Training and Development

MICHAEL BELL

Maumelle, AR ***** +1-870-***-**** ***************@*****.*** WWW: Bold Profile

Professional Summary

Dynamic leader with a proven track record at Slim Chickens LLC, enhancing operational efficiency and driving sales growth. Expert in strategic planning and training development, with strong leadership and Microsoft Office proficiency. Achieved significant improvements in staff recruitment and retention, demonstrating exceptional supervisory and project management skills. Experienced background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Skills

• Strategic Planning

• Training & development

• Human resources

• Supervising experience

• Recruiting

• Management

• Leadership

• Project management

• Microsoft Office

• Operations management

• Restaurant experience

• Administrative experience

Work History

Retail Sales Associate 01/2024 to Current

Kum and Go – Maumelle, AR, USA

• Frontline customer service and support for Kum & Go, ensuring exceptional store experiences

• Provide outstanding customer service in a dynamic environment Engage in multitasking activities like assisting customers, restocking, and maintaining food displays

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• Prepare food following Kum & Go's recipes and maintain cleanliness of display areas

• Demonstrate adaptability in fast-paced situations to deliver exceptional service consistently

• Comfortable working with high-temperature equipment with proper protective gear

• Routinely Perform outside Maintenance to help maintain a clean outside appearance Area Supervisor 01/2021 to 12/2023

Slim Chickens LLC – Little Rock, AR, USA

Managed day-to-day operations, implemented company policies, and ensured quality standards across all restaurants

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Monitored financial performance, budgeting, forecasting, and implementing strategies to increase sales and reduce costs

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Recruited, trained, and supervised managers and staff, fostering a positive work environment and addressing HR issues

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Ensured consistent quality of food, service, and cleanliness, conducting inspections and upholding brand standards

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Focused on enhancing the overall customer experience, addressing feedback, and fostering a customer-centric culture

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Collaborated with the marketing team to drive sales and increase brand awareness through local initiatives, promotional TV campaigns and community involvement

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Ensured all restaurants complied with Federal, State and company policies, conducting audits to assess compliance

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Provided reports to senior management on performance, challenges, and opportunities, maintaining open communication with stakeholders

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Played a critical role in driving business success, maintaining brand standards, and cultivating a positive work culture within the Food Quick Service Industry

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Director of Training and Development 04/2019 to 01/2021 Slim Chickens LLC – Little Rock, AR, USA

Oversaw a team of 8 managers and responsible for store cost controls, training, and operational efficiency

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Promoted to Director of Training and Development in September 2019, leading recruitment, retention, and development of management staff for 7 locations

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Developed training modules for in-store crew and management, focusing on food safety, leadership, cleanliness, and efficiency

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Streamlined new hire training processes, set goals, and implemented systems for improved performance

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Led the successful launch of multiple new store locations across Arkansas and Alabama, overseeing all aspects of operations including recruitment, inventory management, and technology implementation for a total of seven locations

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• Implemented new back-of-house system 'Synergy' and conducted training for all staff Led the conversion to the new POS system 'Brink' in seven stores, providing comprehensive training to ensure staff competency

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Operations Technician 06/2018 to 12/2019

Metro Emergency Medical Services – Little Rock, AR, USA

• Worked as a station liaison between dispatch and field workers and report updates to Supervisor

• Ensuring all communication is thoroughly passed on to your supervisor and/or specific employee

• Knowledge of all emergency medicines and their function, knowledge of equipment and its function

• Responsible for distributing supplies to emergency persons

• Verify sub-station twice a week is clean and sanitized

• Pull station orders and delivery to sub stations once a week Responsible for troubleshooting all medical equipment and keeping all equipment up to standard

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• Responsible for repairs of equipment and getting to vendors to repair it

• Inspect all incoming and outgoing emergency vehicles

• Ensuring proper medical equipment is up to code and sealed

• Assigned emergency vehicles to medical staff for shift

• Check out medical equipment to designated individuals and log it in server to track it

• In charge of Checking in medical equipment upon return to station

• Accountable for medicine and medical equipment inventory in stock room

• Ensuring there are no out of date or malfunctioning equipment in stock

• Responsible for disposal of out of date and non-operable equipment Liable for retrieving equipment left on scene by emergency staff and transporting equipment to a scene if needed

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Duties also include visits to all major Hospitals in servicing area to retrieve any medical equipment left by staff and also returning any equipment left on emergency vehicles that belong to hospitals

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Loan Customer Service Specialist 04/2011 to 11/2012 Sykes Ent/Wells Fargo Home Mortgage – Morrilton, AR, USA

• Responsible for taking inbound calls regarding Home Mortgage Loans

• Resolve any issues with clients regarding their loan accounts

• Offer special products and services to Home Owners Overall just providing the highest level of customer service possible to intern create happy customers

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Inventory Specialist 11/2010 to 04/2011

Target – Conway, AR, USA

The main focus as an Inventory Specialist was to simply take inventory of the entire store on a daily basis

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If products were out of stock I was responsible for providing rain checks and implementing substitution products

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I was also cross-trained on various other positions such as front end cashier, hard lines (stocking), Customer Service station and Electronic tech

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Education

Bachelor Of Business Studies: Business Administration 05/2009 University Of Central Arkansas - Conway, AR

Assessments

Supervisory skills: Motivating & assessing employees, Proficient, 09/01/21 Additionalinformation

English, Full professional proficiency

Personal Information

• Willing To Relocate: Anywhere

• Authorized To Work: US for any employer

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