yardi Plus, call center, receptionist, answer multi-line phones, appointment scheduling; supply inventory; use of all office equipment; cold calling; other clerical duties as needed; 50 wpm; file clerk; call center Administrative Assistant
Lourdes University - Sylvania, OH
June 2012 to August 2015
Assist students and staff via phone and in-person appointments, typing, filing, appointment scheduling; data entry, multi-line phones, secretarial duties, use of all office equipment MS Office; calendar management; other duties as needed
Education
Master of Business Administration in MBA/Entrepreneurship Lourdes University
May 2015 to May 2016
Master in Liberal Arts
Lourdes University - Sylvania, OH
Bachelor in Political Science
University of Toledo - Toledo, OH
Skills
• 55 WPM (10+ years)
• ANSWERING MULTI-LINE (7 years)
• CLERICAL (10+ years)
• CUSTOMER SERVICE (10+ years)
• retail sales
• cash handling
• cpr
• microsoft word
• receptionist
• Powerpoint
• time management
• Microsoft Office
• Fast Learner
• Word
• Filing
• Typing
• Teaching
• CPR Certified
• Training
• Excel
• Switchboard (1 year)
• Transcription (5 years)
• Cash Handling
• Cashier
• Publisher (2 years)
• Author/Writer (8 years)
• Public Relations
• Schedule Appointments
• Administrative Assistant
• Paraprofessional
• Legal (2 years)
• Secretarial (10+ years)
• Teacher Aide
• Early Childhood
• Child Care
• Special Education
• Teacher Assistant
• MS Office
• Data Entry
• Microsoft Excel
• Outlook
• Scheduling
• Medical Receptionist
• Multi-line Phone Systems
• Medical Records
• Medical Office Experience
• Research
• Phone Etiquette
• English
• Epic May 2018 Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: https://share.indeedassessments.com/attempts/ e81fd3bec622cdfbdd9c13d717807b15eed53dc074545cb7 Written Communication -- Familiar September 2019 Best practices for writing, including grammar, style, clarity, and brevity. Full results: https://share.indeedassessments.com/share
• to
• profile/ e036de27e11079b45fa82a29a7b60a46eed53dc074545cb7 Receptionist -- Proficient June 2019 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share
• profile/ dcbe375e75c88f249198f0f71064fa2f Call Center Customer Service -- Familiar June 2019 Applying customer service skills in a call center setting. Full results: https:// share.indeedassessments.com/ share
• profile/932fa3181670561dda80ba5b6ec00009eed53dc074545cb7 May 2018 Measures a candidate's ability to cross-reference agendas and itineraries avoid conflicts when create schedules. Full results: https://share.indeedassessments.com/ attempts/9c39afc5d3bebb623d82050e85d3053feed53dc074545cb7 Retail Cash Handling -- Highly Proficient April 2019 Calculating retail transactions and knowing cash drawer policies and procedures. Full results: https://share.indeedassessments.com/share
• profile/ ba43c38a3ca3a4d8ff62241674e2b849eed53dc074545cb7 Customer Focus & Orientation -- Highly Proficient June 2019 Responding to customer situations with sensitivity. Full results: https:// share.indeedassessments.com/share
• profile/ b5cfe7774ab5dcb2cfbaba6a3ca46e8ceed53dc074545cb7 Receptionist -- Familiar January 2020 Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: https://share.indeedassessments.com/share
• profile/ caaff41c29f08f8287bdfaf4ce117e7deed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
• Office Management
• Yardi
• Tax Experience
• MS Office
• Documentation review
• Customer service
• Microsoft Outlook
• Medical Terminology
• Management
• Remote Access Software (Less than 1 year)
• MS Publisher (10+ years)
• Help Desk
• Insurance Verification
• VPN
• HIPAA
• Microsoft Windows
• Desktop Support
• CRM software
• System Administration
• Vendor Management
• Microsoft Windows Server
• Marketing (3 years)
• Performance marketing (1 year)
• OneSite (1 year)
• Active Directory
• Databases
• Hospitality
• Property leasing
• Customer support
• Google Suite
• Retail sales
• Customer service
• Budgeting
• Calendar management
• Medical scheduling
• Sales (5 years)
• Retail sales (10+ years)
• Customer support (10+ years)
• Microsoft Access
• Leadership
• Communication skills
• Experience working with students
• Customer service
• Customer service
• Analysis skills
• Customer support
• Retail sales
• Network Support
• Operating Systems
• Database management (10+ years)
• Podcast https://anchor.fm/queening222 (3 years)
• Recruiting (1 year)
Certifications and Licenses
Driver's License
Assessments
Administrative support professional fit — Completed October 2020
Measures the traits that are important for successful administrative support professionals Full results: Completed
Customer service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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