Quality Assurance Front Desk

Tiisha Burwell

Fairburn, GA *****

404-***-**** *************@*****.***

PROFESSIONAL SUMMARY

Result driven with 10+ years’ experience in customer satisfaction, achieving problem solving. Building strong customer/client relationships. Committed to maintaining productive relationships and win customer/client loyalty with the upmost professionalism This will also align employee goals and performance with that of the organizations.

SKILLS

●Orientation and Onboarding

●Quality Assurance

●Microsoft Office

●Professional Communication

●Database Management

●Schedule Management

WORK HISTORY

TRAINING COORDINATOR 09/2020 to Current

Bobby Dodd Institute - Atlanta, GA

●Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.

●Gathered data about course success and participant experiences to help with future course planning.

●Compiled training handbook and related course materials.

●Created reports and provided administrative support of training systems and databases such as Oracle, and SharePoint.

●Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.

CUSTOMER SERVICE REPRESENTATIVE 04/2019 to 05/2020

Bobby Dodd Institute - ATLANTA, GA

●Answered over 70 calls per shift to meet fast-paced call center demands.

●Documented and detailed calls and complaints using call center's database.

●Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

●Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

●Call guidelines for service levels, handle time and productivity.

FRONT DESK RECEPTIONIST 05/2018 to 04/2019

Gems Learning Academy - Union City, GA

●Friendly demeanor: able to greet parents and visitors and answer their questions

●Ability to work pleasantly and professionally with teachers and to show empathy and understanding for young children and their parents.

●Prepared weekly employee work schedules for team members

FRONT DESK ADMINISTRATIVE 01/2018 to 04/2019

Stonewall Academy - Atlanta, GA

●Monitored office supplies by checking inventory and placing orders.

●Kept accounts in balance and ran daily reports to verify totals.

●Welcoming, and directing them appropriately.

●Reception area by complying with procedures, rules, and regulations.

●Make weekly deposits

●Enrollment students as well as dis-enrollment students that are no longer there

ADMINISTRATIVE ASSISTANT 07/2015 to 11/2015

Aflac - Mableton, GA

●Restocked supplies and placed purchase orders to maintain adequate stock levels.

●Coordinated travel arrangements by booking airfare, hotel and ground transportation.

●Maintained staff directory and company policy handbook for human resources department.

●Screened visitors, updated logs and issued passes to maintain security.

●Phone system, routing calls, delivering messages to staff and greeting visitors.

●Sorted and distributed office mail and recorded incoming shipments for corporate records.

●Activities in QuickBooks.

EDUCATION

Penn Foster Career School - Scranton, PA Bachelor of Science

Expected in 12/2028

Creekside High School - Fairburn, GA High School Diploma

05/2006

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