Medical Assistant Patient Care, phlebotomist, Xray tech

Sumer Savage

501-***-**** ***********@*****.***

Objective

Seeking a position as an X-ray Technician, medial assistant, phlebotomist, educator and/or supervisor in a facility where my knowledge and experience can be an asset and enhanced while contributing to the growth and success of the company. Patients at your facility will be treated with the utmost respect and care. Qualifications Summary

• LLRT- Limited Licensed Radiologic Technologist

• Phlebotomy Technician (National Certification), Phlebotomy Educators License,

• BLS (CPR & AED) certified, Patient Care Technician (PCT).

• Vast working knowledge of anatomy, physiology, medical terminology, infection control, point of care testing, specimen processing, preparing and positioning patients for diagnostic imaging, CR and DR systems, technique changes, and radiation safety and protection.

• Experience with OnePac, Experity, Kronos, ICIMS, Microsoft Teams, Orchard, LabDaq, SoftLab, T-System, Meditech, Quanum, Care 360, Beaker, IDAA, MediCopia, Powerchart, Tele tracking, SunQuest, Cerner, and Epic Hyperspace systems.

• X-Ray Tech, Phlebotomy Department Supervisor, Shift Lead, Phlebotomy Trainer & Educator, POC Trainer, Site Lead, Patient Care Technician/ER PCT, Medical Assistant.

• Highly proficient in blood collection by venipuncture and capillary technique from patients of all age groups. Seasoned in blood culture collections, PKU tests, urine/hair drug screens, blood & breath alcohol collections, EKGs, obtaining vitals, Straight & Foley Catheters, Ortho-glass & splinting, giving injections, ICD 9 & 10.

• Performed in clinical, hospital and laboratory settings including working with some of the best Organ Transplant surgeons in the region, such as specialists in heart, kidney, lung, liver, pancreas transplant and advanced endoscopy and pancreaticobiliary surgery in providing compassionate care and accurate labs for future and post-transplant patients.

• Experience with ARORA – Arkansas Regional Organ Recovery Agency.

• Proficient in CareDx-AlloSure for Kidney and AlloMap for Heart care among other anti-rejection and research labs.

• More than 24 years in outstanding client communication, de-escalation, resolution, multitasking, leadership, and team skills.

• Trained in areas of state and federal regulations regarding Food and Drug Administration (FDA), Occupational Safety and Health Administration (OSHA), Clinical Laboratory Improvement Amendments (CLIA), Current Good Manufacturing Practice (cGMP) and comprehensive understanding of compliance and safety. Professional Experience

Phlebotomist / Nurse’s Aide / Behavioral Health Aide 2000-2011 Kibois Community Action / Supportive Living Poteau, OK Phlebotomist / Lab Technician / Trainer 2015-2016

Endocrine Associates / AIM Laboratories Louisville, KY ED Phlebotomist 2016-2017

Hardin Memorial Hospital Elizabethtown, KY

Phlebotomist / Transplant Lab Technician 5/2019-8/2020 Nazih Zuhdi Transplant Institute Lab- Quest Diagnostics / DLO- Integris Oklahoma City, OK Phlebotomist / LST IV / Preceptor & Educator 2015, 3/2017-5/2019, 8/2020-7/2021 Mercy- Coletta Hematology & Oncology / Primary Care, Norman & Oklahoma City, OK Phlebotomy Shift Lead / Educator 7/2021-01/2022

Washington Regional Medical Center Fayetteville, AR Instructor of Phlebotomy 12/2021-Present

Petra Allied Health Springdale, AR

Supervisor-Lab Support Technicians / Supervisor of Phlebotomy Dept. 2/2022-2024 Mercy Hospital Fort Smith, AR

X-ray Technician / Medical Assistant (PRN) 2024-Present Baptist Health Urgent Team Fort Smith, AR

X-ray Technician / Medical Assistant 2025-Present

Fast Pace Health Urgent Care Siloam Springs, AR

Education & Training

University of Arkansas Fort Smith 2012-2014, 2024-Currently Enrolled Biology / Microbiology & Immunology

Petra Allied Health

Nationally Certified Phlebotomy Technician (CPT) March 2015 National Allied Health Educators License 2021

Limited Licensed Radiologic Technologist (LLRT) May 2024 American Heart Association & National CPR Foundation Certification Current Basic Life Support (BLS - CPR & AED) Certification Lean Six Sigma *In Process

Work Experience

Fast Paced Health Urgent Care

Siloam Springs, AR

X-ray Technician / Medical Assistant:

• Promptly greet patients when entering the waiting area, exam room, and laboratory or x-ray room.

• Consistently communicates with patients during the wait times; provides direction to the next step in the treatment process.

• Provides solutions to patient problems and recognizes and seeks help in emergent/hazardous situations.

• Executes follow-up calls with a sense of urgency.

• Assist front desk personnel with patient check in/out procedures when necessary.

• Obtains and accurately documents patient vital signs and weight, takes brief history, past medical, family and social history current medications, allergies and other pertinent historical information as appropriate.

• Assists with patient transfers.

• Assists with procedures directly supervised by the provider.

• Follows documentation procedures and completes required documentation related to patient visit.

• Performs timely radiology procedures for subsequent evaluation and treatment by attending physician.

• Performs necessary quality control procedures to ensure quality exams are performed.

• Prepares patients for radiologic procedures and follows established clinical and regulatory procedures regarding patient safety and care, including proper radiation protection and shielding techniques.

• Ensure that the equipment is in proper working order and reports any malfunctions to the Manager or provider on duty.

• Follows documentations procedures and completes required documentation related to patient visit.

• Assumes responsibility for maintaining and improving diagnostic imaging knowledge and skills with the support and assistance of outside educational resources.

• Responsible for maintaining current licensure and certification for the facility radiology equipment and licensure.

Baptist Health Urgent Team

Fort Smith, AR

X-ray Technician / Medical Assistant:

• (Same job duties as listed above for- Fast Pace Health Urgent Care) Mercy Hospital

Fort Smith, AR

Supervisor- Lab Support Technicians / Educator:

• Hiring Manager, Payroll through Kronos, and Hospital Phlebotomy Educator.

• Overseeing day-to-day operations in the hospital laboratory department by providing direct supervision of employees to ensure the business operates correctly.

• Daily / Monthly duties included but not limited to: 1. Making schedules, finding adequate coverage, or covering floors myself for employee absences, and assigning daily floor assignments for phlebotomists. 2. Making specimen processors schedules, finding coverage for absences, and covering for breaks.

3. Monitoring attendance, tardiness, and time off. 4. Assigning duties to specific employees based on role and skills as well as working and monitoring progress with employees on their weaknesses to ensure a well-rounded staff each shift.

5. Training new and current team members in new tasks such as research study programs, new procedural changes, or new testing specifications. 6. Explaining recent updates of manuals outlining phlebotomy procedures and specimen requirements.

7. Handling patients, staff, visitor issues and managing conflicts. 8. Ensuring that employees complete their tasks, communicate, and stay motivated to work effectively as a team.

9. Participate and arrive at Level 1 Traumas for the lab and train new hires according to hospital and blood bank procedures for emergent situations. 10. Trains all employees in our outpatient clinics, admissions, pre-surgical screening draws, pre-operative, and post-operative collections.

11. Supervises training on heel and venipuncture sticks on babies. 12. Tracking lab inventory, unpacking supplies, and monitoring rotation of supply by expiration dates.

13. Managing employees’ requests, transgressions and resolving problems that occur during their shift.

14. Works with Care Coordinators, Charge Nurses, Physicians, and Medical Technicians to ensure accurate and quality specimens at all times. 15. Assumes additional responsibilities as deemed necessary by Laboratory Director. Washington Regional Medical Center

Fayetteville, AR

Phlebotomy Shift Lead/Educator:

• (Same job duties as listed above for- Mercy Hospital Supervisor) Petra Allied Health

Springdale, AR

Phlebotomy Instructor:

• Provide practical skills and didactic instruction through effective learning styles and activities.

• Presenting full lectures to classrooms and demonstrations in skills lab.

• Instruct students on proper practical application of knowledge, equipment, and skills, perform fair, accurate, and consistent evaluation of students on practical skills and function as a student advocate in the learning process.

• Ability to follow, support, and enforce all educational and operational policies and procedures.

• The ability to translate and break down complex concepts into simple, understandable parts.

• Interpersonal skills to excel in relations to supervisor, staff, students, and the public.

• Maintained student records and assessment data.

• Assisted in up-gradation of curriculum, training methods and review techniques.

• Gathered information on the latest practices and advancements in phlebotomy.

• Performed and supervised them in the laboratory or other clinical environment. Mercy - Coletta Oncology and Hematology / Mercy Primary Care Clinics Norman, Oklahoma City, OK; Fort Smith, AR

Lab Support Technician IV / Preceptor (Trainer, Site Lead) / Phlebotomy Educator:

• Phlebotomy Educator for three years training all new hires and retraining current employees as needed.

• Assisted in managerial duties such as setting up outside accounts like the reference lab, LabCorp.

• Filled in as a Medical Assistant when needed, making patient call backs, administering injections, taking vitals, charting, EKGs, and assumed additional responsibilities as deemed by nurses and doctors on duty.

• Managed the setup of the company Biohazard and Shred-It accounts and schedules.

• Help establish new workflow procedures while still improving efficiency and accuracy.

• Drew, prepared, labeled, processed, and organized specimens to safely transport samples from patients of all ages for testing.

• Conferred with patients to obtain positive identification and information for laboratory records.

• Performed a variety of routine blood collections using venipuncture techniques with standard equipment such as the evacuated tube system, tourniquets, syringes, transfer devices, lancets, capillary tubes, and winged infusion sets.

• Provided phlebotomy services for upwards of 80 to 150 patients daily for an office of seventeen plus physicians.

• Transferred and keyed patient files and orders from E-Clinical Works into Epic during Mercy's acquisition of the prior Physicians and Surgeons accounts. I personally helped and trained over forty-seven fresh staff members on Mercy's policies and procedures.

• I made step by step manual binders for each staff member on shortcuts, lab codes, setting up preference lists, how to order in Epic, and what that specific region offered to order in Epic. I provided navigational options so they could also personalize Epic to their workflow. Each binder included screenshots and any additional resources that could potentially be helpful. Quest Diagnostics / DLO - Integris NAZIH ZUHDI Transplant Institute Lab Oklahoma City, OK

Transplant Lab Phlebotomist / Patient Services Representative:

• Worked with some of the best Organ Transplant surgeons in the region, including specialists in heart, kidney, lung, liver, pancreas transplant, and advanced endoscopy and pancreaticobiliary surgery in providing compassionate care, accurate labs for future and post-transplant patients.

• Proficient in CareDx-AlloSure for Kidney and AlloMap for Heart care among other anti-rejection and research labs.

• Accurately keyed physicians’ orders into Quanum, verified patient information for laboratory records, entered demographic information, insurance and took payments.

• Collected a variety of specimens such as blood, blood cultures, urine/fecal/saliva specimens, urine and hair drug screens, and glucose tolerance tests. Hardin Memorial Hospital - ED / Patient Floors / NICU / Outpatient Clinic Elizabethtown, KY

ED Phlebotomist / Lab Technician:

• Performed phlebotomy procedures, prepared, labeled, and organized specimens while safely storing and transporting samples for testing.

• Performed Point-of-Care (POC) testing and resulted as needed.

• Conferred with patients of all ages including pediatrics to obtain positive identification and information for laboratory records, explained procedures, was able to address patient concerns and elicit collaboration.

• Ran a 3-month pilot program that decreased ED wait times from check in, lab draws, results, to check out or admission by 73%. I reached our goal successfully in two months.

• Assisted in IVs, EKGs, vitals as well as morning runs on the floors. AIM Laboratories / Endocrine Associates

Louisville, KY

MA / Lab Technician / Trainer:

• Performed a variety of routine blood collections using venipuncture and capillary techniques using standard equipment. Collected blood cultures, urine/fecal/saliva specimens, and performed glucose tolerance tests. Filled in as an MA when the doctor or nurses needed help with EKGs, vitals, administering injections or charting.

• Responded to and assisted with donor reactions in accordance with guidelines.

• Provided phlebotomy services in response to paper requisitions and script pads for up to eighty patients daily for an office of seven physicians.

• Trained co-workers how to scan old patient files into the new EHR systems, how to use Microsoft Office, and how to organize and keep updated MSDS and SOPs on hand.

• I made step by step manual binders for each staff member on shortcuts for ordering, navigating LabDaq with screenshots and any additional resources including my information offering to facetime or skype if they needed me to walk them through the steps. Kibois Community Action (Supportive Living)

Poteau, OK

Phlebotomist / Nurse’s Aide / Behavioral Health Technician:

• Delivered compassionate care that exceeded company requirements.

• Assisted in the implementation of a new tracking system that resulted in improved patient care in Supportive Living.

• Ensured quality control through proper identification, assessment, treatment, and referral for a broad range of patients and clients.

• Monitored patient's vitals, administered daily medication, gave injections, collected blood and other patient specimens when needed. Prepared and served meals as necessary, repositioned clients, bathed, dressed, and changed clients daily.

• Assisted physicians in focus studies of proper patient care, progress, and wellbeing.

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